Provider profile
SERVPRO of Woodbury Cottage Grove
Provider snapshot
What this listing says
Woodbury and Cottage Grove homeowners dealing with water damage that led to mold, who want a single crew to handle extraction, remediation, and reconstruction under one franchise.
Best for
- Woodbury, Cottage Grove, and Newport homeowners who need mold remediation after a water damage event and want one company to handle both.
- Homeowners with basement flooding or sewer backups who need same-day or next-day emergency response.
- Property owners who want the remediation company to also handle reconstruction — drywall, flooring, painting — so they avoid coordinating multiple contractors.
- Commercial building managers who need mold or water damage work with minimal disruption to operations.
- Insurance claimants who want a company experienced in coordinating directly with carriers.
About this company
SERVPRO of Woodbury/Cottage Grove is a franchise location covering Woodbury, Cottage Grove, and Newport in Minnesota's east metro. Trevor Rossum owns this franchise and came to the restoration industry from healthcare software sales. The operation handles water damage, fire damage, mold remediation, storm damage, sewage cleanup, and reconstruction — meaning they can take a job from emergency extraction through drywall replacement without handing off to another contractor.
The mold page describes a 7-step remediation process and references AMRT (Applied Microbial Remediation Technician) credentials for their technicians. Their website mentions containment procedures, air scrubbers, HEPA vacuums, antimicrobial treatments, and dehumidification equipment. They also do mold inspections and sampling in-house. The water damage side stocks air movers, dehumidifiers, extractors, and positive pressure systems across their fleet of service vehicles.
As a SERVPRO franchise, they have national brand backing and insurance relationships that can streamline claims coordination. Multiple reviewers specifically mention the team helping with insurance paperwork. Gustavo, for example, coordinated directly with one homeowner's insurance company during a sewer backup.
A 5.0 rating across 59 Google reviews is unusual for any restoration company. Nearly every review with text praises specific crew members by name, which suggests the Woodbury franchise is fielding a consistent team rather than rotating subcontractors.
Services
Service area
Headquartered at 680 Commerce Dr #270 in Woodbury, Minnesota. Their website lists three cities: Woodbury, Cottage Grove, and Newport. This is a focused east-metro service area in the Twin Cities suburbs of Washington County.
Review consensus
Roni Adams is the most frequently named employee, appearing in at least 10 reviews spanning 2022 through 2025. Reviewers describe him as punctual, knowledgeable, and a strong communicator who walks homeowners through the process step by step. Austin Plaster draws praise as a crew lead who responds fast and saved at least one homeowner from needing an insurance claim. James Robinson is named in multiple reviews for wall and floor work, with one reviewer specifically praising his patience in explaining the process. Dominic Christensen is noted as a project manager who keeps customers informed and handled an elderly homeowner's condo situation with particular patience. Across the board, speed of response is the dominant theme — multiple reviewers mention same-day or next-day arrival, and one reviewer got a Sunday response on Memorial Day weekend.
1 found across 59 total reviews at 5.0★. The sole recent negative came from Deborah Thomas in June 2026, stating only "Terrible job. Terrible service!" with no specifics about what went wrong, which crew member was involved, or what service was performed. The reviewer has 8 total Google reviews, is not a Local Guide, and received no likes on this review. No owner response is present.
The review profile is remarkably uniform — 58 five-star reviews and 1 one-star review with no detail. The named-staff pattern is notable: reviewers consistently name the specific technicians who worked their job (Roni, Austin, James, Dominic, Chad, Seth, Daunte, Felipe, and others), which suggests crews introduce themselves and build rapport rather than working anonymously. The one negative review is too sparse to indicate any pattern.
Roni Adams (technician/estimator — positive, named in 10+ reviews for communication and thoroughness). Austin Plaster (crew lead — positive, praised for fast response and saving customers from insurance claims). James Robinson (technician — positive, praised for wall/floor work and explaining the process). Dominic Christensen (project manager — positive, praised for communication and patience with elderly homeowner). Gustavo (project manager — positive, coordinated insurance during sewer backup). Seth (technician — positive, named alongside Dominic and others). Daunte (technician — positive, named alongside Dominic). Chad (technician — positive, named in crew contexts). Felipe (technician — positive, praised for mitigation work). Luke (technician — positive, praised for sewer damage work). Sironta (technician — positive, praised for communication). Alec (technician — positive, praised for prompt insurance coordination). Lerone (technician — positive, praised for keeping homeowners informed). Cory (technician — positive, praised for professionalism). DJ (technician — positive, praised for drying work). Linda (staff — positive, praised for promptness). Lance, Abigail, Marco (technicians — positive, praised for fast response). John (technician — positive, named in multiple reviews). Nolan (technician — positive, named with John). Eddie (technician — positive, named in crew context). Bill (technician — positive, praised for professionalism). Isaac, Brian (technicians — positive, praised for efficiency).
With 58 out of 59 reviewers giving five stars and naming specific crew members, this franchise has a strong track record in the Woodbury area. Ask for Roni Adams if your job involves an initial assessment — he draws the most consistent praise. Because they handle both testing and remediation, bring your own independent mold test results or ask them to separate the inspection and remediation quotes so you can get a second opinion on the scope.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the company inspecting for mold is the same one that profits from fixing it. Get an independent mold test before committing to remediation work.
- This is a SERVPRO franchise, not an independent local company. National brand standards apply, but the quality of any given job depends on the local crew Trevor Rossum staffs. Franchise turnover can change your experience.
- Their service area lists only three cities (Woodbury, Cottage Grove, Newport). If you are outside these cities, confirm they will actually service your location before scheduling.
- The one recent negative review provides no specifics, so there is nothing actionable to learn from it. But with only 59 reviews total, the sample is still small.
- Water damage is their primary business and Google category. Mold remediation is one of several services, not their sole focus.