Provider profile
PuroClean Property Restoration Services
Provider snapshot
What this listing says
Lee's Summit and eastern KC metro homeowners dealing with water damage or mold after plumbing failures, where owner John Collins often handles inspections personally.
Best for
- Homeowners in Lee's Summit, Blue Springs, Independence, or Raytown who need mold remediation tied to a water damage event.
- Buyers who want the franchise owner to personally inspect the property before work begins — multiple reviews confirm John handles initial assessments himself.
- Insurance-claim situations where you need documentation and direct coordination with your carrier, since PuroClean works with insurers on scoping and reporting.
- Commercial property managers in the KC metro who need 24/7 emergency response for water, fire, or mold damage across multi-tenant or large facilities.
About this company
PuroClean Property Restoration Services is a PuroClean franchise in Lee's Summit, Missouri, owned by John Collins. Mold remediation is one of four core services alongside water damage mitigation, fire and smoke restoration, and biohazard cleanup. They handle both residential and commercial properties across the eastern Kansas City metro.
The mold work follows a specific sequence: containment with negative pressure and HEPA filtration, removal of compromised materials, surface cleaning with EPA-registered disinfectants and HEPA vacuums, then a recommendation for third-party clearance testing. Their water damage side uses what they call the QuickDry System — infrared cameras and moisture meters for assessment, commercial-grade pumps for extraction, then dehumidifiers and high-velocity air movers for drying with daily monitoring. They note on their website that bleach does not kill mold and is ineffective for remediation.
John Collins is a U.S. Navy veteran who served as a nuclear-trained electrician on submarines. He holds IICRC certifications in water restoration, mold remediation, and fire/smoke restoration, plus EPA lead-safe certification in both Missouri and Kansas. He has lived in Lee's Summit for 20 years and worked 17 years in finance before opening this franchise. His wife teaches in the local school district.
63 Google reviews at a perfect 5.0 stars is genuinely unusual. No company maintains that rating at this volume without attentive service, but it also means there is no negative feedback to learn from. Multiple reviewers specifically note that John came out personally, offered honest assessments, and in several cases did not charge for visits when the problem turned out to be minor.
Services
Service area
Headquartered in Lee's Summit, Missouri at 1221 SE Broadway Drive. They list specific service areas including Blue Springs, Greenwood, Independence, Kansas City, Lake Lotawana, Lake Tapawingo, Lake Winnebago, Lone Jack, Raytown, and Unity Village. Their about page also mentions Olathe, Overland Park, Grain Valley, Liberty, and Parkville, extending coverage into Kansas and across the broader KC metro.
Review consensus
John Collins draws the most consistent praise. Reviewers describe him as personally involved in inspections, honest about what needs fixing versus what does not, and willing to do free visits for minor issues. Kiersten gets credit for investigating basement water problems and explaining the situation clearly (Cindi Hall). Scott and Becky earned praise for ceiling panel removal work (Daley Wilhelm). Scott also appears alongside John for water and mold troubleshooting (Jennifer Clark). Kim is mentioned for office interactions and customer service (Alexandra Hoffman, Molly Mendenhall, Katelyn Burke). Brandon is praised for fieldwork quality (Betty Key). Tyler led a mold remediation project that earned high marks (Todd Schieffer). Multiple reviewers highlight fast response times, with several noting PuroClean answered when competitors did not return calls. Ryan Schmidt specifically noted no upsells and a strong insurance deliverable.
0 found across 63 total reviews at 5.0★. No negative reviews found in the last 18 months. With 63 total reviews at 5.0 stars, there is no complaint data to analyze.
The owner-operator model drives this company's reviews. John Collins personally handles many inspections and initial assessments, which creates the direct relationship reviewers keep referencing. Several customers note he did not charge for visits when the issue was minor or self-resolving — a pattern that builds trust but may not scale if volume grows. The franchise structure means PuroClean corporate sets training and certification standards, but the local experience depends heavily on John and his small team.
John Collins (owner — consistently praised for personal inspections, honesty, responsiveness, and not upselling). Kiersten (technician — praised for investigating basement water damage and clear explanations). Scott (technician — praised for mold/water troubleshooting and ceiling work). Becky (technician — praised for ceiling panel removal alongside Scott). Kim (office staff — praised for customer service and communication). Brandon (technician — praised for fieldwork quality). Tyler (technician — praised for leading mold remediation project). Stachys (team member — praised for customer service).
Ask for John to handle your initial inspection — the reviews consistently point to his personal involvement as the reason customers rate this company so highly. Since they do both testing and remediation, get a separate mold assessment if you want an independent opinion before committing to their remediation scope.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company diagnosing the problem profits from fixing it. Ask whether they will accept a third-party test or require their own.
- This is a franchise operation. The national PuroClean brand sets standards, but the local team, equipment investment, and service quality depend on the individual franchise owner.
- Their service area list spans from Lee's Summit to Olathe, Overland Park, Liberty, and Parkville — that covers a wide swath of the KC metro across both Missouri and Kansas state lines. Confirm response times for locations far from their Lee's Summit base.
- With 63 reviews and zero negatives, there is no customer complaint data to assess. A perfect 5.0 rating provides no signal about how the company handles problems when they arise.