Provider profile
ICC Restoration & Cleaning Services
Provider snapshot
What this listing says
Twin Cities and western Wisconsin homeowners dealing with water damage that needs fast drying and mold remediation from a single contractor who handles mitigation through reconstruction.
Best for
- Minneapolis-St. Paul metro homeowners who need water damage dried fast and want one company to handle the entire job from emergency response through rebuild.
- Property owners with mold discovered after a water event, where ICC can remediate the mold and address the water source in the same scope of work.
- Homeowners navigating an insurance claim who want a restoration company that documents every step and coordinates directly with insurers.
- Commercial and residential property managers in the east metro and western Wisconsin who need 24/7 emergency response with same-day arrival.
- Anyone dealing with fire, smoke, or sewage damage who also needs contents cleaning and pack-out handled by the same company.
About this company
ICC Restoration & Cleaning Services is a Woodbury, Minnesota-based restoration company that has operated in the Twin Cities metro since 1989. Owners Thomas and Brenda Laska run the business, which covers water damage, fire damage, mold remediation, storm damage, sewage cleanup, trauma/biohazard recovery, construction, carpet cleaning, and contents restoration. They hold contractor licenses in both Minnesota (BC316232) and Wisconsin (1042030) and are an IICRC-designated firm.
What stands out is their mitigation-first approach. ICC emphasizes restoring damage without tearing things out when possible, claiming their drying equipment works two to three times faster than typical restoration companies. They also run an in-house contents restoration operation, which means they can clean and salvage belongings on-site rather than outsourcing that work. They handle everything from emergency board-up through full reconstruction, so you deal with one company from start to finish.
The Laskas have run ICC for over 35 years. The company won the BBB Torch Award for Ethics in 2014-2015 and was a finalist again in 2018. They work with homeowners, property managers, insurance adjusters, agents, contractors, and plumbers. Their service area covers roughly a 50-mile radius from Minneapolis-St. Paul, extending into western Wisconsin.
At 4.9 stars across 302 Google reviews, ICC sits well above average. That rating with that volume is unusual for a restoration company. Reviewers repeatedly highlight fast response times, clear communication, and named technicians who explain each step of the process.
Services
Service area
Headquartered in Woodbury, Minnesota. ICC covers an approximate 50-mile radius from the Minneapolis-St. Paul metro, including Woodbury, Minneapolis, St. Paul, Stillwater, Chanhassen, Eden Prairie, Burnsville, Bloomington, Eagan, White Bear Lake, Oakdale, Maple Grove, and surrounding communities. They also serve western Wisconsin, including New Richmond, River Falls, Osceola, Hudson, and Roberts. They list additional cities like Rochester, Albert Lea, Mankato, St. Cloud, and Eau Claire (WI), though these are well beyond the 50-mile core radius and may have different response times.
Review consensus
Bryce Dierke is the most frequently named technician across dozens of reviews, praised for explaining each step of the process, arriving quickly, and being respectful in customers' homes. Lindsey (also spelled Linsey) appears nearly as often, with reviewers noting her efficiency, friendliness, and clear explanations during sewage and water damage cleanups. Matt draws praise for transparency in estimates and going the extra mile, including returning on a Friday evening with an extension cord. Erik (also Eric/Erick) is highlighted for daily check-ins, insurance paperwork help, and strong office-side communication. Steve and Tim are praised for managing larger rebuild projects, including a full home reconstruction after a fire. Brooke, Andre, Melissa, Liz, Cody, Sheila, and Tami also receive positive mentions. The dominant themes are fast response times, clear step-by-step communication, and crews that leave homes clean.
2 found across 302 total reviews at 4.9★. Two complaints surfaced. One reviewer said she felt talked over and dismissed during a pre-service phone call with Jeremy, describing the interaction as disrespectful and suggesting gender played a role. ICC responded that no services were provided and they decided not to move forward with the project. The second reviewer wrote a brief complaint about rude, unprofessional service and late arrival. ICC's owner response addressed the reviewer by a different first name and could not find them in their records, suggesting a possible wrong-company review. That reviewer is a Local Guide with 360 reviews, which lends some credibility, though the name mismatch in ICC's response raises questions about whether the review was intended for this business.
ICC responds to 100% of negative reviews, and the responses are personalized rather than templated. The owner, Tom Laska, offers his direct phone number in one response. This suggests active reputation management with genuine engagement rather than copy-paste deflection. The two negatives are isolated incidents with no shared pattern between them.
Bryce Dierke (technician — consistently positive across many reviews, praised for explanations and professionalism). Lindsey/Linsey (technician — consistently positive, praised for efficiency and friendliness). Matt (technician — positive, praised for transparency and extra effort). Erik/Eric/Erick (office coordinator — positive, praised for daily check-ins and insurance help). Steve (project manager/contractor — positive, praised for rebuild projects). Brooke (office/coordinator — positive, praised for setup and referrals). Andre (technician — positive, praised for water damage response). Melissa/Melisa (coordinator/team lead — positive, praised for communication and contents/fire cleanup). Jeremy (office/phone — mixed; positive in one review for scheduling, negative in one complaint for dismissive phone interaction). Tim (contractor — positive, mentioned in fire rebuild). Cody (technician — positive). Liz (technician — positive). Sheila (contents — positive). Tami (office — positive, praised for fast callback).
With 4.9 stars across 302 reviews, ICC delivers consistent results, and the named staff who show up repeatedly in positive reviews suggest stable crews rather than high turnover. Ask for Bryce or Lindsey if your job involves water damage or mold remediation. If your property is outside the core Twin Cities metro, confirm response time before you commit.
Keep in mind
- ICC is a restoration company, not a testing or inspection firm. If you need independent mold testing before or after remediation, you will need to hire a separate environmental consultant.
- Their standard service area is a 50-mile radius from the Twin Cities, but they also list Albert Lea, Rochester, Mankato, Eau Claire, and St. Cloud as service cities. If you are outside the core metro, confirm response time and availability before committing.
- One reviewer described a negative pre-service phone interaction with Jeremy, feeling talked over and dismissed. ICC said they chose not to move forward with that project. Ask up front how the initial assessment and scoping conversation works.
- ICC handles both mitigation and reconstruction. While this is convenient, get a separate written scope for each phase so you understand what mitigation costs versus what rebuild costs.