Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Minneapolis metro homeowners and commercial properties needing same-day water damage cleanup with plumbing repair handled by the same company.
Best for
- Minneapolis metro homeowners dealing with water damage and mold that stems from a plumbing failure, where one company handling both saves time.
- Commercial property managers who need 24/7 emergency water extraction and cannot wait for next-day scheduling.
- Homeowners who want their restoration company to bill insurance directly and provide documentation for claims.
- Buyers in the 11-county metro area who value a nationally backed warranty and financing options over a smaller local operation.
- Situations where mold developed after a flood or sewage backup and the moisture source still needs plumbing repair.
About this company
Roto-Rooter in Minneapolis is a franchise location of the national plumbing and water damage company, headquartered at 1629 Hennepin Ave. Mold remediation is one service within a much larger operation that covers plumbing, drain cleaning, sewer repair, and water damage restoration. They run their own plumbers and IICRC-trained water restoration crews, so they can fix the pipe that caused the flood and handle the cleanup in a single dispatch.
The standout here is the one-call model. Most water damage companies need a separate plumber to stop the source before they can start extraction. Roto-Rooter skips that step because they employ both. Their mold remediation page lists HEPA air filtration, antimicrobial treatments, dehumidification, and contaminated material removal. They also handle insurance documentation and bill carriers directly.
This is a national brand that has operated since 1935. The Minneapolis office holds Master Plumber License PM058657 and MN Plumbing Bond PC644621, and claims an A+ BBB rating. They cover 11 counties across the Twin Cities metro, from Carver to Pine, which is a wide footprint.
4.8 stars across 5,712 Google reviews is a strong number for a franchise operation at this volume. The vast majority of reviewers describe fast response times and friendly technicians. The negatives, while few relative to total volume, cluster tightly around pricing.
Services
Service area
Headquartered at 1629 Hennepin Ave in Minneapolis. Covers 11 counties in the Twin Cities metro: Hennepin, Ramsey, Dakota, Anoka, Washington, Scott, Carver, Chisago, Isanti, Kanabec, and Pine. The service area list names over 100 cities from Andover to Woodbury, extending well beyond the core metro into exurban communities like Mora, Bruno, and Askov.
Review consensus
Andrew is the most frequently named technician across recent reviews, praised by at least 10 reviewers for fast arrivals, clear explanations, and neat work. Gabe draws similar praise for drain clearing and offering actionable advice. Jordan Hutchins gets called out for quick problem identification and respectful communication. Across the positive reviews, the pattern is consistent: technicians arrive within the quoted window (often same-day), diagnose quickly, and explain what they did. Multiple reviewers highlight that weekend and holiday calls carry no extra charge.
13 found across 5,712 total reviews at 4.8★. Pricing dominates. G Zuniga was told under $100 on the phone, then quoted $500 on arrival. Will Rhodes was quoted $1,000 for a simple drain snake he later did himself for $30. Gavyn Hansen paid $1,300 for drain clearing that did not fix the problem, then was quoted $5,600 for descaling that a competitor did for $500. Christian Berger paid $500 for what a field supervisor named Brian later admitted was not actual descaling, then waited months for a refund promised by manager Blaine that never arrived. Thea Diaz was charged $3,000 for jetting that did not include reinstalling the toilet. Christine Sperry reports technicians working on commission and inflating repair recommendations. Nicole Kettwick and MIKLOS TOTH both describe $500 flat rates for brief visits. Missed appointments and poor phone communication appear in three reviews, including Saleem Collins, Jason Davis, and Max Knewit.
Every owner response follows the same template: an apology, then a redirect to email Pat.Swanson@rrsc.com with the service address and a copy of the review. None of the 13 responses engage with the specific complaint. One response to Gavyn Hansen thanked them for a 5-star rating on what was actually a 1-star review, suggesting automated or careless reputation management. The 100% response rate looks active on paper, but the uniformity signals template deflection rather than genuine problem-solving.
Andrew (technician — consistently praised for speed, friendliness, and thoroughness across 10+ reviews). Gabe/Gabriel (technician — praised for drain work and helpful advice). Jordan Hutchins (technician — praised for quick identification and respectful service). Chris (technician — praised for faucet/shutoff work and same-day completion). Brian (field supervisor — mentioned in negative for contradicting initial technician's work). Blaine (manager — mentioned in negative for promising a refund that was never delivered). Pat Swanson (Customer Satisfaction Manager — authors all owner responses).
Roto-Rooter Minneapolis does fast, reliable work for the vast majority of its customers, and Andrew, Gabe, and Jordan are names worth requesting. But you need to protect yourself on price. Get a written quote before any work starts, and get a second opinion before authorizing anything over $500. The company will not quote over the phone, so be prepared to say no at the door if the number does not match your expectations.
Keep in mind
- Pricing is the single biggest complaint. Multiple reviewers report being quoted $500 for a basic drain snake, $3,000 for jetting, and $4,900 for a water heater replacement on a 3-year-old unit. Other companies charged a fraction for the same work.
- They will not quote prices over the phone. Several reviewers felt misled after a technician arrived and quoted a flat rate far above what they expected.
- Mold remediation is a secondary service line here. This is primarily a plumbing and water damage company. If your mold problem is not connected to a plumbing or water event, a dedicated mold firm may have more relevant experience.
- Commission-based pay for technicians is mentioned by at least one reviewer and aligns with the upselling pattern in the negatives. Get a second quote before authorizing large jobs.
- The service area spans 11 counties and over 100 cities. For locations far from the Hennepin Ave office, confirm response times for your specific area.