Provider profile
SERVPRO of Moorhead
Provider snapshot
What this listing says
Moorhead-area homeowners dealing with water-to-mold damage chains who want a single SERVPRO franchise crew to handle extraction, drying, mold cleanup, and reconstruction under one roof.
Best for
- Moorhead, Dilworth, Glyndon, Barnesville, and Hawley homeowners who need mold cleanup tied to a water damage event
- Property owners who want one company to handle the full chain from water extraction through mold treatment to drywall and flooring reconstruction
- Commercial property managers in Clay County who need 24/7 emergency response and insurance coordination for mold discovered after flooding
- Homeowners dealing with Red River flooding or ice dam moisture who suspect mold growth behind walls or under flooring
About this company
SERVPRO of Moorhead is a restoration franchise on Country Club Parkway, owned by Trevor R. Rossum. Mold work is one piece of a broader restoration operation that covers water damage, fire damage, storm cleanup, and reconstruction. Their technicians hold Applied Microbial Remediation credentials, and the mold page describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, antifungal and antimicrobial treatment, material removal, cleaning, and restoration.
What stands out is the water-to-mold-to-rebuild pipeline. Because they handle water extraction, structural drying, mold cleanup, and reconstruction in-house, a homeowner who discovers mold behind wet drywall does not need to coordinate three separate contractors. The website specifically references Red River flooding and ice dam damage as common moisture sources in the Fargo-Moorhead area, which suggests the crew sees mold as a downstream consequence of water events rather than a standalone service.
The SERVPRO brand dates to 1967, though the Moorhead franchise's specific tenure is not stated on their site. Rossum runs the operation as a locally owned franchise with 24/7 on-call crews. They also offer contents packout and storage at a separate facility, which matters if mold has spread to furniture or documents.
A 4.9-star rating across 37 Google reviews with zero negatives in the last 18 months is uncommon for a restoration company. The review volume is modest, but the consistency is notable.
Services
Service area
Headquartered at 2505 Country Club Pkwy #15 in Moorhead, Minnesota. The website lists five service cities in Clay County: Moorhead, Dilworth, Glyndon, Barnesville, and Hawley. All are within roughly 30 miles of the Moorhead office.
Review consensus
Rory is the most frequently named crew member, appearing in seven reviews from contractors and homeowners who praise his communication, speed, and follow-through. Adam gets credit for keeping customers updated during facility cleanups. Adrian and Heather are called out for hands-on work quality. Nancy G. named four staff members in a single review (James, Adrian, Adam, Mike) and praised how each communicated throughout a water damage job. Shane drew two reviews highlighting responsiveness and knowledge. Multiple contractor reviews (Dan J., Anthony S., Jody R.) note that SERVPRO crews show up on time and coordinate well with other trades. Same-day response is a recurring theme, with Bev K. describing a same-day assessment followed by evening crew deployment for a burst pipe.
0 found across 37 total reviews at 4.9★. No negative reviews found in the last 18 months (0 found across 37 total reviews at 4.9 stars). The absence of recent complaints makes it impossible to identify current pain points. With only 37 total reviews, the sample is small enough that a few bad experiences may simply not have been posted.
The review base skews heavily toward contractor-to-contractor feedback. At least five reviews come from people who worked with SERVPRO as fellow contractors or trade partners, not as end customers hiring them for their own property. This inflates the rating with perspectives that do not reflect the homeowner experience of pricing, timelines, or post-job follow-up.
Rory (crew lead/project manager — positive, named in 7 reviews for communication, speed, professionalism). Adam (crew member — positive, named in 2 reviews for updates and customer service). Adrian (crew member — positive, named in 3 reviews for work ethic and quality). Shane (crew member — positive, named in 2 reviews for responsiveness and knowledge). Cody Westmiller (crew member — positive, named in 1 review for care during insurance process). Heather (crew member — positive, named in 1 review for job quality). James (crew member — positive, named in 1 review for communication). Mike (crew member — positive, named in 2 reviews for work quality). Chris (crew member — positive, named in 1 review for basement water repair). Matt (crew member — positive, named in 1 review for wash room assessment). Dale (crew member — positive, named in 1 review for wash room assessment).
Ask for Rory if your job involves project coordination or insurance claims. The review record is clean but thin, and no one has reviewed a mold-specific job. If you are hiring them for mold work, ask upfront how many mold remediation jobs this crew has completed in the last year, and get an independent test to verify the scope before signing.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company that tells you how bad the problem is also profits from fixing it. Get an independent mold test before committing to their remediation scope.
- Mold is not their primary business. Most reviews reference water damage, fire cleanup, or general restoration. No reviewers specifically mention a mold job. You are hiring a restoration generalist, not a mold specialist.
- The SERVPRO brand is a franchise system. Quality depends on the local owner and crew, not the national brand. Trevor Rossum runs this location, but staffing can change.
- Their service area lists five small cities in Clay County. If your property is outside that footprint, confirm they will actually serve your location before scheduling.