Provider profile
Restoration 1 of Kansas City
Provider snapshot
What this listing says
Kansas City metro homeowners dealing with water damage from sump pump failures or burst pipes who want a franchise-backed team with a 5.0-star track record across 104 reviews.
Best for
- Kansas City metro homeowners with basement flooding from sump pump failures or burst pipes who need same-day response.
- Property owners needing a single company to handle water damage extraction, drying, and any resulting mold work under one contract.
- Insurance agents and brokers looking for a restoration partner who communicates claim status updates directly.
- Homeowners recovering from house fires who need full reconstruction, not just mitigation.
- Overland Park, Olathe, Lee's Summit, and Blue Springs residents within the franchise's service footprint.
About this company
Restoration 1 of Kansas City is a franchise location of the Restoration 1 network, based at 13854 Wyandotte St in south Kansas City, Missouri. They handle water damage, fire damage, and mold remediation across the KC metro, serving both sides of the state line into Overland Park, Olathe, and Lenexa in Kansas. The operation is locally owned, and the owner's "About" page emphasizes hiring technicians trained in current restoration methods and equipment.
The company claims IICRC and IAQA certifications on its website. Their mold page describes a five-stage process: inspection, testing, containment, removal, and verification, following ANSI/IICRC S520 standards with HEPA-filtered equipment. They also offer air duct cleaning, crawlspace encapsulation, sewage cleanup, crime scene and trauma cleanup, and carpet cleaning. Nothing about their equipment or methods stands out as unusual for a Restoration 1 franchise; the service menu is standard for the brand.
Restoration 1 bills itself as the largest independent restoration company in America. Each location operates as a locally owned franchise. The Kansas City location works with all insurance carriers and offers free inspections so homeowners can decide whether to file a claim or pay out of pocket.
A 5.0-star rating across 104 Google reviews is rare for any restoration company. Most of the review volume clusters around water damage jobs, particularly sump pump failures and basement flooding. The consistency across reviewers and the range of named staff suggest genuine customer satisfaction rather than a thin review profile.
Services
Service area
Headquartered in Kansas City, Missouri (13854 Wyandotte St, 64145). Serves the Kansas City metro on both sides of the state line, including Belton, Blue Springs, Grandview, Lee's Summit, Lenexa, Liberty, Olathe, Overland Park, Raymore, and Stilwell. The service area spans both Missouri and Kansas suburbs.
Review consensus
Ryan draws the most mentions, praised for fast emergency response (often within the hour), clear communication throughout projects, and managing full fire rebuilds. Philip Marinello is named repeatedly by insurance agents and brokers for responsiveness and claim coordination. Trenton is praised across multiple reviews for hands-on project management during water extraction jobs. Bryan Thompson and Tyler receive credit for carpet removal, furniture moving, and equipment setup during basement flooding. Jordan is named for initial emergency contact responsiveness. Reviewers consistently highlight same-day arrival, clear communication about each step, and willingness to work directly with insurance adjusters.
0 found across 104 total reviews at 5.0★. 0 found across 104 total reviews at 5.0 stars. No negative reviews exist in the last 18 months. There are no complaint patterns, personnel issues, or service failures to report from the review data.
A meaningful portion of the 5-star reviews come from insurance agents and brokers (Lesley Siegfried, Megan Considine, Jessica Butler, Danielle, A B) praising Philip Marinello specifically. These are referral-partner reviews, not direct homeowner experiences with the remediation work. The actual homeowner reviews are also strong, but the review profile skews partly toward business-to-business relationships. Philip Marinello himself has a 5-star review on the business's Google listing from his own account, which is worth noting as an anomaly.
Ryan (owner/manager — consistently positive, praised for fast response, communication, fire rebuild management). Philip Marinello (business development/insurance liaison — consistently positive, praised by insurance agents for responsiveness and claim coordination). Dom (technician — positive, praised for knowledge and explaining the process). Trenton (project manager/lead technician — consistently positive across multiple reviews for water extraction work). Bryan Thompson (technician — positive, praised for carpet removal and flood cleanup). Tyler (technician — positive, praised for water damage work). Jordan (contact/coordinator — positive, praised for emergency intake responsiveness). James (technician — positive, mentioned alongside Bryan for cleanup work). Grant (technician — positive, praised for patience with first-time homeowner). Taalor (technician — positive, mentioned in dishwasher flood response). Dallas (technician — positive, mentioned in dishwasher flood response). Eddie (technician — positive, praised for politeness during water restoration). Becky (staff — positive, mentioned in fire rebuild). Justin (staff — positive, mentioned in fire rebuild). Chris (staff — positive, mentioned in fire rebuild). Alex (staff — positive, mentioned in fire rebuild).
This team has an unusually clean review record. Ask for Ryan by name for emergency response or fire rebuilds. If you are an insurance-related referral, Philip Marinello handles those relationships. For mold work specifically, get an independent test first since they do both testing and remediation under one roof.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: the same company that finds the mold profits from removing it. Ask for an independent mold test before committing to remediation work.
- This is a franchise location. The national Restoration 1 website content applies to all locations, so some claims (like being the largest independent restoration company) reflect the brand, not this specific team's size or capabilities.
- Several positive reviews come from insurance agents and brokers who refer clients to Restoration 1, particularly mentioning Philip. These are business relationship reviews, not direct consumer experiences with the remediation work itself.
- The service area spans both Missouri and Kansas suburbs. Confirm response times for locations at the edges of their territory, like Liberty or Raymore.
- With 104 reviews and a perfect 5.0 rating, there are no negative data points to evaluate. That is statistically unusual for a restoration company and worth noting, though it does not indicate anything improper.