Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Jackson and Hinds County homeowners who need mold remediation bundled with the plumbing repair that caused the moisture — a national franchise with 24/7 response, IICRC-trained crews, and 433 Google reviews backing the local operation.
Best for
- Jackson, Pearl, Madison, Clinton, Ridgeland, and Hinds County homeowners dealing with mold after a plumbing failure, sewer backup, or storm flooding
- Homeowners who want one company to fix the pipe, extract the water, and remediate the mold — avoiding the delay of coordinating separate contractors
- Commercial properties in Jackson that need water damage and mold response for government buildings, healthcare facilities, or manufacturing centers
- Homeowners who need 24/7 emergency response when a burst pipe or sewer backup creates immediate mold risk in Jackson's humid climate
- Property owners who want insurance claim documentation handled by the remediation company from start to finish
About this company
Roto-Rooter Plumbing & Water Cleanup operates out of 3977 Terry Road in Jackson, Mississippi, serving the Jackson metro area as an independent contractor under the national Roto-Rooter brand. The brand has been around since 1935. The Jackson location is managed by Daniel Peacock and covers 13 counties across central Mississippi, including Hinds, Rankin, Madison, Yazoo, Scott, Simpson, Copiah, and others.
The main draw for mold buyers: Roto-Rooter fixes the plumbing problem that caused the moisture and handles the mold remediation in the same visit. Their mold work includes inspection, removal of contaminated materials, HEPA air filtration, surface cleaning, antimicrobial treatment, deodorizing, and drying — all following IICRC standards. They use air scrubbers, dehumidifiers, and industrial air movers. They also do post-remediation documentation with photos, logs, and reports for insurance claims. The website says they work directly with insurance companies.
The Jackson operation holds plumbing license 26768-SC and IICRC certification. The local page specifically addresses Jackson's clay soil, high humidity (55+ inches of annual rainfall), and aging infrastructure — all conditions that accelerate mold growth after water intrusion. They note mold can establish within 24 to 48 hours in Jackson's climate.
4.6 stars across 433 Google reviews is solid but not exceptional. The reviews skew heavily toward plumbing and drain work — very few mention mold remediation specifically. The rating reflects the plumbing operation more than the restoration side.
Services
Service area
Roto-Rooter Plumbing & Water Cleanup is headquartered at 3977 Terry Road in Jackson, MS 39212. They serve the entire Jackson metro area across 13 counties: Hinds, Rankin, Madison, Yazoo, Scott, Simpson, Copiah, Leake, Holmes, Attala, Smith, Jefferson, and Franklin. Named communities include Pearl, Madison, Clinton, Canton, Byram, Yazoo City, Brandon, Ridgeland, Lexington, Carthage, and Flowood. That is a large footprint — confirm response times for locations outside Hinds County.
Review consensus
Chauncey (also spelled Chancey) is the most frequently named technician in recent reviews, praised by Leann Proud, Mrs. Evans, D Gilner, Tesh Patel, and Connie B for drain work, punctuality, and cleanup. D Gilner specifically noted Chauncey checked drain flow after clearing the blockage. Drake draws repeat praise from Wanda L, Beth H, and Connie B — often paired with Chauncey as a two-person crew. Beth H called the experience the best plumbing service she has had and credited both Drake and Marcus (who took the initial call). Brent earned praise from Susan Farmer for a quick shower handle repair. Nick was called out by Eddie Morton, and Zack/Zach by Martez Allen and Demarquis Davis. Same-day response and fast arrival times appear across nearly every positive review. Multiple reviewers note the crew cleaned up after themselves.
3 found across 433 total reviews at 4.6★. Devyn Jonason (1-star, May 2026, 4 reviews) described a shower leak that required four separate visits starting in December 2025 — charges of $650, then $1,000, plus $800 for a toilet that backed up during a repair. Five months later, the toilet was leaking again and a promised quote for additional piping never arrived. The owner responded within a day but said they could not find the customer's name in their system and asked her to call back. Kimberly Ler (1-star, January 2025, 3 reviews) reported a drain unclogging that cost $475 with a receipt stating a 6-month residential warranty. When the problem returned four months later, the same plumber said it was only a 30-day warranty. A manager named Sean said the receipt wording was outdated. No owner response posted. Vanessa (2-star, March 2025, Local Guide with 10 reviews) said technician Justin quoted $1,100-$1,200 for a leak over the phone before arriving, then said he was over an hour away and offered to reschedule outside the appointment window she had selected. The owner responded offering to discuss further.
The two substantive complaints share a theme: pricing and warranty transparency. Devyn paid escalating charges for a recurring problem with no resolution. Kimberly found the warranty terms on her receipt did not match what the office honored. Both point to a gap between what customers expect and what the local franchise delivers on callbacks and guarantees. Owner responses exist on 2 of 3 negatives, but the quality varies — Devyn's response asked her to call back after saying they could not find her records, while Vanessa's got a generic offer to discuss. Neither response engaged with the specific pricing or warranty dispute.
Chauncey/Chancey (technician — positive from Leann Proud, Mrs. Evans, D Gilner, Tesh Patel, Connie B for drain work and cleanup). Drake (technician — positive from Wanda L, Beth H, Connie B, often paired with Chauncey). Nick (technician — positive from Eddie Morton). Zack/Zach (technician — positive from Martez Allen, Demarquis Davis). Brent (technician — positive from Susan Farmer for shower repair). Anton (technician — positive from Sheila & Yvonne for cleanup). Davy (technician — positive from James Curtis for septic line clearing). Dylan (technician — positive from Katie K for emergency pipe repair). Marcus (call center — positive from Beth H for initial call handling). Justin (technician — negative from Vanessa for phone-quoting before arrival). Sean (manager — negative from Kimberly Ler for not honoring receipt warranty terms).
Ask for Chauncey or Drake if you need drain or plumbing-related mold work — they are the most consistently praised team at this location. Get your warranty terms in writing before work starts, and confirm the warranty duration matches what you are told verbally. If the job involves a recurring issue, negotiate upfront what a callback costs. The mold remediation side of this operation has minimal review coverage — nearly all reviews address plumbing — so ask specifically about their mold crew's IICRC credentials and how many mold jobs they run per month in Jackson.
Keep in mind
- Mold remediation is a small piece of a much larger plumbing and water damage operation. Most of their 433 reviews are for drain cleaning, pipe repair, and water heater work — not mold jobs. You are largely evaluating their plumbing reputation as a proxy for their mold work.
- This is a national franchise operated as an independent contractor. Services, pricing, and guarantees vary by location — the Jackson office sets its own rates and policies, which has caused confusion. One reviewer reported a warranty discrepancy between what the receipt stated and what the local office honored.
- Two of the three recent negative reviews describe recurring repair failures on the same issue, with customers paying multiple times. One reviewer spent over $2,400 across four visits for a shower leak that kept returning. Ask for a written warranty that specifies what happens if the problem recurs.
- The Jackson location's service area spans 13 counties across central Mississippi. Confirm response time to your specific address — a 2-star reviewer reported the technician was over an hour away and tried to quote pricing over the phone before seeing the problem.
- The website uses terms like HEPA, air scrubber, antimicrobial, and dehumidification in describing their mold process — these match standard IICRC remediation equipment.