Provider profile
SERVPRO of Oxford / Batesville / Clarksdale
Provider snapshot
What this listing says
Oxford, Batesville, and Clarksdale homeowners dealing with water damage that has turned into mold, who want a single team to handle extraction, remediation, and reconstruction under one contract.
Best for
- Homeowners in Oxford, Batesville, or Clarksdale with mold growth following a water event who want one company to manage the full chain from water extraction through mold remediation to reconstruction.
- Property managers and commercial tenants who need after-hours emergency response — multiple reviewers confirm sub-one-hour arrival times for nighttime calls.
- Buyers who want mold remediation handled alongside HVAC duct cleaning to address airborne contamination throughout the home.
- Insurance-claim situations where having a single restoration company manage documentation and adjuster communication simplifies the process.
About this company
SERVPRO of Oxford/Batesville/Clarksdale is a locally owned franchise covering north-central Mississippi, headquartered on MS-6 in Oxford. Owner Justin Brasell runs the operation. Mold remediation is one piece of a broader restoration business that also handles water damage, fire damage, storm cleanup, construction, and commercial cleaning. Most of their mold work ties back to water losses — burst pipes, sewage backups, flooding — where mold develops as a secondary problem.
Their mold page describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment, removal of porous materials like drywall and carpet, cleaning of structural elements, and reconstruction. They also offer contents packout to a separate storage facility during remediation. The construction arm means they can handle the rebuild after tearout without subcontracting.
The SERVPRO brand has operated since 1967, though this franchise's specific tenure in Oxford is not stated on the website. Staff hold IICRC certification, and the duct cleaning division follows NADCA standards. The franchise has deployed crews to disaster response in Michigan, North Carolina, Louisiana, Texas, and Missouri.
4.7 stars across 92 Google reviews is a strong record. Only one review at 3 stars or below appeared in the last 18 months, and it contained no specific complaint details.
Services
Service area
Headquartered in Oxford, Mississippi. Covers Oxford, Batesville, Clarksdale, Charleston, Calhoun County, Vardaman, Oakland, Tutwiler, Sumner, Jonestown, and Water Valley. The franchise has also deployed crews out of state for disaster response in Michigan, North Carolina, Louisiana, Texas, and Missouri.
Review consensus
Reviewers consistently name individual crew members: Mandy Jordan for cleaning and contents handling, Nat Homan for damage assessment and insurance adjuster coordination, Richard Fyfe for moisture inspections and clear explanations, and Ethan for both water damage and mold work. Fast emergency response is the most common theme — multiple reviewers describe same-day or within-the-hour arrivals, including after-hours and holiday calls. Crew courtesy and communication show up in nearly every positive review. Several reviewers specifically note that crew members explained each step of the process as they worked.
1 found across 92 total reviews at 4.7★. The single recent negative review (1 of 92 total at 4.7 stars) from July 2025 said they "could write pages" about why not to use the company but provided no specifics. The reviewer had only 2 total Google reviews, received 0 likes, and is not a Local Guide. The company did not respond.
The overwhelmingly positive review pattern reflects a franchise where the office staff (Crystal Parrish, Mary Claire) and the field crews operate as a cohesive unit. Reviewers frequently name 3-6 staff members in a single review, suggesting teams rather than solo technicians handle jobs. The company's zero response rate to its only negative review is worth noting — it prevents any assessment of how they handle dissatisfied customers.
Mandy Jordan (cleaning lead, contents coordinator — consistently positive across 10+ reviews). Nat Homan (damage assessment, insurance coordination — positive). Richard Fyfe (moisture inspection, vent cleaning coordinator — positive). Crystal Parrish (office, phone — positive). Mary Claire (office coordination — positive). Ethan (water damage, mold remediation — positive). Justin (field technician, mold work — positive). Taylor (water damage — positive). TJ (field technician — positive). Jackie (cleaning, paired with Mandy — positive). Tonya (biohazard cleanup — positive). Jacob (emergency response — positive). Ravin (emergency response, HVAC — positive). Cameron (emergency response — positive). Chaz (HVAC duct cleaning — positive). Suzanne (soot cleanup — positive). Bradley (soot cleanup — positive). Tyler (soot cleanup — positive). Ray (soot cleanup — positive). Matt (soot cleanup, field tech — positive). Ronnie (sewage/flood — positive). Jason Myers (after-hours response — positive). Austin (field technician — positive). Tias (vent cleaning — positive). Kalvin (vent cleaning, flood response — positive). Steve (water damage management — positive). Brielle (field tech — positive). Coleman (mold — positive). Stephanie (cleaning — positive). Stacia Crocker (cleaning — positive).
With 91 of 92 reviews at 4 stars or higher, this franchise has an unusually clean track record. Ask for Mandy for contents work, Nat for damage assessment, or Richard if you need a moisture check. The one gap: no owner engagement with the sole negative review, so press them on their complaint resolution process before signing.
Keep in mind
- This is a SERVPRO franchise, not an independent company. The national brand sets training standards and processes, but service quality depends on the local owner and crew. Staff turnover at franchise operations can vary.
- They do not perform mold testing or inspections as a standalone service — the classification marks them as remediation only. You will need a separate inspector to confirm the scope of the problem before and after remediation.
- The service area spans at least 11 cities across multiple Mississippi counties. Jobs in outlying towns like Tutwiler, Sumner, or Jonestown may involve longer response times than Oxford-area calls.
- One reviewer mentioned the franchise was "a bit understaffed at the moment," and another noted work was "a little slow." During busy storm seasons, capacity constraints may affect scheduling.
- The company did not respond to its only recent negative review. With a 0% owner response rate on negatives, you cannot gauge how they handle complaints before hiring.