Provider profile
SERVPRO of Wright County
Provider snapshot
What this listing says
Wright County homeowners dealing with water-to-mold situations who want one franchise to handle mitigation, remediation, and rebuild under a single contract.
Best for
- Wright County homeowners who need mold remediation tied to a recent water damage event and want a single company from dry-out through rebuild.
- Property managers or commercial building owners who need a restoration company with capacity for large-loss projects and contents packout.
- Homeowners whose insurance carrier has referred them to SERVPRO and who want a franchise with an in-house construction crew to avoid subcontractor delays.
- Anyone in the Monticello-to-Buffalo corridor who needs HVAC duct cleaning alongside or independent of a mold concern.
About this company
SERVPRO of Wright County is a restoration franchise based in Monticello, Minnesota, owned by Shaun and Valerie Hickman. Mold remediation is one piece of a broader operation that centers on water and fire damage restoration. Two of the Hickmans' children work in the business.
What stands out here is the in-house construction division. Most restoration franchises sub out the rebuild phase, but this location handles demolition through reconstruction on the same contract. The website lists IICRC Applied Microbial Remediation (AMRT) credentials for the owner and references containment procedures, air scrubbers, HEPA vacuums, and antimicrobial treatments on the mold page. They also do mold inspections and sampling in-house.
Shaun Hickman has over 20 years in the restoration industry and holds a general contractor license (BC703802). The franchise draws on SERVPRO's national network for large-loss events, but day-to-day work stays local to Wright County. Multiple reviews reference Hickman by name, and both residential and commercial jobs appear in the review history.
4.8 stars across 191 Google reviews is strong for a restoration company. The volume and consistency suggest a well-run franchise operation, though most reviews focus on water and fire work rather than mold specifically.
Services
Service area
Headquartered in Monticello, Minnesota. Serves Wright County including Buffalo, St. Michael, Albertville, Maple Lake, Clearwater, Delano, Rockford, Howard Lake, Annandale, Hanover, Otsego, Cokato, Montrose, Waverly, and South Haven. Reviews confirm jobs in Elk River, Big Lake, Bird Island, and Minneapolis, though the last two are well outside Wright County.
Review consensus
Keith Jones is the most-mentioned technician across the review set, praised repeatedly for duct cleaning, carpet cleaning, and water mitigation work alongside Joel and Dylan Gollnick. Cyndie draws strong praise for cleaning and communication on fire and estate cleanouts. Reviewers consistently highlight same-day response times, crew friendliness, and willingness to explain the process. Multiple reviewers mention specific mold-related work: Trinity handled a mold concern quickly and made worries disappear; Hunter provided helpful advice on suspected mold under vinyl flooring; Bo Nelson addressed mold questions for a client. Gerrod drew a standout review for physically helping an elderly homeowner who had fallen. Owner Shaun Hickman is praised by name for honesty, including correcting an invoice error in the customer's favor.
2 found across 191 total reviews at 4.8★. Lynneah Larcom described a basement flood repair that began in January 2025 and remained unfinished through November. She reported wrong-color carpet delivered without notice, walls installed over an active leak, and the crew showing up after being asked to wait. She also raised concerns about belongings held in storage with accumulating fees and said communication dropped off after she removed a previous negative review at Chris's request. The owner response acknowledged the difficulty but did not address any specific claims. A second 1-star review from Minnesota Wild (a Local Guide with 25 reviews) had no text; the owner responded with a template requesting contact. Two additional low reviews (2-star Chris Theisen with no text; 3-star Adam Birman about pricing opacity) round out the negatives.
Owner responses to negative reviews follow a consistent template pattern: thank-the-reviewer, express concern, and direct to a marketing email or phone number without engaging the specific complaint. The detailed Larcom complaint received the same generic response as the no-text reviews. This suggests reputation management rather than public problem-solving. On the positive side, Chris (the GM) reached out directly to at least one reviewer (Charran Gobind) after a less-than-ideal experience, which updated their review from negative to 4 stars.
Keith Jones (technician — positive, mentioned in 10+ reviews for duct and carpet cleaning). Dylan Gollnick (technician — positive, praised for carpet/duct work and customer service). Joel (technician — positive, paired with Keith on duct jobs). Cyndie (cleaning specialist — positive, praised for fire/estate cleanup communication). Trinity (service team — positive, handled mold concern). Hunter (technician — positive, mold advice on vinyl flooring). Bo Nelson (team member — positive, mold assessments and roofing). Brody (technician — positive, honest water damage evaluation). Connor (technician — positive, water mitigation). Taylor (team member — positive, insurance communication). Gerrod (technician — positive, above-and-beyond personal help). Matt (technician — positive, fire response). Tony (technician — positive, punctual and efficient). Demetrius (estimator — positive, storm damage). Craig Zieman (project manager — positive, rebuild projects). Ken Kako (contractor — positive, follow-through). Justin (coordinator — positive, same-day scheduling). Adam Fluekiger (team member — positive, community reputation). Devon Bauer (technician — positive, water damage). Jaime (team lead — positive, basement work). Theresa (team member — positive, water leak assessment). Nate (technician — positive, moisture investigation). Jake (team member — positive, fire demo). Alex (construction — positive, rebuild coordination). Chris (GM — mixed, praised by Charran Gobind for follow-up call but referenced in Larcom complaint as requesting review removal). Shaun Hickman (owner — positive, honesty on invoicing). Cody Gray (technician — positive, HVAC cleaning). Amanda (technician — positive, carpet cleaning). Caleb (technician — positive, friendly service). Andrew, Robert, Devin (movers — positive, contents move-back). Carlos, Evan (technicians — positive, water damage). Richie (carpenter — positive, flood rebuild). Todd Thrall (team member — positive, roofing/insurance). Harley, Isaac (technicians — positive, explained process). Sam (technician — positive, duct cleaning). Kaleb (technician — positive, quick and thorough).
This is a high-volume restoration franchise with a large, well-reviewed crew. For mold work specifically, ask for Trinity, Hunter, or Bo Nelson — they show up by name in mold-related reviews. Get your cost estimate in writing before equipment runs, and if you need mold testing, consider getting an independent test first so the same company is not both diagnosing and treating.
Keep in mind
- They do both mold testing and mold remediation. That means the same company deciding you have a problem is the one billing you to fix it. Ask whether they accept third-party test results or require their own.
- One detailed 1-star review describes a basement flood project dragging from January to November 2025 with wrong-material deliveries, a pushed timeline, and storage fees accumulating while belongings sat in the company's facility. The owner response was generic and did not address the specifics.
- Pricing transparency came up in a 3-star review from a Local Guide with 68 reviews: equipment ran in the home for eight days and the homeowner still did not know the cost. The owner response said estimates are available when requested but could not locate the reviewer's file.
- This is a franchise. The national SERVPRO brand and the local Wright County operation are separate entities. Quality depends on the local owner and crew, not the brand name.
- Most of their review volume and expertise centers on water and fire damage. Mold remediation is a smaller part of the operation, so ask how many standalone mold jobs they handle per year.