Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Jackson metro homeowners dealing with water damage that also needs plumbing repair, since Roto-Rooter handles both the source fix and the cleanup in one call.
Best for
- Pearl, Jackson, and Rankin County homeowners who need water damage restored and the plumbing problem that caused it fixed by one company.
- After-hours and weekend emergencies where you need someone to answer the phone at 2 AM and actually show up.
- Insurance-claim situations where you want a company that documents every step with photos, drying logs, and sketches for your adjuster.
- Commercial properties in the Jackson metro that need scalable water damage response with minimal downtime.
About this company
Roto-Rooter in Pearl, MS is a national franchise location that operates as an independent contractor, managed by Daniel Peacock. They sit at 164 Concourse Dr and serve the entire Jackson metro area across 13 counties in central Mississippi. Mold remediation is one piece of a broader operation that starts with plumbing and water damage restoration.
The structural advantage here is that they do plumbing repair and water cleanup under one roof. If a burst pipe floods your house, the same company fixes the pipe, extracts the water, dries the structure, and handles mold remediation. Their website describes IICRC-certified technicians using HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments. They also hold AMRT certification for mold work. Most standalone restoration companies need to wait for a third-party plumber before they can start water removal.
Roto-Rooter has operated nationally since 1935. This Pearl location covers a sprawling territory from Yazoo City to Hazlehurst, and from Fayette to Forest. They run 24/7, 365 days a year, and work directly with insurance companies on documentation and claims.
Services
Service area
Headquartered in Pearl, MS. Serves the Jackson metropolitan area across 13 counties: Rankin, Hinds, Madison, Yazoo, Scott, Leake, Holmes, Copiah, Simpson, Smith, Attala, Franklin, and Jefferson. Named cities include Jackson, Brandon, Clinton, Flowood, Ridgeland, Madison, Canton, Byram, Florence, Yazoo City, and Carthage.
Review consensus
Reviewers consistently highlight fast response times, especially after hours. Jeremy Satcher drew praise for fixing a water leak at night and working with the customer on price. Chauncey gets named twice for sewer line work and clear explanations. Zach appears in three positive reviews for persistent troubleshooting. CJ Rivera handled a water leak repair and set up dehumidifiers to prevent mold. Maggie Bemis described a crew that arrived in the middle of the night for a water heater failure and had it replaced within days. Several reviewers mention staff walking them through each step of the process.
3 found across 95 total reviews at 4.7★. Three complaints stand out. Monica Johnson describes technician Leopold spending 7 hours on a toilet repair, leaving gaps around the base, and forgetting a shop towel in the pipe that caused flooding the next day. Field manager Jason confirmed the towel was from their Cintas inventory. Branch manager Daniel Peacock offered $100 for the resulting water damage. When Johnson escalated to owner Daniel Bausum's office, staff member Melissa told her to take the $100 and move on. Tiffany Nichols, a Local Guide with 11 reviews, details a sewer line repair in January 2025 where an underqualified technician broke her main water line. The company returned twice for the same leak, and she ultimately hired a different company to fix it a third time. She was also charged extra for heavy machinery that a second company did not need. Nece Mac paid $702 to clear a tissue clog with no digging or parts, though the owner responded offering to review the pricing.
The negative reviews share a common thread: technician skill gaps in a franchise that struggles with staffing. Nichols was explicitly told the company was short-staffed and had no choice but to send an underqualified worker. Johnson's complaint involved a technician no longer with the company. The franchise model creates a gap between the national brand's reputation and the local branch's execution. Owner responses vary: one complaint received a personalized reply offering to review pricing, another received no public response, and the most detailed complaint went unanswered on Google despite the reviewer describing extensive attempts to reach ownership.
Chauncey (technician — praised for sewer line work and clear explanations). Zach/Zack (technician — praised across multiple reviews for persistence and problem-solving). CJ Rivera (technician — praised for water leak repair and mold prevention setup). Jeremy Satcher (technician — praised for fast after-hours response and working with customer on pricing). Leopold (technician — left shop towel in pipe causing flooding, no longer with company). Jason (field manager — responded to Johnson complaint, confirmed towel origin). Daniel Peacock (branch manager — offered $100 for flooding caused by technician error). Melissa (owner's office staff — described as dismissive by Johnson).
Ask for Chauncey, Zach, or CJ Rivera by name if you can. The positive reviews describe a responsive team that shows up fast and explains what they are doing. The negatives reveal that when things go wrong, getting fair resolution from management is difficult. Get a written estimate before any work starts, and confirm who will be performing the work and their experience level.
Keep in mind
- Two of the three recent 1-star reviews describe technician errors that caused additional damage requiring multiple return visits. One involved a shop towel left in plumbing that flooded a home. This is a franchise with technician turnover, and quality varies by who shows up.
- Pricing complaints surface in reviews. One reviewer paid $702 for a simple tissue clog clearing with no parts or digging required. Get a written estimate before work begins and ask what drives the cost.
- The service area spans 13 counties across central Mississippi. Response times to the edges of that territory (Yazoo, Fayette, Forest) will likely be longer than to Pearl or Jackson.
- Mold remediation is a secondary service line for this company. They are primarily a plumbing and water damage operation. If your mold problem is not connected to a water event, a mold-focused company may be a better fit.
- This location operates as an independent contractor under the Roto-Rooter brand. Corporate policies and the local owner's decisions may not always align, as one reviewer discovered when escalating a complaint.