Provider profile
Best Option Restoration SE Kansas City
Provider snapshot
What this listing says
Kansas City metro homeowners dealing with water damage or mold who want a single owner-operator with 24/7 availability and a 45-minute response guarantee.
Best for
- Kansas City metro homeowners facing water damage or mold after a pipe burst, sewer backup, or storm flooding.
- Buyers who want to work directly with the business owner rather than a rotating crew of technicians.
- Homeowners who need same-day emergency response, including nights and weekends.
- Property owners looking for help navigating the insurance claims process alongside restoration work.
- Commercial property managers in the KC metro who need water extraction and structural drying with minimal downtime.
About this company
Best Option Restoration SE Kansas City is a franchise location of the BOR network, based at 1103 NW 64th Terrace in Kansas City, Missouri. Owner Brandon Shivley runs the operation as an owner-operator, handling inspections, estimates, and hands-on remediation work himself. The company focuses on water damage restoration but also does mold removal, fire damage, and storm damage for both homes and businesses across the KC metro.
The company claims IICRC certification for its technicians and follows the IICRC S500 standard for water damage work. They advertise a 45-minute response time guarantee and 24/7 availability. For mold jobs, they describe a process that includes containment barriers, amended liquid treatments, and disposal at EPA-certified waste sites. Abraham is the other crew member reviewers mention by name.
Brandon Shivley has run this location for over 10 years. Multiple reviewers note that he uses shoe coverings in homes, explains each step before starting work, and stays available after hours for questions. The business runs on referrals and repeat customers, which tracks with the review data.
A perfect 5.0 rating across 85 Google reviews is unusual. No company gets everything right every time, so the absence of any negative feedback means buyers should weigh this rating with the understanding that it reflects a small, owner-operated business where Brandon personally handles most jobs.
Services
Service area
Based in Kansas City, Missouri at 1103 NW 64th Terrace. Serves the Kansas City metro area including Independence, Lee's Summit, Raytown, Blue Springs, Overland Park, Olathe, Shawnee, and Lenexa. The website claims coverage of the entire metro, spanning both Missouri and Kansas sides.
Review consensus
Brandon gets named in the vast majority of reviews. Reviewers highlight his fast response time, with multiple people reporting arrival within 30 to 60 minutes of their call. Fair pricing comes up repeatedly, with reviewers like Chrishaunda Bean, G Gonzalez, and Stephon Jackson specifically mentioning good or flexible pricing. Communication is the other recurring theme: Brandon explains what he plans to do before starting, walks homeowners through the insurance process, and stays reachable after hours. Craig Fountain and Shannon Carrel both note his availability for questions outside normal business hours. Abraham is mentioned by LeAnn Shelton and Craig Fountain as a strong crew member who contributed to the quality of work.
0 found across 85 total reviews at 5.0★. No negative reviews exist in the last 18 months. Across 85 total reviews at a 5.0 rating, there are zero 1-star, 2-star, or 3-star reviews to analyze. This is uncommon for any service business and means there is no complaint data to draw from.
The absence of any negative reviews across 85 total is itself a pattern worth noting. Owner-operated businesses with small job volumes sometimes achieve this because the owner personally controls every customer interaction. Brandon handles most work himself, which limits the handoff points where service typically breaks down. Still, buyers should recognize that a perfect record means they cannot assess how this company handles problems when they arise.
Brandon Shivley (owner/operator — positive, named in the majority of reviews for responsiveness, communication, and fair pricing). Abraham (crew member — positive, praised by LeAnn Shelton and Craig Fountain for quality work and after-hours guidance).
Brandon runs a tight owner-operator business where you deal with him directly on most jobs. Ask for an independent mold test before agreeing to remediation, and confirm his personal availability for your project timeline. If Brandon is doing the work himself, the review record suggests a reliable experience.
Keep in mind
- This company does both mold testing and mold remediation. That creates a conflict of interest: the same business that tells you mold exists is the one you pay to remove it. Consider getting an independent mold test before committing to remediation.
- Brandon handles most jobs personally. That means high consistency but limited capacity. If he is booked or unavailable, ask who would do the work and whether they carry the same credentials.
- The service area claim covers the entire Kansas City metro, including cities in both Missouri and Kansas. Confirm response time to your specific location before booking.
- The website mentions asbestos handling and lead services alongside mold and water damage. Verify that Brandon holds specific credentials for any asbestos or lead abatement work your property requires.
- With 85 reviews and zero negatives, there is no complaint data to evaluate. Ask for references from jobs similar to yours.