Provider profile
SERVPRO of Southaven & Horn Lake
Provider snapshot
What this listing says
Southaven and Horn Lake homeowners dealing with water damage who want a SERVPRO franchise with 24/7 crews, a 1-4-8 response commitment, and national insurance contracts.
Best for
- Southaven, Horn Lake, and Olive Branch homeowners who need water damage dried and restored quickly, especially through an insurance claim.
- Property owners who want a single company to handle water extraction, mold remediation, and reconstruction under one contract.
- Commercial property managers in the Greater Memphis metro area who need a franchise with large loss experience and national insurance relationships.
- Homeowners dealing with mold growth after a water event who want the same crew to handle both the water and mold work in one mobilization.
About this company
SERVPRO of Southaven & Horn Lake is a restoration franchise based in Southaven, Mississippi, serving the southern suburbs of Memphis. Mold is one part of a broader restoration operation that centers on water damage, fire damage, storm cleanup, and construction. They do both mold testing and remediation, which creates a conflict of interest you should understand before hiring them for mold work.
Their mold page describes a process that includes containment, HEPA vacuums, air scrubbers, and antimicrobial treatments. They also handle post-remediation construction like drywall replacement. Water damage is the core of their business, so most of the crew experience and review feedback relates to water extraction and drying rather than mold-specific jobs. One review from 2024 does describe mold removal under a home, naming Greg, Earl, Tristin, and Robbie on that project.
The franchise was established in 1992 and changed hands in October 2018 when William Love, Jim Metteauer, and Taylor Rosson bought it. Love and Rosson grew up on the Mississippi coast and went through Hurricane Katrina. They hold national contracts with insurance companies and property management firms, and they commit to SERVPRO's 1-4-8 response standard: one hour to return the call, four hours on site, eight hours to deliver a scope of work to the insurer. They follow IICRC drying principles.
At 4.6 stars across 82 Google reviews, the rating is solid but not exceptional. The negative reviews cluster around cleanup quality and a perceived shift in attitude when insurance is not involved.
Services
Service area
Headquartered at 1160 Stateline Rd E in Southaven, Mississippi, with a second address at 8450 W Sandidge Road in Olive Branch. They list Southaven and Horn Lake as primary service areas and reference the Greater Memphis Metropolitan area for commercial work. Reviews confirm jobs in Southaven, Horn Lake, and Olive Branch, with one reviewer mentioning a location over an hour away.
Review consensus
Greg is by far the most mentioned employee, appearing in over a dozen reviews spanning 2021 through 2026 for water damage and mold work. Reviewers consistently highlight his communication, especially calling ahead with an ETA. Robbie draws praise for walking customers through the process and leading crews. Briar and Earl appear frequently as reliable crew members. Nathan earned strong marks for fire damage packout and storage work, with one reviewer noting he accommodated access to stored belongings over 16 months. CJ and Moe are praised in older reviews for speed and efficiency. Dylan and Kirk get called out for handling repeat service calls on the same property. Multiple reviewers mention same-day or within-hours response times.
3 found across 82 total reviews at 4.6★. Robert Jones (Feb 2025) described technicians who used too much liquid deodorizer, staining ceilings, and failed to reconnect ductwork properly after vent cleaning. This led to four additional service calls, two handled by another company, with Robert paying out of pocket for the final fix. A repaint they agreed to do yellowed within two months. The owner's response was generic and did not address the specific claims. Nolan Suggs (Feb 2025) reported that the crew's demeanor changed when they learned the job was self-pay and he declined wall demolition. They stayed about 40 minutes and left with water still pooling. The owner responded months later with template language. Emily Bowers (Jan 2025) left a 1-star rating with no text; the owner gave the same templated response used for Suggs.
All three owner responses to negative reviews use nearly identical language and do not engage with the specifics of any complaint. This suggests a template-based reputation management approach rather than genuine issue resolution. The two detailed negative reviews both come from early 2025, and both describe situations where the crew appeared less motivated when the scope was limited or the job was self-pay. This could indicate an insurance-claim-first culture, which is common in franchise restoration but worth probing before booking.
Greg (crew lead / technician — overwhelmingly positive, most-mentioned employee). Robbie (crew lead — positive, praised for walkthroughs and professionalism). Briar (technician — positive, frequently mentioned in water damage jobs). Earl (technician — positive, consistent team member). Nathan (project manager — positive, praised for fire/storm packout and storage). CJ (crew lead — positive, praised for speed and communication). Moe (technician — positive, helpful with setup and explanations). Wesley (technician — positive). Dylan (technician — positive, handled repeat calls). Kirk (technician — positive, paired with Dylan). David (technician — positive, praised for cleaning work). Quan (technician — positive). DeKome/Derome (technician — positive). Mandy (team leader — positive, led cleaning crew). Scott (technician — positive, praised for craftsmanship). Preston (technician — positive, demo work). Richard (technician — positive). Mike (technician — positive). Woods (technician — positive). Camden (technician — positive). Dillon (technician — positive). Kyle (technician — positive). Danielle (crew member — positive).
Ask for Greg or Robbie if you can. Confirm upfront whether your job is insurance or self-pay, and ask whether the scope or pricing changes based on that. If you are hiring them for mold work specifically, get an independent test first so you are not relying on the same company to both diagnose and treat the problem.
Keep in mind
- They do both mold testing and mold remediation. That means the same company deciding you have a mold problem is the one billing you to fix it. Consider getting an independent mold assessment before committing to their remediation scope.
- One recent reviewer reported the crew's attitude changed noticeably when they learned the job was self-pay rather than an insurance claim. Ask upfront whether pricing and service scope differ for self-pay customers.
- A 2025 review described excessive deodorizer application that stained ceilings, improperly reconnected ductwork requiring four follow-up calls, and a repaint that yellowed within two months. The owner responded with a generic invitation to call, not a specific acknowledgment of the issues.
- Their website still references 2018 and 2019 in the main description, suggesting the online content has not been updated recently. Service details on the mold page are SERVPRO franchise template language, not specific to this location's equipment or approach.