Provider profile
SERVPRO of Tupelo and SERVPRO of Amory / Aberdeen & West Point
Provider snapshot
What this listing says
Northeast Mississippi homeowners hit by water damage or storms who want a single SERVPRO franchise to handle extraction, drying, mold remediation, and full reconstruction across Tupelo, Amory, Aberdeen, and West Point.
Best for
- Homeowners in Tupelo and Lee County dealing with water damage that has led to mold, who want extraction, drying, remediation, and reconstruction handled by one company.
- Property owners across northeast Mississippi — including Amory, Aberdeen, West Point, and Pontotoc — who need 24/7 emergency response after storms or flooding.
- Commercial property managers who need a franchise with a dedicated Large Loss Division capable of handling multi-day, multi-crew disaster cleanup.
- Homeowners looking for routine carpet, upholstery, or air duct cleaning from a company with restoration-grade equipment.
About this company
SERVPRO of Tupelo is a locally owned franchise headquartered at 2984 Cliff Gookin Blvd in Tupelo, Mississippi, owned by Christopher Brian Rigby. They cover a wide swath of northeast Mississippi, operating as both SERVPRO of Tupelo and SERVPRO of Amory / Aberdeen & West Point. Their primary identity is water and fire damage restoration, with mold remediation, construction, and cleaning services rounding out the operation.
What stands out is the full lifecycle coverage. They handle emergency water extraction, structural drying, mold mitigation, fire and smoke cleanup, and then handle all reconstruction in-house rather than handing off to a separate contractor. They also run a Large Loss Division for major storm events. Staff hold IICRC-industry certification. Additional services include air duct and HVAC cleaning, carpet and upholstery cleaning, sewage cleanup, biohazard and crime scene cleanup, and roofing.
The franchise has deep community roots in northeast Mississippi. Website testimonials reference community sponsorships, CE classes for local businesses, and school partnerships. The owner maintains active social media on Twitter, Instagram, and Facebook.
4.8 stars across 253 Google reviews is strong for a restoration company. The positive reviews are notable for how consistently they name individual crew members, suggesting a stable team rather than high turnover. Only 4 one-star reviews appeared in the last 18 months, and two of those had no text at all.
Services
Service area
Headquartered in Tupelo, Mississippi at 2984 Cliff Gookin Blvd. Serves 17 cities across northeast Mississippi including Tupelo, New Albany, Mooreville, Fulton, Plantersville, Mantachie, Guntown, Saltillo, Shannon, Baldwyn, Amory, Aberdeen, West Point, Okolona, Houston, Pontotoc, and Eupora. This is a broad geographic footprint — confirm response times for locations far from the Tupelo headquarters.
Review consensus
Heather is the most frequently named staff member, appearing in at least 15 reviews as a team leader who coordinates crews and communicates with homeowners throughout multi-day jobs. Robert and Parker are consistently paired together and praised for speed and care with furniture and belongings. Benny and Carter frequently work as a team on water damage extraction and drying, with multiple reviewers noting same-day or next-morning arrival. Alex handles carpet cleaning and air duct jobs and is named in at least 10 reviews. Todd draws praise for rapid initial contact, with one reviewer noting a callback within 30 minutes and arrival within 20 minutes. Mrs. Criffie earned a dedicated review for her attention to detail on a fire and smoke remediation job. Shane, Bishop, Tommy, Kelsey, Devin, and Timothy all appear in multiple positive reviews. Reviewers consistently highlight the team dynamic — crews are described as working well together, being respectful of belongings, and explaining each step of the process.
4 found across 253 total reviews at 4.8★. Four 1-star reviews appeared in the last 18 months. Andrew Tidwell described a turnkey water damage job where SERVPRO missed multiple areas during drying, leading to mold in the HVAC system and crawl space. The construction work was substandard — patched paneling is popping off walls and flooring has peeled since installation. He reported being displaced from his home for 867 days with work still unfinished. No owner response was posted. Summer Scarbrough described a $6,000 water damage job where the crew damaged sheetrock removing baseboards and broke a light fixture. The company promised to fix the damage but never followed through despite weekly calls and in-person visits to the Tupelo office over more than a month. The owner responded by asking her to call the office — the same office she had already been visiting weekly. Two additional 1-star reviews from Ginger Murphy and Susan Quinn contained no text. Both received identical template responses directing them to email mwatkins@servprooftupelo.com.
