Provider profile
SERVPRO of Minnetonka St. Louis Park Golden Valley
Provider snapshot
What this listing says
Minnetonka, St. Louis Park, and Golden Valley homeowners or commercial property managers dealing with water damage that has led to mold, who want a single franchise to handle mitigation through rebuild.
Best for
- Minnetonka, St. Louis Park, or Golden Valley residents who need fast water extraction that may have caused mold growth.
- Commercial property managers who want a single vendor for emergency mitigation through full rebuild on large-scale damage.
- Homeowners dealing with water damage after hours — their 24/7 response is consistently confirmed in reviews.
- Situations where mold followed a water event and you want the same company to handle drying, demo, and remediation in sequence.
About this company
SERVPRO of Minnetonka, St. Louis Park, Golden Valley is a franchise location of the national SERVPRO chain, based at 6031 Culligan Way in Minnetonka, Minnesota. Mold remediation is one piece of a broader restoration operation that covers water damage, fire damage, storm cleanup, construction, and commercial services. Most of their mold work appears to follow water intrusion events rather than standalone mold calls.
Their website highlights capacity for large commercial jobs — they name Ridgedale Mall and the Opus Center as past clients, and position themselves to serve corporate headquarters like UnitedHealth Group, Carlson, and Cargill. They offer 24/7 emergency response and claim to cover the 28 square miles of Minnetonka. Their service list is broad: water, fire, storm, mold, biohazard, sewage, odor removal, air duct cleaning, and full reconstruction.
The franchise is owned by Scott Clemente, who appears in both positive and negative review contexts. One positive reviewer credits Scott with personally resolving a billing issue. In negative reviews, Scott's name surfaces in connection with a mechanics lien dispute over unfinished work.
4.7 stars across 224 Google reviews is a solid rating. The positive reviews are heavily concentrated on the mitigation (water extraction and drying) side of the business, with specific crews drawing repeated praise. The negative reviews cluster around reconstruction projects that ran long and finished poorly.
Services
Service area
Headquartered in Minnetonka, Minnesota at 6031 Culligan Way. Covers Minnetonka, St. Louis Park, Golden Valley, and surrounding western Minneapolis suburbs. Their website claims coverage of 28 square miles across the Minnetonka area, and reviews mention jobs in Minneapolis, New Brighton, and Orono.
Review consensus
The mitigation side of this franchise earns genuine loyalty. Curtis and Hector are the most frequently named pair — reviewers describe them arriving within an hour, setting up drying equipment, explaining the process clearly, and following up over days and weeks. Carlos and Luis (sometimes spelled Louis) form another consistently praised water crew, with reviewers noting they are informative and thorough. Jose B and Misael draw praise for speed and guidance during emergency flood response. On the reconstruction side, Adam Powers stands out as a project manager multiple reviewers describe as communicative and detail-oriented. Tom Erickson and Rachael get credit for being easy to work with and responsive. Amy was praised for knowledgeable phone support.
5 found across 224 total reviews at 4.7★. Cassie Finnegan's fire-rebuild project took a full year instead of the estimated six months. She describes uneven flooring filled with silicone, mismatched trim, a missing light switch that took weeks to fix, a broken patio door lock the company refused to repair, a lost house key, and staff entering her home unannounced after she moved back in. She later added that the company offered to pay her to remove the review. Sheila Waldman's basement rebuild after water damage was still unfinished months in, though she provided few specifics. Rick Howell, a Local Guide with 22 reviews, says he could not get a bid from them at all. B Demers and Sarah left 1-star ratings without text. The owner responded to all five with generic templates.
There is a clear split between SERVPRO's mitigation operation and its reconstruction operation. The emergency water crews (Curtis, Hector, Carlos, Luis, Jose B) consistently earn 5-star reviews for speed, communication, and care. But when the same franchise takes on the rebuild — installing flooring, drywall, trim, electrical — quality and project management break down. Three of the eight recent negatives describe reconstruction projects that ran far past deadlines with unfinished or substandard work. The owner's 100% response rate on negatives sounds good until you read the responses: every single one is a template directing the reviewer to email the same address. None engage with the actual complaint.
Curtis (water mitigation tech — praised repeatedly for fast response, clear communication, and thoroughness). Hector (water mitigation tech — consistently paired with Curtis, praised for professionalism). Carlos (water mitigation tech — praised for explaining the process and communicating with families). Luis/Louis (water mitigation tech — praised alongside Carlos for being informative). Jose B (water mitigation tech — praised for speed and guidance during emergencies). Misael (water mitigation tech — praised alongside Jose B for efficiency). Adam Powers (project manager — praised for clear communication and attention to detail on reconstruction). Tom Erickson/Tom E (sales/project oversight — praised for transparency and going the extra mile). Rachael (project coordinator — praised for responsiveness and getting things rolling quickly). Jordan (technician — praised as part of cleanup crews). Britt (technician — praised as part of cleanup crews). Gabe/Gabriel (technician — praised for mitigation work). Amy (phone support — praised for knowledge and helpfulness). Mike Stene (estimator — praised for thoroughness and professionalism during assessments). Kimon/Kimone (technician — praised for efficiency). Scott Clemente (owner — one positive mention for resolving a billing issue; named negatively by Deborah Michels in connection with a mechanics lien filed over disputed final payment while work was incomplete). Colton (technician — praised for water damage work). Doc (technician — praised alongside Colton). Owen (technician — praised for mitigation work). Joe Hyland (project manager — praised for managing remediation despite unexpected difficulties).
For emergency water extraction and drying, this SERVPRO franchise has a strong, well-reviewed crew — ask for Curtis and Hector or Carlos and Luis by name. If your job extends into reconstruction, get a written scope with deadlines and payment milestones tied to completed work, and consider hiring a separate contractor for the rebuild. Do not pay the final balance until all punch-list items are resolved.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the company evaluating your mold problem is the same one billing to fix it. Get an independent assessment before committing to remediation.
- Their mitigation crews get strong reviews, but reconstruction is where complaints concentrate. Multiple reviewers describe projects that ran months past estimates with unfinished punch-list items. If your job includes a rebuild phase, set clear milestones and hold final payment until walkthrough items are resolved.
- Owner responses to every negative review follow a near-identical template directing the reviewer to email scott@servpro10278.com. None engage with the specific complaint in public. This is reputation management, not problem-solving.
- One reviewer reported the company filed a mechanics lien over a final payment while repair work remained incomplete. Another described being offered payment to remove a negative review. Understand your payment terms in writing before work starts.
- As a national franchise, the local team and subcontractors may vary. Several negative reviews mention no-show subcontractors and project managers who were hard to reach during reconstruction.