Provider profile
SERVPRO of Natchez
Provider snapshot
What this listing says
Natchez-area homeowners and businesses dealing with water or mold damage who want a SERVPRO franchise with IICRC-trained technicians, 24/7 response, and direct insurance billing across southwest Mississippi and eastern Louisiana.
Best for
- Natchez, Vidalia, and surrounding southwest Mississippi or eastern Louisiana homeowners facing active water or mold damage who need same-day emergency response.
- Homeowners whose mold problem started from water damage and who want one company to handle extraction, mold remediation, and rebuild under a single contract.
- Commercial property owners needing large-scale mold or water damage restoration with direct insurance coordination.
- Buyers in older or historic Natchez homes where moisture intrusion and mold growth are recurring concerns due to the regional humidity.
About this company
SERVPRO of Natchez is a franchise restoration company based at 11 Roux 61 Drive in Natchez, Mississippi, now owned by Donald and Corbin Legg along with Stephen G. Whipple under the DE Investments umbrella. DE Investments started in Louisiana in 1996 and expanded into Mississippi, operating this franchise for over 10 years. Mold is one of several service lines alongside water damage, fire damage, storm response, biohazard cleanup, and construction.
On the mold side, the company describes a seven-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, antifungal and antimicrobial treatment, removal of infested materials like drywall and carpet, cleaning of structural elements and HVAC systems, and reconstruction. They also offer mold inspections and sampling, contents packout and storage, and post-remediation rebuilding. Their technicians hold IICRC credentials. As a SERVPRO Large Loss Team member, they handle commercial-scale projects in addition to residential work.
The franchise serves Wilkinson, Adams, Franklin, and Amite Counties in Mississippi, plus Concordia and Catahoula Parishes across the river in Louisiana. Earlier ownership under Bridgette and David Moore built the local reputation; the DE Investments group took over and retained key field staff.
4.9 stars across 43 Google reviews is a strong rating, though the total count is modest. The absence of any negative reviews in the last 18 months limits what can be said about current weak spots.
Services
Service area
Headquartered in Natchez, Mississippi. Serves Wilkinson, Adams, Franklin, and Amite Counties in Mississippi and Concordia and Catahoula Parishes in Louisiana. Named service cities include Natchez, Vidalia, Liberty, Ferriday, Jonesville, Meadville, Centreville, and Woodville. The cross-state coverage spanning two states and six counties is broad for a single franchise location.
Review consensus
Ken appears in more reviews than any other employee, praised for promptness, efficiency, and making customers feel valued. David Moore draws repeat mentions for being hands-on and knowledgeable. Danielle and Jennifer earned praise from multiple reviewers for attentiveness during water damage restoration. Kylie and Paul are noted for explaining each step of the remediation process daily. Mac shows up across several jobs for solid restoration work. Blake Matthew earned a standout review for leading hurricane Helene response in Sarasota, Florida, starting remediation two days after the storm. Reviewers consistently mention quick response times, including weekend and evening calls.
0 found across 43 total reviews at 4.9★. No negative reviews found in the last 18 months (0 found across 43 total reviews at 4.9 stars). There is no recent complaint data to analyze. This means either the company is performing consistently well, the review volume is too low to surface problems, or dissatisfied customers are not leaving reviews.
A cluster of 20+ five-star reviews landed on December 19, 2019, many with no text. This pattern is common when a business asks employees, friends, or family to leave reviews around the same time. It inflates the count and rating without adding useful buyer information. The substantive reviews with detail tend to come from 2023 onward and paint a more reliable picture of current operations.
Ken (technician — positive, praised in multiple reviews for promptness and customer care). David Moore (former owner/manager — positive, praised for being hands-on and knowledgeable). Danielle (technician — positive, praised for attentiveness during water restoration). Jennifer (technician — positive, praised alongside Danielle for personal approach). Kylie (technician — positive, praised for explaining the process step by step). Paul (technician — positive, praised for daily updates). Mac (technician — positive, praised across multiple jobs). Ashaud (technician — positive, praised for work on water damage crews). Blake Matthew (technician — positive, praised for hurricane response in Florida). Colton (technician — positive, mentioned in church restoration job). Trent (technician — positive, mentioned in historic home restoration). Katie (technician — positive, mentioned in historic home restoration). Kay-Kay Zaidle (technician — positive, praised for Friday evening emergency response). Trinity Southern (technician — positive, praised for mold remediation). Emily Carpenter (technician — positive, praised for mold remediation). James (technician — positive, praised for water damage work). Jason (technician — positive, praised alongside Ken for fast work).
Ask for Ken or David by name if they are still on staff, since they draw the most consistent praise. Because the company handles both testing and remediation, get an independent mold test before signing a remediation contract. The 2019 review cluster inflates the numbers, so weight the 2023-2026 reviews more heavily when forming your impression.
Keep in mind
- They do both mold testing and mold remediation. That means the same company deciding you have a problem is the one billing to fix it. Consider getting an independent mold assessment before authorizing remediation work.
- This is a franchise, not an independent local company. The national SERVPRO brand sets training standards and marketing, but the local franchise operates independently. Quality depends on the local owners and crew.
- The ownership changed from David Moore to the DE Investments group (Donald and Corbin Legg, Stephen Whipple). If you are choosing based on older reviews praising David Moore, confirm who will actually manage your project.
- 43 reviews over multiple years is a small sample for a company offering this many services. The 4.9 rating looks strong but reflects limited volume.
- Their service area spans multiple counties in two states. Confirm response times for locations outside Natchez and Vidalia.