Provider profile
SERVPRO of Downtown Minneapolis/Team Bates & Hogan
Provider snapshot
What this listing says
Minneapolis property managers and homeowners needing mold remediation from a high-volume restoration franchise with same-day response and a 4.9-star track record across 73 reviews.
Best for
- Twin Cities property managers who need a restoration crew on call for recurring water and mold emergencies across multiple buildings.
- Minneapolis homeowners dealing with basement flooding who want same-day response and equipment setup within hours.
- Commercial facilities — including secure environments like police departments — that need mold remediation crews who can work around operational restrictions.
- Homeowners recovering from fire or sewage backup who need a single company to handle cleanup through reconstruction.
About this company
SERVPRO of Downtown Minneapolis is a restoration franchise owned by Cory Bates and Michael Hogan, operating out of downtown at 331 2nd Ave S. Mold remediation is one piece of a broader restoration operation that also handles water damage, fire damage, biohazard cleanup, and construction. They hold IICRC certification and serve both residential and commercial clients across the Twin Cities.
What stands out is how deeply embedded they are with property management companies. Review after review comes from property managers describing repeat engagements — this crew is on speed dial for multi-family housing emergencies. They also deploy crews to disaster zones outside Minnesota; reviews reference work in Kansas City and Omaha after major storms. That willingness to mobilize regionally suggests a sizable operation with flexible staffing.
Bates and Hogan run a franchise that leans heavily on a core field team. Dominic manages projects and is the most frequently named contact across reviews. Lucas leads field crews and appears in more reviews than anyone else on the team. Ben Artman, Jose, Seth, and Gustavo round out a roster that reviewers consistently name by first name — unusual for a franchise operation.
A 4.9-star rating across 73 Google reviews is exceptionally high. Only one review in the last 18 months falls below 4 stars, and that review contains no text. The volume comes disproportionately from commercial clients and property managers, which may inflate the rating slightly — repeat business clients tend to leave higher scores than one-time residential customers.
Services
Service area
Headquartered in downtown Minneapolis at 331 2nd Ave S. They serve the Twin Cities metro area for routine restoration and mold work. They also deploy crews regionally for disaster response — reviews confirm work in Kansas City and Omaha after major storms. For mold remediation, confirm your address falls within their regular local territory.
Review consensus
Dominic draws the most praise as project manager — reviewers describe him as straightforward, responsive, and willing to do same-day house calls. Lucas is the most-named field crew member, praised repeatedly by property managers at multi-family buildings for friendliness and efficiency. Ben Artman is highlighted for emergency response work and fire restoration. Jose, Seth, and Gustavo are named frequently as reliable crew members. Several reviewers specifically praise communication: callbacks within minutes, daily progress updates, and honest assessments rather than sales pitches. Property managers emphasize the repeat-use relationship — multiple reviews describe calling this team back for a second, third, or fourth job.
1 found across 73 total reviews at 4.9★. The sole recent negative review is a 1-star from Donnell Hasson with no written text. The owner responded with a generic template offering to resolve the issue. Without any description of what went wrong, this review provides no actionable information about service failures. Hasson is a Local Guide with 17 reviews, so the account is not a throwaway, but the lack of detail makes it impossible to assess what happened.
The review pattern reflects a franchise that has built its volume through property management relationships. Many reviews come from the same apartment complexes and commercial buildings, with different property managers praising the same crew members across different incidents. This creates a self-reinforcing loop: the crew knows the buildings, the managers know the crew, and each new job is smoother than a cold call. The owner response to the single negative review is a template — but with only one negative to respond to, no pattern of response quality can be assessed.
Dominic (project manager — praised repeatedly for responsiveness, honesty, and same-day availability). Lucas (crew leader — the most-named employee, praised by property managers for friendliness and efficiency). Ben Artman (field crew / emergency response — praised for fire restoration and emergency work). Jose (crew member — praised for water damage and mold remediation work). Seth (crew member — praised across multiple reviews for water damage and fire work). Gustavo (crew leader — praised for storm response work in Kansas City and local jobs). Jon (crew member — praised for fire restoration and water damage work). Stephen/Steve (crew member — praised alongside Lucas for mold remediation). Henry (crew member — praised for water damage work in Kansas City). Aimee Kittleson (team member — praised for responsiveness to water damage). Nick Brattin (crew member — praised for reconstruction work). Jordan Beckman (crew member — praised for free moisture analysis). Michael (crew member — praised for friendliness). Citos (crew member — praised for personability). Derek/Derrick (crew member — praised for fire restoration, worked on his birthday). Dave (crew member — praised for sewage backup response). Temene (crew member — praised for water crisis response).
This crew has earned its 4.9 rating mostly through repeat commercial work, and the named staff — especially Dominic and Lucas — show up consistently across reviews spanning two years. If you are hiring them for mold remediation specifically, ask for Dominic as your project manager and confirm the timeline will not shift if a larger water or fire job comes in.
Keep in mind
- Mold remediation is a secondary service inside a water-and-fire-damage restoration operation. If you need mold-only work, confirm your project will get the same priority as a large water loss.
- This is a SERVPRO franchise. National brand standards apply, but staffing, pricing, and responsiveness are local decisions made by Bates and Hogan.
- The review base skews heavily toward commercial clients and property managers. Residential homeowners doing a one-time mold job may have a different experience than the repeat commercial clients writing most of these reviews.
- They claim service areas beyond the Twin Cities and have deployed to Kansas City and Omaha for storm response. For local mold work, confirm your address falls within their regular service territory.