Provider profile
PuroClean of Ocean Springs
Provider snapshot
What this listing says
Gulf Coast homeowners and commercial property managers in Ocean Springs, Biloxi, and Gulfport who need a restoration franchise that handles mold, water, fire, and reconstruction under one roof with 24/7 response.
Best for
- Homeowners in Ocean Springs, Biloxi, Gulfport, or Pascagoula dealing with mold after a water leak or Gulf Coast humidity damage.
- Commercial property managers who need multi-tenant mold remediation with containment, phased access, and per-suite documentation for insurance.
- Buyers who want mold remediation and reconstruction handled by the same contractor to avoid coordinating multiple vendors.
- Military families or newcomers to the Gulf Coast who need a 24/7 emergency response for water or mold discovered during a move-in.
About this company
PuroClean of Ocean Springs is a national franchise location on the Mississippi Gulf Coast, headquartered at 3110 Government Street in Ocean Springs. They handle mold remediation alongside water damage, fire restoration, biohazard cleanup, and reconstruction for both residential and commercial properties. Because they do both mold testing and mold remediation, you should get an independent test before committing to their remediation scope.
Their commercial mold work stands out from a typical residential-focused operator. The website describes containment with negative air pressure, documentation packages organized by suite or room for multi-tenant buildings, and coordination with multiple insurance carriers when landlords and tenants carry separate policies. They list thermal imaging and moisture meters for detecting concealed moisture in wall cavities and above ceilings. They hold IICRC certifications in water restoration (WRT/ASD) and microbial remediation (AMRT), plus EPA Lead-Safe certification. They are a Mississippi-licensed contractor, which matters if mold work triggers a rebuild requiring permits.
Owners Will and Holly Earthman run the franchise now. Will came from commercial construction and the oil and gas industry, working his way through crew chief, operations manager, and senior project manager roles before buying the franchise. Holly brings marketing and leadership experience from senior living and commercial sectors. The location previously operated under Bonnie Teichert and her husband Joey, who appear frequently in older reviews.
With 4.7 stars across 37 Google reviews and zero negative reviews in the last 18 months, this is a small-volume location with a clean recent record. The review count is modest, so the rating reflects a limited sample.
Services
Service area
Headquartered in Ocean Springs, Mississippi. Lists 17 service communities along the Gulf Coast: Biloxi, D'Iberville, Gautier, Gulf Hills, Gulf Park Estates, Gulfport, Howison, Latimer, Lyman, Martin Bluff, Ocean Springs, Orange Grove, Pascagoula, Saint Martin, Saucier, Vancleave, and Wool Market. The coverage spans roughly from Gulfport in the west to Pascagoula in the east, with some inland communities like Saucier and Lyman.
Review consensus
Reviewers consistently highlight fast response times, with multiple customers reporting same-day or next-morning arrivals after emergency calls. Will gets named for answering early-morning calls and arriving within hours (Cathy Wildschuetz, 2026). Josh gets credit for calling ahead with ETAs and explaining the situation step by step (Jimmy Mcelroy, 2026). Under previous ownership, Bonnie Teichert was the most frequently named staff member, praised by Jim StClair, Katherine Ellis, Lauren Guynes, Sabrina Mclaughlin, and others for responsiveness and clear communication. Laura Bushman (2024) specifically described a mold job in a bedroom closet that expanded beyond the initial scope, praising the team for honesty about the extent of the problem and handling both remediation and repairs. Ron Hampton (2024) noted on-time arrival and solid work on attic insulation removal and replacement.
0 found across 37 total reviews at 4.7★. No 1-star reviews found. No negative reviews of any kind appeared in the last 18 months across 37 total reviews at 4.7 stars. The two non-5-star reviews are both 4-star ratings from 2020 with no complaints attached.
The review timeline reveals a clear ownership transition. Reviews from 2018 through early 2022 consistently name Bonnie and Joey Teichert, while reviews from late 2024 onward name Will and Josh. The franchise changed hands, and the newer reviews under Will Earthman's ownership carry forward the same praise themes (fast response, clear communication) but from a smaller pool of reviewers. The website still references Bonnie in its owner bio section despite Will and Holly now running the business, suggesting the site content has not been fully updated after the ownership change.
Will (owner — positive, named for responsiveness and early-morning availability). Josh (field technician — positive, named for on-schedule arrivals and step-by-step explanations). Bonnie Teichert (former owner — positive, named repeatedly for responsiveness, clear communication, and cost-saving problem-solving). Joey (Bonnie's husband, former team — positive, named alongside Bonnie for prompt on-site response).
This is a clean-record franchise location with strong recent reviews under new ownership, but the review volume is low enough that you are relying on a small sample. Ask for Will directly when you call. Because they test and remediate mold, bring your own independent test results to compare against their scope recommendation.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. Get an independent mold assessment before accepting their remediation scope and pricing.
- This is a franchise, not an independent local company. Ownership has changed at least once (from Bonnie Teichert to Will and Holly Earthman), which means the team and processes reviewers praised under previous ownership may differ from what you get today.
- With 37 total Google reviews, the 4.7-star rating is based on a small sample. A single bad experience could shift the score noticeably.
- They list 17 service areas spanning from Gulfport to Pascagoula. For locations at the edges of that range, confirm response time before booking emergency work.