Provider profile
SERVPRO of St Paul Central West
Provider snapshot
What this listing says
St. Paul and Minneapolis SE homeowners needing water-damage-triggered mold remediation from a family-owned SERVPRO franchise where Kymel coordinates directly with insurance and crews respond same-day.
Best for
- St. Paul, Minneapolis SE, New Brighton, or East Roseville homeowners with basement mold following water damage from flooding, burst pipes, or ice dams.
- Homeowners filing insurance claims who want a project manager like Kymel to coordinate directly with their carrier and handle documentation.
- Situations requiring contents packout — they transport belongings to a secure facility for cleaning and storage during remediation.
- Commercial properties needing fast mold or water-damage response, since they staff a large crew and answer phones 24/7.
- Anyone needing weekend or holiday emergency service — multiple reviewers confirm same-day arrivals on off-hours calls.
About this company
SERVPRO of St Paul Central West is a restoration franchise based at 1457 Marshall Ave in St. Paul, Minnesota. The Short family owns it — Jeffrey M. Short, Anne M. Ellingson-Short, Bethny A. Short, and Justin P. Short. They cover St. Paul Central West, Minneapolis South East, New Brighton, and East Roseville. Mold remediation is one service line alongside water damage, fire damage, storm restoration, construction, and specialty cleaning. They handle both residential and commercial properties.
On the mold side, their website describes containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatments, and removal of mold-infested porous materials like drywall and carpet. They also offer contents packout and storage at a separate facility during remediation. The mold page mentions IICRC certification in applied microbial remediation for their staff. They do not do mold testing independently — their role is remediation after a problem is identified.
The franchise has deep local roots with a large field crew. Reviews name over 30 different employees by first name, which signals stable staffing. Multiple reviewers mention same-day or next-day response, even on weekends and holidays. The SERVPRO brand has operated since 1967, though this specific franchise's local tenure is not stated on the website.
78 Google reviews at 4.8 stars puts this franchise in strong territory. Only 2 negative reviews appeared in the last 18 months, and both involve the repair/reconstruction phase rather than the initial mitigation work.
Services
Service area
Headquartered at 1457 Marshall Ave, Unit B, in St. Paul, Minnesota. They cover four territories: St. Paul Central West, Minneapolis South East, New Brighton, and East Roseville. The website lists Saint Paul and Summit Hill as specific service areas. The four-territory claim is broad for a single franchise location — confirm coverage for properties on the edges of these areas.
Review consensus
Kymel is the most frequently named employee, appearing in at least 12 reviews as a project manager. Reviewers praise his communication, punctuality, insurance coordination, and ability to show up exactly when promised. Levi draws repeat mentions for fast initial response and clear explanations of the remediation process. Eric and Josh are praised as a mitigation pair — multiple reviewers call out their hard work, respectfulness, and home-building knowledge. Ted receives credit for leadership and cost-saving advice. Rosa, Helena/Helen, Tim, Franco, and Jesus are praised as a field crew for deep cleaning and restoration work. Keiarra and Carlos each draw praise for communication and care. Chris R. led an emergency weekend response to a 300-gallon saltwater tank failure and earned praise for responsiveness. Saphire and India handled a contents move-back with efficiency. Same-day response is a consistent theme, with multiple reviewers noting crews arrived within hours of calling.
2 found across 78 total reviews at 4.8★. Two complaints in the last 18 months. The 1-star review describes a basement flood in January where mitigation and demo went well, but the bathroom reconstruction stalled for over four months. The reviewer says project manager Charles was fired mid-project and no one picked up the work. They report being told other emergencies took priority, being charged extra to reinstall a toilet, and still having a bag of trash in their driveway months later. The 2-star review involves fire damage where ash removal was incomplete, debris sat in the front yard for weeks, communication was inconsistent, and the reviewer says they were told they should have inspected the work themselves. That reviewer hired a different company to finish the remaining cleanup. (2 found across 78 total reviews at 4.8 stars)
Both negatives share a common thread: the initial emergency response and mitigation went fine, but follow-through on the longer repair and cleaning phase broke down. This is a common franchise pattern — the emergency crew is strong, but project management during reconstruction can slip, especially when staff changes occur. Owner responses to both complaints are generic templates inviting the reviewer to call, which suggests the company's online reputation management does not extend to engaging with specific issues publicly.
Kymel (project manager — positive), Levi (estimator/project manager — positive), Eric (field crew/mitigation — positive), Josh (field crew/mitigation — positive), Ted (team leader — positive), Carlos (field crew — positive), Rosa (field crew/cleaning — positive), Helena/Helen (cleaning crew lead — positive), Tim (field crew — positive), Franco (field crew — positive), Jesus (field crew — positive), Keiarra (field crew — positive), Chris R. (team leader — positive), Brandon (field crew — positive), Saphire (contents crew — positive), India (contents crew — positive), Samantha (field crew — positive), Marco (field crew — positive), Abby/Abigail (estimator/field — positive), Eva Porras (sales/water mitigation — positive), Emily B. (project coordinator — positive), Jay (field crew — positive), Jason (field crew — positive), Hellen (field crew — positive), Keiber (field crew — positive), Sam (field crew — positive), Jeremiah (field crew — positive), Ken (field crew — positive), Miguel (field crew — positive), Lance (field crew — positive), Cornelius Bell (field crew — positive), Dave (field crew — positive), June (carpet tech — positive), Olanzo (field crew — positive), Andy (field — positive), Dillon (field crew — positive), Charles (project manager — negative, fired mid-project).
Ask for Kymel as your project manager — he draws the most praise and coordinates insurance claims directly. For mitigation, Eric and Josh or Levi's crew are well-reviewed. Get your reconstruction timeline and point of contact in writing before work begins, since both negatives stem from the repair phase falling apart after the emergency response. If your job is mitigation-only, this franchise has a strong track record.
Keep in mind
- This is a SERVPRO franchise, not an independent mold specialist. The national brand sets training and processes, but the local franchise operates independently. Quality depends on the Short family's crew and management.
- Both recent negative reviews involve the repair and reconstruction phase, not the initial mitigation. One customer waited over four months for a bathroom to be finished after a project manager was fired. If your job includes reconstruction, get a clear timeline in writing and a named point of contact.
- The second negative reviewer hired a different company to finish portions of their fire cleanup after finding the ash removal incomplete. Quality may vary between the mitigation crew and the reconstruction/cleaning crew.
- Owner responses to both negatives follow a template pattern — they apologize and ask the customer to call, but do not engage with the specific complaint. This is reputation management, not problem-solving.
- Their service area spans four territories. Confirm your property falls within their actual coverage before scheduling, especially if you are on the edges of New Brighton or East Roseville.