Provider profile
SERVPRO of Downtown Minneapolis/Team Clemente
Provider snapshot
What this listing says
Downtown Minneapolis property owners dealing with water damage that has turned into mold growth, backed by a 65-person team with in-house construction and 24/7 emergency response.
Best for
- Downtown Minneapolis homeowners and condo owners facing water damage that has led to mold growth, where one company handling both cleanup and rebuild saves time.
- Commercial property managers needing a large crew that can mobilize quickly for emergency water extraction and follow through to mold remediation and reconstruction.
- Condo associations dealing with multi-unit water intrusion — reviewers describe the team coordinating between units and working with building management.
- Property owners who want a single company to handle insurance documentation, mitigation, and reconstruction under one contract.
About this company
SERVPRO of Downtown Minneapolis/Team Clemente is a locally owned SERVPRO franchise based at 1770 Hennepin Ave in downtown Minneapolis. Owner Scott Clemente runs a team of over 65 full-time employees who handle water damage, fire damage, mold remediation, storm damage, and reconstruction. The company holds a General Contractor license with the State of Minnesota, which means they can take a mold job from initial tearout through drywall replacement and painting without subcontracting.
What stands out is the scale of their operation for a single franchise. They staff IICRC-trained technicians and carry air scrubbers, HEPA vacuums, and antimicrobial treatments for mold work. They also handle contents packout, sewage cleanup, biohazard cleaning, and air duct cleaning — making them a one-stop shop when water damage leads to mold and requires full reconstruction.
Clemente has run this franchise for over 10 years. He sits on the Minneapolis Downtown Council and sponsors Minneapolis Downtown Thursdays. The company is part of the SERVPRO Disaster Recovery Team, which handles large-scale commercial losses. All full-time employees receive benefits packages.
A 5.0-star rating across 98 Google reviews is rare for a restoration company at this volume. Most companies in this category settle between 4.5 and 4.8 as review counts grow. Zero negative reviews in the last 18 months reinforces the consistency, though it also means you lack the complaint data that normally helps calibrate expectations.
Services
Service area
Headquartered at 1770 Hennepin Ave in downtown Minneapolis, Minnesota. Their listed service area is Central Minneapolis. The company operates a team of 65+ and focuses on the downtown core, though the specific boundaries of Central Minneapolis are not defined on their site.
Review consensus
Communication is the dominant theme. Carlos, Curtis Nelson, Jose, and John each appear in multiple reviews for explaining the process, setting expectations, and following up daily. Reviewers consistently mention the team arriving the same day, working quickly, and keeping the space clean. Kimon and Grace drew specific praise for mold removal work, with one reviewer (Nathan Gabriel, a Local Guide with 84 reviews) calling them warm and fast. Rachael, Jordan, and Brittany handled mold ceiling removal and fire cleanup with similar praise. Colton and Doc are frequently paired in reviews for water damage assessment, with multiple reviewers noting they protected surrounding areas during tearout.
0 found across 98 total reviews at 5.0★. No 1-star or negative reviews found in the last 18 months (0 found across 98 total reviews at 5.0 stars). This means there is no recent complaint data to analyze. The absence of negatives at this review volume is unusual — it could reflect genuinely strong operations, or it could reflect review management practices that are invisible from the outside.
The review profile skews toward water damage jobs that then required follow-on mold or construction work. Most named staff appear in water damage contexts. Only a handful of reviews specifically mention mold remediation (Kimon and Grace destroying mold, Rachael/Jordan/Brittany removing mold from a ceiling, one reviewer mentioning Dominic inspecting for mold, one reviewer simply saying they got rid of mold). The company clearly does mold work, but the review evidence is thinner on mold-specific jobs than on water damage.
Carlos (field lead — positive, praised for communication and mold/water mitigation across 6+ reviews). Curtis Nelson (project manager — positive, praised for communication and knowledge across 7+ reviews). Jose/Jose B (field lead — positive, praised for emergency response and daily follow-up across 6+ reviews). Hector (technician — positive, praised for water damage work across 4 reviews). Owen (technician — positive, praised for water damage work across 5 reviews). John (field lead — positive, praised for communication and scheduling across 3 reviews). Misael/Misael M (technician — positive, praised for water damage and emergency response across 3 reviews). Colton (technician — positive, praised for damage assessment and explanation across 4 reviews). Doc (technician — positive, paired with Colton across 3 reviews). Rachael (technician — positive, mold and fire cleanup across 4 reviews). Jordan (technician — positive, fire and mold cleanup across 4 reviews). Britt/Brittany (technician — positive, across 4 reviews). Luis (technician — positive, mold remediation across 3 reviews). Kimon (technician — positive, mold remediation across 2 reviews). Grace (technician — positive, mold remediation across 2 reviews). Kyle (technician — positive, water damage across 2 reviews). Dominic (inspector — positive, mold inspection, 1 review). Travis (project manager — positive, 1 review). Thomas (technician — positive, 1 review). Antonio (technician — positive, 2 reviews). Miguel/Miguel A (technician — positive, 2 reviews). Gabe/Gabriel (technician — positive, 2 reviews). Bareilles (technician — positive, 1 review). Mosul (technician — positive, 1 review). Yos (technician — positive, 1 review). Neil (technician — positive, 1 review). Shawn (technician — positive, 1 review). Armando (technician — positive, 1 review).
Ask for Carlos or Curtis Nelson if you want someone who will walk you through every step. For mold-specific work, ask whether Kimon, Grace, or the Rachael/Jordan/Brittany crew will be assigned — they have the most mold-specific review mentions. Since the company does both testing and remediation, bring your own independent test results or get a post-remediation clearance test from a separate firm.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest — the same company that tells you how much mold you have also profits from removing it. Get an independent mold test before or after their assessment to confirm the scope.
- This is a franchise. While Team Clemente operates independently, SERVPRO corporate sets many of the processes, pricing structures, and branding. Your experience depends on this specific franchise team, not the national brand.
- A perfect 5.0-star rating with no recent negatives sounds ideal, but it also means you cannot learn from other customers' bad experiences. Ask them directly for references from jobs similar to yours.
- Their service area listing says Central Minneapolis only. If your property is in the outer suburbs, confirm they will service your location before booking.
- As a restoration company, mold is one of many services they offer. If you need a company that does mold work exclusively, this is not that.