Provider profile
ServiceMaster by OneCall
Provider snapshot
What this listing says
Flowood and greater Jackson homeowners or businesses needing a single restoration company that handles water, fire, mold, and storm damage with 24/7 response and insurance coordination.
Best for
- Homeowners in Flowood, Ridgeland, Brandon, or Jackson dealing with mold after a water leak or flood who want one company to handle everything from extraction through mold removal.
- Commercial property owners who need 24/7 emergency response and insurance coordination under one roof.
- Buyers who want the backing of a national franchise system rather than an independent operator.
About this company
ServiceMaster by OneCall is a franchise of the national ServiceMaster Restore brand, based in Flowood, Mississippi. They serve the greater Jackson metro area including Vicksburg, Ridgeland, Brandon, Canton, and Yazoo City. Mold is one of several restoration services they offer alongside water damage, fire and smoke damage, storm damage, and specialty work like air duct cleaning and sublimation drying. They handle both residential and commercial properties.
As a franchise backed by a 65-year-old national network, they follow ServiceMaster's standardized training and Quality Restoration Vendor (QRV) program. The site displays an IICRC badge. Their mold service page describes inspection, removal, and repair of affected drywall, flooring, and structural elements. They also offer mold testing, which means they both diagnose and treat the same problem. Nothing on the website distinguishes their mold approach from what you would expect at any ServiceMaster franchise.
Services
Service area
Based in Flowood, Mississippi. Their commercial mold page names Jackson, Vicksburg, Ridgeland, Brandon, Canton, and Yazoo City as service areas. That covers a roughly 100-mile span across central Mississippi.
Review consensus
Fast response time is the most consistent theme. Multiple reviewers describe same-day or within-hours arrival, including on weekends. Colton and Grant are named together in two separate reviews for water and fire damage cleanup. Hunter is praised for answering a Sunday morning call and dispatching a crew promptly. Will is named alongside Colton for fire and water damage work. Armando received a personal thank-you for empathy during a difficult situation. Several reviews mention strong communication and updates throughout the job.
0 found across 26 total reviews at 4.9★. No negative reviews found in the last 18 months. There is nothing to evaluate here.
The review base skews toward water damage and carpet cleaning jobs rather than mold-specific work. Only one review (Andrew Robertson, July 2025) explicitly mentions mold, describing the crew as knowledgeable and timely. Buyers hiring specifically for mold work have very little peer feedback to go on.
Colton (restoration crew — positive, named in multiple reviews for fire and water damage work). Grant (restoration crew — positive, named in multiple reviews for detailed work and helping with insurance). Will (restoration crew — positive, named alongside Colton for fire/water cleanup). Hunter (operations/dispatch — positive, praised for Sunday morning emergency response). Ethan (restoration crew — positive, mentioned alongside Hunter for water removal at a church). Armando (restoration crew — positive, praised for empathy and patience). Hart Hinds (crew lead — positive, thanked for quick and quality work).
This franchise has a clean review record and multiple named staff who get repeat praise. The gap is mold-specific feedback. If you are hiring them for mold work, ask who on their team handles mold jobs specifically and what their mold-related training covers. Request a separate mold test from an independent party before committing to remediation.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. A company that finds the mold also profits from removing it. Consider getting an independent mold test before hiring them for remediation.
- This is a franchise operation. The website is mostly national ServiceMaster content with Flowood location details overlaid. The local team's specific mold training and equipment are not detailed on the site.
- 26 reviews is a small sample. The 4.9-star rating looks strong, but a few bad experiences could shift it significantly.
- Their service area spans from Vicksburg to Canton to Yazoo City. That is a wide geographic range for a single Flowood office. Confirm response times for locations farther from Flowood.