Provider profile
Absolute Restoration
Provider snapshot
What this listing says
Oxford and Tupelo homeowners dealing with water damage or mold who want a restoration company with two local offices, 24/7 emergency response, and a 5-star Google rating across 63 reviews.
Best for
- Oxford or Tupelo homeowners who need mold remediation from a company with a local office in either city and 24/7 emergency availability.
- Homeowners dealing with water damage who want a single company to handle water extraction, drying, and any resulting mold work.
- Crawlspace moisture or mold problems in North Mississippi where crawlspace encapsulation is part of the fix.
- Commercial property managers in North Mississippi who need after-hours emergency response for water or sewage damage.
About this company
Absolute Restoration is a restoration company based in North Mississippi with offices in both Oxford and Tupelo. They operate under the name Absolute Cleaning & Restoration and handle mold remediation, water damage, fire restoration, sewage cleanup, crawlspace repair, odor removal, and duct cleaning. They also do roofing and gutter work. The Oxford office is at 2611 W Oxford Loop; the Tupelo office is at 1707 South Gloster St. They serve residential, commercial, and industrial clients.
Their mold remediation page describes a process that includes containment of affected areas, HEPA-grade air filtration, removal of mold-infested materials, deep cleaning and disinfection, structural drying, and moisture control. They frame their work around "home health" and say they focus on finding the moisture source, not just cleaning visible mold. They also offer what they call "healthy home assessments" as their mold inspection service.
The Oxford team lists seven named staff on their website: Aubrey Willard, Nik Dulaney, Garrick Mott, Tajuana Young, Shawn Turner, Steven Bradley, and Caleb Hanley. A Houzz profile link references Chris Garrison. The company won a 2019 Top Rated Local award and is a BNI member. They hold a BBB listing.
A perfect 5.0 Google rating across 63 reviews is unusual for any service company. Zero negative reviews in the last 18 months is remarkable. The volume is modest, but the consistency is not something you see often in restoration work, where unhappy customers are common.
Services
Service area
Headquartered with offices in both Oxford, MS and Tupelo, MS, about 50 miles apart. They describe their coverage as North Mississippi. Reviews mention work in Yalobusha County and Booneville, suggesting a service radius of roughly 50-60 miles from either office.
Review consensus
Amanda is the most frequently named staff member, praised across at least six reviews for thorough inspections, clear explanations, and responsive communication. Omar appears in three reviews for sewage cleanup and general restoration work, with customers highlighting his attention to detail and willingness to keep them informed. Charlie is named in two reviews for roof inspections and storm damage response, including insurance help. Nik (or Nick) and Steven are praised for carpet and tile cleaning work. Shawn is mentioned once for repeat business across two homes. Reviewers consistently mention fast response times, especially for after-hours emergencies, and staff courtesy.
0 found across 63 total reviews at 5★. No 1-star reviews found in the last 18 months. The only non-5-star review in the dataset is a single 4-star review from Wanda Marshall, a Local Guide, who recommended the company for upholstery cleaning but did not elaborate on what kept it from a 5-star rating.
With 63 reviews and a perfect 5.0 rating, Absolute has no negative pattern to analyze. The review base skews toward cleaning services (carpet, duct, dryer vent) and water damage rather than mold remediation specifically. Only a handful of reviews mention mold work directly. Several reviewers are single-review accounts, which is common in smaller markets but worth noting.
Amanda (inspector/project manager — strongly positive across 6+ reviews for inspections and clear communication). Omar (technician/crew lead — positive across 3 reviews for sewage cleanup, carpet cleaning, and restoration). Charlie (technician — positive in 2 reviews for roof inspection and storm damage response). Nik/Nick (technician — positive for carpet cleaning and mold remediation). Steven (technician — positive for carpet and tile cleaning). Shawn (technician — positive, mentioned by a repeat customer). Ricky (technician — positive, mentioned alongside Charlie). Isaac (technician — positive for work alongside Nik). Chris (crew lead — positive, mentioned in one review).
If you are in Oxford or Tupelo, Amanda is the person reviewers consistently name for inspections. Ask for her if scheduling allows. Since the company does both testing and remediation, get a second opinion on any mold test results before agreeing to a large remediation scope. The 5.0 rating is unusually clean, but most of the review volume is for cleaning and water damage rather than mold remediation specifically.
Keep in mind
- They do both mold inspection and mold remediation. A company that tests for mold and then sells the remediation has a financial incentive to find problems. Consider getting an independent mold test from a separate inspector before committing to remediation work.
- The website markets heavily across many service lines: roofing, gutters, carpet cleaning, duct cleaning, fire restoration, sewage, and mold. Breadth like this can mean the mold remediation crew is the same crew that cleans carpets. Ask who will be on your job and what their mold-specific experience is.
- 63 reviews with a perfect 5.0 rating and zero negatives in 18 months is an exceptionally clean record. It is worth noting that this is uncommon in restoration, where scope disputes and insurance frustrations typically generate some complaints.
- Their service area spans both Oxford and Tupelo, about 50 miles apart. Ask which office would handle your job and how quickly they can respond from that location.