Provider profile
Rapid Restoration DKI
Provider snapshot
What this listing says
Twin Cities homeowners dealing with water damage that has led to mold, where a single contractor handling both extraction and remediation under one DKI franchise roof simplifies the process.
Best for
- Twin Cities metro homeowners needing water damage restoration that may involve mold removal under one contractor.
- Property owners who want a single company to handle demo, drying, remediation, and reconstruction without coordinating multiple vendors.
- Homeowners filing insurance claims who want a contractor that bills the insurer directly and documents damage for the adjuster.
- Commercial property managers in the St. Paul metro area needing 24/7 emergency response with a 2-4 hour arrival window.
About this company
Rapid Restoration DKI is a family-owned restoration company headquartered in St. Paul, MN, operating as a DKI franchise since 2009. Mold remediation is one of seven service lines; water damage and fire restoration make up the core of their work. They handle both mold testing and mold removal in-house.
The company claims IICRC certification for water, fire/smoke, and odor control. Their mold page describes containment, HEPA filtration, antimicrobial treatment, structural drying with dehumidification, and optional air quality testing. They mention moisture-detection equipment but do not name specific brands or models. Nothing on the site stands out as unusual for a restoration company of this size.
Rapid Restoration DKI has operated in the Twin Cities metro for over 15 years. They hold a DKI distinguished customer service award and premier service award. Chad Lamp is identified as general manager in reviews and on the website. The company bills insurance directly and offers free water damage assessments.
4.6 stars across 64 Google reviews is solid. Only one review in the last 18 months fell below 4 stars, and it was a driving complaint rather than a service issue. Reviewers consistently highlight communication and project management.
Services
Service area
Headquartered at 1900 County Rd C West, St. Paul, MN. The company serves the Twin Cities Greater Metro area including Edina, Maple Grove, Apple Valley, Oakdale, and Golden Valley. They also claim coverage into Western Wisconsin. For a single-location operation, confirm response times if your property is on the outer edges of this footprint.
Review consensus
Kelvin Knutson is the most frequently named employee, praised by Kimberly Feltes Taylor, peter Galdikas (twice), Jarrod Aman, and Kofi Mensah for managing projects attentively and keeping work on schedule. Angie receives praise from Trygve Olsen for honest advice that saved money, from Erika Smith for clear scheduling, and from Liz Culver for responsive leak repair. Bob is named by Josh Schell for handling an ice dam/mold dryout. Jake Thomas is praised by Geoff Strub for insurance coordination on a roof claim, and by Joe L for a trustworthy assessment. Chad Lamp, the general manager, is named by Ben Kappelman and Andrew Sagvold for fast callbacks and personal involvement. Reviewers repeatedly highlight same-day or next-day arrival, strong communication throughout multi-day projects, and willingness to work with insurance companies on documentation.
1 found across 64 total reviews at 4.6★. (1 found across 64 total reviews at 4.6 stars) The single recent negative is from tyler geno (April 2026), a Local Guide with 57 reviews, who describes a road rage incident: tailgating and passing in a no-passing zone by a Rapid Restoration driver. This is a driving behavior complaint, not a service quality issue. No owner response was provided. No other negative reviews from the last 18 months appear in the data.
The review history shows a company whose reputation rests on project management rather than specialized mold expertise. Nearly every detailed positive review describes water damage restoration, fire cleanup, or general reconstruction. Only two reviewers (Robert Taylor, jenna darko) mention mold-adjacent work specifically. This tracks with the company's identity as a general restoration contractor where mold is one of many services, not the primary focus.
Kelvin Knutson (project manager -- consistently positive across multiple reviews). Angie (office/scheduling -- positive for honesty and communication). Chad Lamp (general manager -- positive for responsiveness and personal involvement). Bob (technician -- positive for ice dam/mold dryout work). Jake Thomas (estimator/project manager -- positive for insurance coordination). Andy (crew member -- positive, worked with Kelvin's team). Norm (crew member -- positive, worked with Kelvin's team). Dan (technician -- positive, mentioned in one review for diagnostics).
Ask for Kelvin as your project manager if your job involves water damage turning into mold. He has the strongest track record in reviews for keeping multi-phase restorations on schedule. Since the company does both testing and remediation, bring your own independent mold test results or request that they accept third-party testing before scoping the remediation work.
Keep in mind
- Rapid Restoration DKI does both mold testing and mold remediation. The same company that tells you mold exists also profits from removing it. Ask whether they will accept a third-party test or if you can hire an independent inspector.
- Mold remediation is a secondary service line here. Water, fire, and storm damage drive most of their work. If you need a company focused primarily on mold, this may not be the fit.
- The website claims service across the Twin Cities Greater Metro and Western Wisconsin. That is a large area for a single-location company in St. Paul. Confirm travel fees and response times for locations far from their County Rd C headquarters.
- The website mentions optional air quality testing but does not explain what lab they use or what standards they test against. Get specifics before agreeing to post-remediation testing from the same company that did the work.