Provider profile
First Call Restoration
Provider snapshot
What this listing says
Kansas City homeowners dealing with water damage or mold who want a single locally owned company to handle mitigation, remediation, and rebuild under one roof.
Best for
- Kansas City metro homeowners who need water damage and mold handled by the same crew without coordinating multiple contractors.
- Basement flood situations where same-day response matters, since multiple reviewers confirm crews arrived within hours of calling.
- Property owners on either side of the Kansas-Missouri state line, with offices and phone numbers in both states.
- Insurance-claim situations where you want the restoration company to handle documentation and communicate directly with your adjuster.
- Commercial property managers needing a single vendor for disaster response and rebuild, with reviews from apartment complexes and businesses on file.
About this company
First Call Restoration is a family-owned restoration company based in Kansas City, Missouri, with a second office in Shawnee, Kansas. Mold is one piece of a broader operation that covers water damage mitigation, fire and smoke restoration, sewage cleanup, and full property rebuilds. They handle both residential and commercial work.
Their mold page describes thermal imaging and moisture meters for detection, negative air pressure containment, HEPA filtration, and antimicrobial treatments. For odor work they mention ozone treatment and hydroxyl generators. They claim IICRC certification for their crews. The fact that they do inspection, testing, and remediation under one company is convenient but creates a conflict of interest worth understanding before you hire them.
The company operates on both sides of the state line, with separate Kansas and Missouri phone numbers. They offer free on-site inspections and advertise 24/7 availability. They also work directly with insurance providers on claim documentation and have a side business buying houses.
A perfect 5.0-star rating across 43 Google reviews is unusual for any restoration company. The review volume is modest but spans five-plus years, with consistent praise for responsiveness. No reviewer has left anything below five stars, which is worth noting as either genuinely strong service or a very small sample size relative to their years of operation.
Services
Service area
Based in Kansas City, Missouri at 1414 Benton Blvd with a second office in Shawnee, Kansas at 6432 Vista Dr. They serve the greater Kansas City metro on both sides of the state line, with separate phone numbers for Missouri and Kansas callers.
Review consensus
Brad is the most frequently named employee, appearing in at least eight reviews spanning 2019 to 2026. Reviewers consistently describe him as responsive, and multiple say he arrived within hours or the next day after a late-night call. Dan Murphy appears in at least seven reviews and draws praise for communication, reliability, and walking homeowners through insurance claims. One reviewer credited Dan with saving them money by recommending targeted repairs rather than full demolition. Jason gets a single mention for being good to work with. Wayne (Paul) handled a fire restoration and was praised for being communicative and reliable during a difficult rebuild. Multiple reviewers highlight same-day or next-day response, clear explanations of the work scope, and crews who stayed on budget.
0 found across 43 total reviews at 5.0★. No negative reviews exist in the last 18 months. With zero complaints on record across 43 total reviews, there is nothing to analyze here.
The absence of any negative reviews across 43 ratings and six-plus years is statistically uncommon for a restoration company. Restoration work involves insurance disputes, unexpected costs, and construction timelines that routinely generate at least some friction. This could reflect genuinely careful customer selection, a small operation that maintains tight quality control, or simply a low review volume that has not yet captured a dissatisfied customer.
Brad (remediation and mitigation lead — positive, mentioned in 8+ reviews for responsiveness and mold work). Dan Murphy (restoration and project management — positive, mentioned in 7+ reviews for communication, insurance guidance, and rebuild quality). Ian (mitigation crew — positive, one mention working alongside Brad on a basement flood). Jason (unspecified role — positive, one mention). Wayne/Paul (fire restoration rebuild — positive, one mention for reliability and communication during post-fire reconstruction).
If you hire First Call, ask for Brad on mold and water work or Dan Murphy on rebuilds. Both have deep review histories confirming they show up when promised and explain the scope clearly. The main thing to watch is the testing-and-remediation overlap. Get a second opinion on the test results, especially on large jobs, so you are not relying solely on the company that stands to bill for the remediation.
Keep in mind
- They do mold testing and mold remediation. That means the same company deciding you have a mold problem is the one billing you to fix it. Ask whether they will accept a third-party test or provide one before committing to remediation.
- Forty-three reviews over roughly six years of operation is a thin volume. A perfect 5.0 rating with that count is less statistically meaningful than a 4.8 with hundreds of reviews.
- Their website markets a wide range of services including fire restoration, sewage cleanup, rebuilds, and even house buying. A company spread across that many lines may not specialize deeply in mold work.
- Their service area spans the KC metro on both sides of the state line. Confirm response times and crew availability for your specific location before booking.