Provider profile
SERVPRO of Downtown St. Paul/Team Rossum
Provider snapshot
What this listing says
Downtown St. Paul homeowners dealing with water damage that has led to mold, where the same SERVPRO franchise crew handles both cleanup and remediation under one roof.
Best for
- Downtown St. Paul residents who need water damage and mold handled by a single company with 24/7 availability.
- Property owners who want one contractor to go from emergency water extraction through mold remediation and drywall repair without switching vendors.
- Commercial property managers in the St. Paul core who need a restoration company that handles insurance coordination.
About this company
SERVPRO of Downtown St. Paul/Team Rossum is a locally owned franchise operating out of 161 St. Anthony Ave in St. Paul, Minnesota. Their primary identity is water damage restoration, but they handle the full chain from emergency water extraction through mold remediation and reconstruction.
On the mold side, their website describes a standard SERVPRO remediation process: containment, HEPA vacuums and air scrubbers for filtration, antimicrobial treatments, removal of mold-damaged porous materials, and reconstruction. They also do mold testing and damage assessment in-house. They reference IICRC-industry certifications and follow IICRC S500 standards for water damage. Nothing on their site distinguishes their mold approach from any other SERVPRO franchise location.
Services
Service area
Headquartered at 161 St. Anthony Ave in St. Paul, Minnesota. Their website lists Downtown St. Paul as their service area. Reviews come from St. Paul residents dealing with residential water and mold damage. No evidence of coverage beyond the immediate St. Paul area.
Review consensus
James Robinson is the standout name. He appears in at least 10 reviews for water damage mitigation work, praised for explaining the drying process, calling ahead before visits, and showing moisture testing results. Austin, Chad, and Jose are named as reliable crew members who work alongside James. Roni handles initial assessments and scheduling, with reviewers noting quick response and friendliness. Abby drew praise from one Local Guide reviewer for being knowledgeable and cost-effective. The recurring theme is fast response times, with multiple reviewers reporting same-day service and daily monitoring visits until drying was finished.
0 found across 28 total reviews at 5.0★. No negative reviews exist in the recent 18-month window. With a perfect 5.0 across 28 reviews, there is no complaint data to analyze.
A perfect 5.0 with 28 reviews is unusual. Nearly all reviews describe water damage jobs, not mold remediation specifically. The review base tells you this team handles water emergencies well, but says almost nothing about their mold work. Several reviewers have only 1 review on their Google account, which is common for restoration work where insurance drives the referral, but it means the review pool skews toward first-time reviewers.
James Robinson (technician/lead — positive, named in 10+ reviews for water mitigation). Austin (technician — positive, named in 5 reviews). Chad (technician — positive, named in 3 reviews). Roni (assessment/scheduling — positive, named in 3 reviews). Jose (technician — positive, named in 2 reviews). Eddie (technician — positive, named in 2 reviews). Felipe (technician — positive, named in 1 review). Abby (unknown role — positive, named in 1 review). Anthony (technician — positive, named in 1 review, storm cleanup).
If you are hiring them for water damage, the review record is strong. James Robinson and crew consistently earn praise for speed and communication. For mold remediation specifically, there is no review evidence to evaluate. Ask who will lead your mold job and whether that person has handled mold projects of your scope before.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. The company that finds the mold profits from fixing it. Get an independent mold test before committing to remediation.
- This is a SERVPRO franchise. The national brand sets the process, equipment, and training standards. The local team executes, but your experience depends on which crew shows up, not the brand name.
- Their listed service area is just Downtown St. Paul. With only 28 reviews, this is a smaller-volume operation. Ask about current crew availability and expected timelines before booking.