Provider profile
Done Right Carpet & Restoration Inc.
Provider snapshot
What this listing says
Twin Cities homeowners dealing with water emergencies who want a single owner-operated company to handle extraction, drying, mold work, and insurance billing under one roof.
Best for
- Homeowners in Spring Lake Park, St. Paul, or Minneapolis who need same-day water extraction and drying after a pipe burst or basement flood.
- Anyone dealing with a weekend or holiday water emergency who needs a company that picks up the phone and shows up within the hour.
- Commercial property managers needing a single company to handle water damage, sewage cleanup, and insurance paperwork.
- Homeowners who want to rent drying equipment and handle part of the remediation themselves to save money.
About this company
Done Right Carpet & Restoration is a restoration company headquartered in Spring Lake Park, Minnesota, with a second office in St. Paul. They are primarily a water damage operation that also handles mold removal, mold detection, fire and smoke damage, sewage cleanup, carpet cleaning, and air duct cleaning. Jon (the owner) personally handles many emergency calls and is named by dozens of reviewers.
What stands out is the speed. The company commits to on-site arrival within 60 minutes, and review after review confirms it. They answer phones live around the clock, and Jon himself regularly shows up on weekends and holidays. They also rent out drying equipment -- fans, dehumidifiers, air scrubbers, desiccants, and ozone machines -- which is unusual for a restoration company and useful if you want to handle part of the job yourself.
They have been in business since 1992 and hold Minnesota contractor license BC615215. They carry an A+ BBB rating and display the IICRC logo on their site. The company acts as general contractor on larger jobs, coordinating subcontractors for rebuild work after the emergency mitigation is done.
4.9 stars across 668 Google reviews is exceptionally strong for a restoration company. That volume reflects a business doing high call volume across the metro, and the consistency suggests the emergency response side of the operation is genuinely reliable.
Services
Service area
Headquartered in Spring Lake Park, Minnesota, with a second office at 445 Minnesota St in St. Paul. They list 130+ cities across the Twin Cities metro including Minneapolis, Minnetonka, Woodbury, Blaine, Bloomington, Eagan, Plymouth, Maple Grove, and communities into western Wisconsin like Hudson and River Falls. That is an extremely broad claim for a single-location operation, so response times will vary significantly depending on distance from their two offices.
Review consensus
Jon is the name that dominates the reviews. Reviewers praise his speed -- arriving within 30 minutes to an hour on evenings, weekends, and holidays. Multiple reviewers mention he explains the process clearly, works directly with insurance companies so they do not have to, and coordinates with plumbers and other contractors. Several reviewers note reasonable pricing. Long-term repeat customers (E. Ha mentions 25 years) confirm consistency. The company handles multi-level flooding, sewage backups, and frozen pipe emergencies. Commercial clients like lisa johnson confirm years of reliable carpet cleaning service.
0 found across 668 total reviews at 4.9★. (0 found across 668 total reviews at 4.9 stars) There are no 1-star reviews in the recent window. The two 3-star reviews tell a similar story. Kevin Lu initially left 5 stars for fast water damage response from Jon, then edited down to 3 after starting basement renovation work and finding carpet left untacked, door frames pulled out and destroyed, shims missing, and debris everywhere. He also noted pressure to leave a positive review. Cassi Noel followed the same pattern: initially rated 4 stars for quick same-day response, then dropped to 3 after later contractors pointed out reckless work that would cost additional money to fix.
Both negative reviews share the same structure: great first impression during the emergency, followed by a downgraded rating weeks or months later when the customer discovered finish-work problems. This suggests the company excels at the high-urgency extraction phase but may rush through the detail work -- reinstalling trim, tacking carpet, cleaning up debris -- especially on smaller residential jobs. The owner responses are notable because they clearly respond to the original positive version of the review and never follow up after the edit, which indicates the company is not actively monitoring review changes.
Jon/John (owner -- overwhelmingly positive across dozens of reviews, named in both negatives for initial fast response but also associated with the finish-work complaints)
For emergency water extraction, this company delivers exactly what the reviews promise: Jon picks up the phone, shows up fast, and gets the water out. The risk is in the finish work. If your job involves tear-out, demolition, or anything beyond extraction and drying, document the condition of trim, doors, and carpet before they start, and walk the site with Jon before signing off.
Keep in mind
- They do both mold detection and mold removal. That means the same company telling you whether you have a mold problem also profits from fixing it. Consider getting an independent mold assessment before committing to remediation.
- Two recent reviewers initially left 5-star ratings but edited them down to 3 stars after discovering sloppy finish work -- carpet left untacked, door frames destroyed, debris left behind. The emergency extraction gets praise, but the detail work on the back end is the concern.
- The owner responded to both negative reviews with generic thank-you messages that referenced the original 5-star ratings, not the revised complaints. This suggests the company may not be monitoring or addressing edited reviews.
- Their service area list includes 130+ cities across the Twin Cities metro and into western Wisconsin. Response times to locations far from Spring Lake Park or St. Paul may not match the under-60-minute promise.
- Jon appears to be heavily involved in most jobs. For larger or concurrent projects, ask who will be managing your specific job if Jon is unavailable.