Provider profile
SERVPRO of Northeast Minneapolis
Provider snapshot
What this listing says
Roseville, Northeast Minneapolis, and St. Anthony homeowners facing water damage or mold tied to pipe bursts and storm leaks who want a SERVPRO franchise with in-house reconstruction and a Navy veteran owner running 24/7 emergency response.
Best for
- Homeowners in Roseville, Northeast Minneapolis, St. Anthony, or Falcon Heights dealing with water damage from pipe bursts or storm leaks who need extraction, drying, and rebuild handled by one company.
- Buyers who want mold remediation tied to a water event — this crew traces moisture sources, remediates the mold, and reconstructs affected areas without bringing in outside contractors.
- Commercial property managers in Hennepin County needing 24/7 emergency response with the ability to scale crews through the Team Bates/Hogan network for larger losses.
- Homeowners with damaged personal belongings — SERVPRO of NE Minneapolis runs an in-house contents packout, cleaning, and storage facility for items affected by water, fire, or mold.
About this company
SERVPRO of Northeast Minneapolis is a restoration franchise based in Roseville, Minnesota, serving Hennepin County and the surrounding area. Owner Cory Bates runs the franchise under the Team Bates/Hogan network alongside co-owner Michael Hogan. Bates brought a readiness-first approach from his time in the United States Navy, and that shows up in the operation's emphasis on fast response times — multiple reviewers report crews arriving within hours of a call.
The standout feature here is the one-stop model. This franchise handles water extraction, structural drying, mold remediation, fire damage cleanup, and then rebuilds — drywall, electrical, flooring — with in-house construction crews. They do not subcontract the reconstruction phase. They also run a contents packout and storage operation from their own facility, which means they can move your belongings off-site, clean them, and return them after the job. The mold remediation page describes containment, air scrubbers, HEPA vacuums, antimicrobial treatments, and dehumidification. Their website claims senior staff have 150-plus years of combined restoration experience.
The Team Bates/Hogan network gives this franchise access to additional personnel and equipment for large-scale events. They position themselves as capable of handling anything from a single-room water loss to a regional disaster. Community involvement includes partnerships with the American Red Cross, veteran services, and local youth athletics.
4.9 stars across 97 Google reviews is exceptional. Zero negative reviews appeared in the last 18 months. The volume and consistency of praise — particularly around communication, response speed, and named staff — suggest a well-managed operation where field crews and project managers are genuinely invested in customer experience.
Services
Service area
SERVPRO of Northeast Minneapolis is headquartered in Roseville, Minnesota, at 1480 W County Rd C. The website lists St. Anthony, Falcon Heights, and Lauderdale as named service cities. Reviews confirm jobs in Minneapolis, St. Anthony, and Northeast Minneapolis neighborhoods across Hennepin County. As part of the Team Bates/Hogan network, crews have traveled as far as Omaha, Nebraska for storm response, but day-to-day operations focus on the greater Minneapolis area.
Review consensus
Gustavo is the most frequently named staff member, appearing in at least 12 reviews. Reviewers praise his communication, detailed explanations of each step, willingness to answer questions immediately, and his advocacy with insurance adjusters. Michael S. credits Gustavo with managing a difficult insurance adjuster and ensuring compliance. Sean Borst, a Local Guide with 76 reviews, used the company twice and praised Gustavo, Santos, and Clayton. Victor Easter, the Operations Manager, is named by Brian K. for communication and follow-through, by Anna B. for making a condo flood seamless, and by Caroline W. for explaining a mold job thoroughly. Dominic is praised as a project manager by Kathy Heller, Emily Peyer, Rebecca Covington, and Ben Erickson for assessments and guidance. Ben is cited by Brad Martens, Matt Kocourek, and David Clarkson as a knowledgeable site lead. Lucas draws praise from Aseel Abulhab and Andrew Albrecht for commercial water loss work. Multiple reviews highlight same-day or next-day response, advance phone calls before arrival, and daily communication throughout multi-day jobs.
0 found across 97 total reviews at 4.9★. No 1-star reviews exist in the last 18 months. Across 97 total reviews at 4.9 stars, zero negative reviews of any rating appeared within the recency window.
The franchise model here works in the customer's favor: multiple named project managers (Gustavo, Dominic, Victor, Ben, Lucas) each accumulate their own positive track records, which means the operation does not depend on a single person. This is unusual for a restoration company — most small operators have one key person. The bench depth suggests the Team Bates/Hogan network invests in training and retention. The only structural risk is that during peak storm season, this same bench depth gets tested by simultaneous emergency calls across the network.
Gustavo (project manager — praised in 12+ reviews for communication, insurance advocacy, and thorough work). Victor Easter (Operations Manager — praised for responsiveness, education, and follow-through). Dominic (project manager — praised for assessments, guidance, and professionalism). Ben (site lead — praised for knowledge, communication, and thoroughness). Lucas (team lead — praised for commercial water loss responsiveness). Seth (supervisor — praised for communication and attention to detail). Jesse (field — praised for information and hands-on work). Jose/José Lemus (field — praised for courtesy and professionalism). Henry (field — praised for quality work). Stephen/Steven/Steve (field — praised across multiple reviews). Derek/Dereck/Derrick (field — praised for professionalism and efficiency). Cito/Citos (field — praised in multiple reviews). Isaac (field — praised for water damage work). Michael (field — praised for helpfulness). Santos (field — praised by repeat customer). Clayton (field — praised by repeat customer). Dante (supervisor — praised for process oversight). Nick (project manager — praised for communication and insurance coordination). Alec (GM — praised for fast emergency response to biohazard). Mariah (office — praised for answering questions and providing quotes). Rafael, Mike, John, Jon (field — mentioned positively).
Ask for Gustavo if your job involves mold or water damage with insurance — reviewers consistently credit him with managing adjusters and keeping projects on track. For commercial losses, request Lucas. With no negative reviews on file, there is no complaint pattern to watch for. The main thing to confirm is which project manager will be assigned to your job and whether they will be your single point of contact throughout.
Keep in mind
- This is a SERVPRO franchise, which means corporate branding and processes apply. The franchise-level experience can differ from what the national website promises. Confirm that Gustavo, Victor, or another named project manager will handle your specific job.
- The service area listed on the website is narrow — St. Anthony, Falcon Heights, Lauderdale — but the franchise operates across the greater Minneapolis area. If you are outside those core cities, confirm response time before booking emergency work.
- With 97 reviews and zero negatives in the last 18 months, there is no complaint data to draw from. A perfect record at this volume is rare, but it also means you cannot see how this franchise handles dissatisfied customers.
- Mold remediation is one of many services this company offers — water, fire, storm, construction, cleaning. Mold-specific projects may share crew and scheduling priority with larger water or fire losses, particularly during storm season in Minnesota.