Provider profile
Roto-Rooter Plumbing Drain & Water Cleanup Service
Provider snapshot
What this listing says
Neosho and southwest Missouri homeowners who need mold remediation tied to a water damage event, with the plumbing fix and cleanup handled under one Roto-Rooter franchise call.
Best for
- Neosho-area homeowners dealing with mold that showed up after a plumbing leak, basement flood, or storm damage.
- Situations where you need the source of water fixed and the mold cleaned up by the same company, avoiding scheduling delays between trades.
- After-hours emergencies where mold risk is building because water is still standing — they staff 24/7, including holidays.
About this company
Roto-Rooter in Neosho is an independent franchise serving southwest Missouri's Springfield metro area. Their primary identity is plumbing and drain work, but they also handle water damage restoration and mold remediation under the same roof. Ryan Willbanks operates this location. The franchise model means one call can address the plumbing failure that caused the water damage and the cleanup that follows, without waiting on a separate contractor.
The Roto-Rooter brand has been around since 1935, and this location lists IICRC certification for its water restoration technicians. Their water damage process follows a documented sequence: containment, extraction, removal of unsalvageable materials, sanitation with air purification equipment, and structural drying with air movers and dehumidifiers. Mold remediation is offered as a follow-on service when microbial growth is found during water damage work. Nothing on the website suggests they do standalone mold inspections or testing in-house; they reference bringing in an indoor environmental professional for that.
Services
Service area
Based in Neosho, Missouri, this Roto-Rooter franchise serves the Springfield metro area including Greene, Christian, Lawrence, Newton, Webster, and Jasper counties. That is a large geographic footprint for a franchise location — confirm response times for jobs outside the Neosho immediate area.
Review consensus
Tate is the most frequently named technician, appearing in four separate reviews. Reviewers describe him as skilled, responsive, and willing to handle difficult situations. Kate Bondy and Scott Mckinzie both specifically recommend Tate by name. Lee and Chance get called out together by Carol Boatman for being affordable and friendly. Samuel earned praise from Kayla Barnhill for a late-night emergency call — quick, respectful, and upfront about pricing. Nathan impressed Myrna Arb by driving 40 miles round-trip to pick up a replacement toilet, with no pressure on the upsell. Patrick gets repeat business from L White and family members. Kieth drew praise from Kent Sellars, a Local Guide with 20 reviews, for same-day drain service. Speed and friendliness are the consistent themes.
2 found across 28 total reviews at 4.7★. Two 1-star reviews exist. James Dennie left a 1-star in May 2025 with no text — impossible to know what happened. Christopher Alverson left a 1-star in February 2025 saying he had no service at the address listed and does not live there, which suggests a possible mistaken identity or wrong-location issue. Neither review received an owner response. With no text from one and a possible mix-up in the other, these do not establish a complaint pattern.
The owner response rate on negative reviews is 0%. Both 1-star reviews went unanswered. With only two negatives this is a small sample, but it means there is no company perspective on either complaint. The positive reviews, by contrast, are consistent and name specific technicians — this reads like a small-crew franchise where individual field techs drive the reputation.
Tate M. (technician — praised in 4 reviews for skill and responsiveness). Lee (technician — praised for friendliness and affordability). Chance (technician — praised alongside Lee for teamwork). Samuel (technician — praised for late-night emergency response). Nathan (technician — praised for no-pressure options and going the extra mile). Patrick (technician — praised for communication and repeat-worthy work). Kieth (technician — praised for same-day drain service). Caleb (technician — praised alongside Tate for teamwork).
If your mold problem started with a water event, this Roto-Rooter franchise can fix the plumbing and handle the remediation in one engagement. Ask for Tate if scheduling allows — he has the strongest track record in the reviews. Confirm upfront who will perform any mold testing, since the website indicates they use an outside party for that step.
Keep in mind
- Mold remediation is a secondary service here. Roto-Rooter's core business is plumbing and drains. If you have a mold problem unrelated to water damage, a dedicated mold remediation company may be a better fit.
- This is a franchise location, not corporate-owned. Services, pricing, and guarantees may differ from other Roto-Rooter locations.
- The website says they bring in an outside indoor environmental professional for mold testing. Ask who performs testing and whether that party is independent of the remediation crew.
- Only 28 Google reviews total, which is a thin sample. Two 1-star reviews received no owner response, so there is no company side of those stories.