The gap between emergency response and construction follow-through is the structural issue. SERVPRO of Tupelo clearly excels at the initial call — showing up fast, deploying equipment, and coordinating caring crews. The two substantive complaints both describe what happens after that phase: reconstruction work that drags on or never gets completed, and a company that stops responding once the high-margin emergency work is done and lower-margin repair work remains. Owner responses reinforce this pattern — they are templated and redirect complainants to the same channels that already failed them. The 4.8-star average across 253 reviews means the vast majority of customers have good experiences, but the negative reviews describe unusually severe outcomes when things go wrong.
Heather (team leader/coordinator — strongly positive, most frequently named across 15+ reviews for communication and project management). Robert (crew member — strongly positive, frequently paired with Parker for water damage work). Parker (crew member — strongly positive, praised for efficiency and care). Benny (crew member — strongly positive, frequently paired with Carter, praised for hard work). Carter (crew member — strongly positive, praised for rapid response and drying work). Alex (crew member — strongly positive, handles carpet cleaning and air duct work). Todd (coordinator/manager — positive, praised for fast callbacks and scheduling). Shane (crew member — positive, praised for carpet cleaning and water damage work). Bishop (crew member — positive, paired with Tommy for cleaning jobs). Tommy (crew member — positive, praised for carpet and upholstery cleaning). Kelsey (crew member/office — positive, appears in many reviews in various roles). Criffie / Mrs. Criffie (crew member — positive, praised for exceptional attention to detail on fire remediation). Devin (crew member — positive, mentioned in several reviews). Timothy / Tim (crew member — positive, praised for courtesy). Tony (crew member — positive, praised for hard work and punctuality). Hugh (crew member — positive, mentioned in several reviews). Dana (office/scheduling — positive, praised for scheduling helpfulness). Nick (crew member — positive, paired with Alex for air duct work). Jamiya (crew member — positive, praised in water damage reviews). Grace (crew member — positive, mentioned in fire cleanup). Kurt (crew member — positive, praised for air duct cleaning). Eric (crew member — positive, mentioned alongside Sam, Jessica, Hugh, David). Sam (crew member — positive). Jessica (crew member — positive). David (crew member — positive). Shaun (crew member — positive, paired with Kelsey). Clifford (crew member — positive, mentioned once).
For emergency water or fire damage, SERVPRO of Tupelo has a strong track record of showing up fast with a well-coordinated crew. Ask for Heather as your project coordinator if possible. The risk is in the construction and repair phase — get the full scope of work, timeline, and damage responsibility in writing before the emergency crew leaves, and consider an independent mold assessment before agreeing to any mold remediation work.
Keep in mind
- SERVPRO of Tupelo both tests for mold and performs the remediation. This is a conflict of interest: the company evaluating whether you have a mold problem is the same one that profits from fixing it. Get an independent mold assessment before committing to remediation work.
- Two detailed 1-star reviews describe serious follow-through failures after the initial emergency work was done. One reviewer reported 867 days displaced with work still incomplete and mold left in the HVAC and crawl space. Another described repeated calls, weekly office visits, and promises to fix crew-caused damage that were never honored. The pattern suggests the emergency response is strong but construction-phase accountability may lag.
- Owner responses to negative reviews follow a template pattern. Every response directs the reviewer to call or email rather than engaging with the specific complaint. This suggests reputation management rather than substantive problem resolution.
- The service area spans 17 cities across northeast Mississippi. Confirm actual crew availability and response times for locations far from the Tupelo headquarters.
- As a nationally franchised brand, the local franchise operates independently. National SERVPRO policies, warranties, and standards may not apply identically to this location.