Provider profile
SERVPRO of Olive Branch & Marshall County
Provider snapshot
What this listing says
Olive Branch and DeSoto County homeowners hit by water damage or storms who need a SERVPRO franchise with a documented 1-4-8 response commitment and in-house construction crews for rebuild.
Best for
- Olive Branch and DeSoto County homeowners needing emergency water extraction after pipe bursts, water heater failures, or storm damage.
- Property owners who want one company to handle both water/storm mitigation and the reconstruction afterward, avoiding the handoff to a separate contractor.
- Commercial property managers in the Greater Memphis area who need a franchise with national insurance contracts and a large loss team for storm events.
About this company
SERVPRO of Olive Branch & Marshall County is a SERVPRO franchise based in Olive Branch, Mississippi, serving the Greater Memphis metropolitan area including DeSoto County. William R. Love Jr., Taylor R. Rosson, and Jim A. Metteauer own the franchise. The company handles water damage, fire damage, mold remediation, storm damage, and construction/reconstruction.
The franchise operates a Large Loss Division for major storm and disaster events and offers in-house construction services, meaning they can handle both the mitigation and the rebuild under one contract. Their website states a 1-4-8 response standard: 1 hour to return a call, 4 hours on-site, and a full scope of work to the insurance company within 8 hours. Multiple reviewers confirm fast arrival times, with one noting a 90-minute response. The company also handles insurance claims directly, which several reviewers mention as a significant convenience.
Services
Service area
Headquartered in Olive Branch, Mississippi. Serves the Greater Memphis metropolitan area, including DeSoto County, Marshall County, and surrounding communities. Website testimonials reference customers in Olive Branch and Southaven. The company also mentions Potts Camp (Marshall County) in a commercial HVAC cleaning review.
Review consensus
Fast response time dominates the positive reviews. Multiple reviewers describe crews arriving quickly after calls about water damage, fallen trees, and storm damage. Wesley and Kirk appear together in several reviews for water mitigation and emergency tree removal. Campbell draws praise across multiple reviews for leading crews and handling insurance paperwork. Zoey receives three separate mentions for friendliness and efficiency. Preston Bates gets credit from two reviewers for fast initial response and helping convince reluctant insurance companies. Mike Smith at the Mid-South Construction branch stands out for reconstruction work, with one reviewer calling the rebuild painless. Reviewers frequently mention that the crew handled their insurance claims directly, reducing stress.
2 found across 24 total reviews at 4.7★. Rashad Spears (January 2026) had ceiling and carpet damage from a water leak. SERVPRO completed the water damage removal but never returned for the remodeling, which was supposed to include sheetrock, painting, and carpet replacement. After two weeks of leaving voicemails for both the office and the project manager, Rashad hired another company. The owner responded with a template message asking the customer to call. Patti Jamieson (January 2026, Local Guide with 24 reviews) left a one-star review stating the company did not complete all work, with no further detail. The owner response was another template asking her to call. Both complaints landed within one day of each other and share the same theme: mitigation done, reconstruction abandoned.
The two negative reviews arrived one day apart in January 2026 and describe the same failure: the company completed the emergency mitigation but dropped the ball on reconstruction follow-through. This suggests a possible handoff gap between the mitigation crews and the construction/rebuild side of the operation. The owner responses to both are identical in tone, offering no specifics, which contrasts with the detailed, personalized praise in the 22 five-star reviews. The company may be stronger at the emergency response phase than at managing the longer reconstruction timeline.
Wesley (project manager/technician — praised in 6+ reviews for fast response, communication, and water mitigation). Kirk (technician — praised in 5+ reviews for emergency response, tree removal, and water damage work). Campbell Azwell (technician/crew lead — praised in 4+ reviews for leading crews and insurance claims). Zoey (office/technician — praised in 3 reviews for efficiency and friendliness). Preston Bates (project manager — praised in 3 reviews for fast initial response and insurance advocacy). Mike Smith (Mid-South Construction branch — praised for reconstruction work). Marshall (technician — praised in 4 reviews for on-site work). Ramone/Ramon (technician — praised in 4 reviews for water damage work). Camden (technician — praised in 4 reviews). Justin (technician — praised in 3 reviews for water mitigation). Dylan/Daylan (technician — praised in 3 reviews for water mitigation and schedule adherence). Cooper (technician — praised for explaining the process and reducing stress). Richard (technician — praised for HVAC cleaning and water damage work). Mike (technician — praised alongside Hugo and Richard for on-site work). Hugo (technician — praised for professionalism). Dillon (technician — praised alongside Marshall). Mario (technician — praised by Langston Warnette). Briar (technician — praised by Nick Koenig). Greg (technician — praised in older website testimonials). Earl (technician — praised in older website testimonials). Nathan (technician — praised in older website testimonials). Mark Turner (technician — praised by T for great job). Teresa (office — praised alongside Zoey). Tristian (technician — praised for HVAC vent cleaning).
Ask for Wesley or Kirk if you need emergency water or storm response. If your job requires reconstruction after mitigation, get the construction timeline, milestones, and the name of your construction project manager in writing before the mitigation crew leaves. The two negative reviews both describe a communication breakdown after the emergency phase ended, so pin down who will manage your rebuild and how to reach them directly.
Keep in mind
- Two reviewers in January 2026 reported the company did not finish reconstruction work after completing the initial water damage mitigation. One reviewer said they waited over two weeks without a callback from the project manager. If you need both mitigation and rebuild, get the reconstruction timeline and milestones in writing before work begins.
- Owner responses to both negative reviews are generic template replies asking the customer to call the office, without addressing the specific complaints. That pattern suggests reputation management rather than problem-solving.
- This is a franchise. The Olive Branch location operates independently from other SERVPRO franchises, and service quality depends on this specific ownership group and crew.
- The website mentions serving the Greater Memphis metropolitan area, which covers a wide geography across multiple Mississippi and Tennessee counties. Confirm response time for your specific location before booking.