Provider profile
Fine Restoration Kansas city
Provider snapshot
What this listing says
Blue Springs and Lee's Summit homeowners dealing with water damage that has turned into a mold problem, backed by a two-location team known for fast emergency response.
Best for
- Kansas City metro homeowners whose water damage has led to mold growth and who want one company to handle the full job from drying through rebuild.
- Homeowners in Blue Springs, Lee's Summit, Independence, or Raymore who need same-day emergency response — reviewers consistently report arrival within 15 to 40 minutes.
- Buyers who want named, consistent field staff rather than rotating subcontractors — Tyler, Devin, Jake, and Nik appear across dozens of reviews spanning many months.
- Insurance claimants who want the restoration company to handle documentation and communication with their insurer directly.
- Commercial property owners needing restoration — the company lists commercial work for all building sizes.
About this company
Fine Restoration operates out of two locations in Blue Springs and Lee's Summit, Missouri, serving the greater Kansas City metro within a 50-mile radius. They are a restoration company first — water damage drives most of their work — and mold remediation follows as a secondary service, typically after a flood or leak. Owners Maoz Fine (Blue Springs) and Jason Erps (Lee's Summit) run the company as a family-owned operation.
Their mold process starts with infrared cameras and moisture meters to find the source, then moves to containment with HEPA air scrubbers, removal of contaminated materials, antimicrobial treatment, and structural rebuild. They handle reconstruction in-house — drywall, flooring, painting, plumbing — so the same company takes a job from emergency response through final repair. They also claim their antimicrobial treatments are eco-friendly and pet-safe.
The company holds IICRC certification and is BBB accredited. Multiple reviewers mention repeat business, and one reviewer with 70 Google reviews noted working with them "several times in recent years." Owner Maoz Fine has personally shown up to job sites — one reviewer reported him arriving within 40 minutes of a call.
A 4.8-star rating across 214 Google reviews is strong for a restoration company in this market. The volume and consistency of positive feedback — with the same staff names appearing month after month — suggests stable operations rather than a revolving door.
Services
Service area
Headquartered in Blue Springs, Missouri, with a second office in Lee's Summit. They claim a 50-mile service radius covering Kansas City metro on both sides of the state line. Missouri cities include Independence, Raymore, Raytown, Liberty, Gladstone, Grain Valley, Smithville, and Warrensburg. Kansas cities include Olathe, Overland Park, Leawood, Lenexa, Shawnee, Prairie Village, Lawrence, and Leavenworth — though Lawrence and Leavenworth sit near the outer edge of that radius.
Review consensus
Tyler (also spelled Tylar) dominates the positive reviews — mentioned in roughly 25 separate reviews for his knowledge, calming presence during stressful emergencies, and hands-on help with insurance claims. Devin and Jake Ross each appear in 7-8 reviews as reliable project managers who check in daily and give straight answers. Nik Custer shows up in 4 reviews for going above and beyond. Response speed is the single most consistent praise point: reviewers report arrival in 15 minutes, 30 minutes, 40 minutes, and within an hour — including Friday nights, Saturday mornings, Easter Sunday, and a pre-holiday Saturday night. Several reviewers mention the team explaining every step of the process without being asked.
3 found across 214 total reviews at 4.8★. Katelin Mershon called for a quote and told the team she wanted pricing before work started. The crew arrived, used language like "insurance will cover this," began work, then later quoted $9,000 without a line-item breakdown. She found inconsistencies in square-footage-based pricing and an undisclosed after-hours fee. She had to escalate past Tyler to management to get a response, and it took several days to receive an invoice. The owner responded with specifics: the call came during a high-volume storm, the team provided emergency mitigation on a Friday night, and the general manager reduced the invoice in good faith. Thomas Sohm described a water damage job where kitchen cabinets were torn from the wall without authorization, leaving screws behind. He said drying charges were three times his insurance payout. The owner responded that the customer was underinsured and the company only charged half the invoice. Jason May left a one-star review saying "Very bad business" with no details and received no owner response.
Both detailed negative reviews follow the same arc: emergency work begins fast, pricing communication lags behind, and the final bill surprises the customer. The owner responses engage with specifics rather than using templates — citing storm timing, IICRC guidelines, and invoice reductions — which suggests the company takes complaints seriously but has a structural gap between its fast field response and its slower back-office billing and communication. The owner responded to 2 of the 3 recent negatives.
Tyler/Tylar (mitigation lead — overwhelmingly positive across ~25 reviews; named in one negative for not returning follow-up calls). Devin/Devan/Devon (project manager/mitigation tech — positive across ~8 reviews). Jake Ross (mitigation manager — positive across ~7 reviews). Nik Custer (reconstruction and fire manager — positive across ~4 reviews). Alonzo (mitigation — positive in 2 reviews). Chris Offield (mitigation tech — positive in 1 review). Chase (mitigation — positive in 1 review). Savion (representative — positive in 1 review). Eric (project management — positive in 2 reviews). Mrs. Wells (communication/follow-up — positive in 1 review). Jessica King (office manager — positive in 1 review for insurance help). Maoz Fine (owner — positive in 1 review for showing up personally).
Ask for Tyler by name if you can — he is the most consistently praised person on the team and reviewers credit him with making stressful situations manageable. Get a written, line-item estimate before any demo or drying begins, and confirm that after-hours fees are disclosed upfront. The company responds to complaints with real engagement and has reduced invoices when disputes arise, which is a good sign — but the pricing communication gap is real and you should protect yourself on the front end.
Keep in mind
- Fine Restoration does both mold testing and mold remediation. That means the same company telling you that you have a mold problem is also the one you'd pay to fix it. Consider getting an independent mold test before committing to remediation.
- Two of the three recent negative reviews describe pricing that was vague before work started and higher than expected after. One reviewer reported a $7,000 invoice for what she expected to be a smaller job, with inconsistencies in square-footage-based charges. Get a written, line-item estimate before any work begins.
- This is a restoration company that also handles mold, not a mold-focused operation. If your situation is mold-only without water damage, their core strength may not align with your need.
- They claim a 50-mile service radius around Kansas City, stretching into Kansas cities like Lawrence and Leavenworth. Jobs at the edges of that range may get slower response times than the 15-to-40-minute arrivals reviewers report closer to Blue Springs.