Provider profile
SERVPRO of Chillicothe/Cameron/Richmond
Provider snapshot
What this listing says
North-central Missouri homeowners across Chillicothe, Cameron, and Richmond who need same-day water or mold response from a franchise with 24/7 availability and IICRC-trained crews.
Best for
- Homeowners in Chillicothe, Cameron, or Richmond dealing with mold growth after a water damage event who want one company to handle both problems.
- Commercial property managers in north-central Missouri who need after-hours emergency response — reviewers confirm crews show up nights and weekends.
- Buyers who want their belongings professionally packed out and stored while mold or water work is underway.
- Anyone needing HVAC duct cleaning alongside mold remediation to address airborne contamination from the same source.
About this company
SERVPRO of Chillicothe/Cameron/Richmond is a locally owned franchise covering a wide swath of north-central Missouri from its base at 94 S. Washington Street in Chillicothe. Owner Blake F. Williams runs the operation. Mold is one piece of what they do — water damage, fire damage, storm cleanup, construction, and commercial restoration round out their workload. They handle both residential and commercial jobs.
On the mold side, their website describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment of colonies, removal of mold-infested materials like drywall and carpet, cleaning of structural elements and HVAC systems, and reconstruction of damaged areas. They also offer mold inspections and sampling. Their crews train at SERVPRO's corporate facility and carry IICRC credentials.
The franchise covers a large rural territory — ten named cities from Albany in the north to Richmond in the east. In a region with few mold-focused competitors, they fill a gap as a full-service restoration operation that handles mold alongside water and fire work. The SERVPRO brand has operated since 1967, though the franchise's own local tenure is not specified on their site.
A 4.9-star rating across 66 Google reviews is strong. Most reviews reference water damage or cleaning work rather than mold specifically, but the crews handling those jobs are the same ones who handle mold calls.
Services
Service area
Headquartered in Chillicothe, Missouri. Covers Chillicothe, Cameron, Richmond, Carrollton, Albany, Stanberry, Plattsburg, Gallatin, Braymer, and Hale — a wide stretch of north-central Missouri. This is a large rural territory, so response times will depend on distance from the Chillicothe office.
Review consensus
Fast response time is the dominant theme — multiple reviewers describe same-day or after-hours arrival, including a middle-of-the-night water emergency. Tara appears in at least five reviews spanning cleaning, fire recovery, and water damage, praised for helping customers through stressful situations. Brock draws praise for demo work, duct cleaning, and going out of his way during water damage jobs. Luke gets credit for leading water damage crews, explaining the process clearly, and showing up on time. Brian led the crew that responded to a five-alarm downtown fire in Cameron, coordinating Michaela, Maci, Skylar, and Abbey on a large commercial job. Reviewers consistently note that crews explain each step of the process before and during the work.
1 found across 66 total reviews at 4.9★. One customer reported a water damage job where they felt overcharged and said the work was incomplete — floors ripped out, only one cabinet removed despite multiple cabinets having water damage, and the basement left uncleaned. The owner responded the next day with a detailed explanation: the crew responded after hours to damage that had been sitting, removed several layers of flooring, and dried areas in place to minimize replacement costs. The owner also clarified their scope was water mitigation only, not reconstruction or finish work.
The owner's response to the single negative review was detailed and specific — referencing pre-mitigation photos and offering to review them with the customer in person rather than online. This suggests active, personalized reputation management rather than template responses. The broader review pattern shows a small-town franchise where crew members get called out by name repeatedly across years of reviews, indicating low staff turnover for a restoration company.
Tara (crew member — praised repeatedly for cleaning, fire cleanup, and water damage support). Brock (crew member — praised for demo work, duct cleaning, carpet shampooing, and attentiveness). Luke (crew lead — praised for water damage response, duct cleaning, and clear communication). Michaela (crew member — praised for water damage and carpet cleaning). Brian (crew lead — praised for leading commercial fire response in Cameron). Maci (crew member — praised for fire and commercial response). Jenna (crew member — praised for duct cleaning and eagerness to learn). Matt (crew member — praised for duct cleaning and demo work). Brayden (crew member — praised for carpet shampooing and customer interaction). Danielle (office/project coordinator — praised for insurance advocacy). Anna (fire crew — praised for walking customers through fire cleanup steps). Max (crew member — praised for water damage work). TJ (crew member — mentioned in carpet cleaning). Josh (crew member — mentioned as polite). Donna (crew member — mentioned as polite). Jon (crew member — mentioned as polite).
This franchise has an unusually high rating for a SERVPRO location, with named crew members drawing personal praise across years of reviews. Ask for Tara or Brock by name if your job involves water-to-mold situations. Get the scope of work in writing before they start — the one negative review stemmed from a mismatch between what the customer expected and what SERVPRO was contracted to do.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company that finds the mold profits from fixing it. Ask who interprets the test results and whether you can bring in an independent inspector.
- Their service territory spans ten cities across a large rural area. Response times may vary depending on how far your property is from Chillicothe. Confirm expected arrival time when you call.
- Most of their Google reviews reference water damage or carpet cleaning, not mold work specifically. Ask for references from past mold remediation jobs.
- The one recent negative review involved a dispute over scope — the customer expected reconstruction, but SERVPRO's role was water mitigation only. Get the full scope of work in writing before they start.