Provider profile
ServiceMaster DSI - Maple Grove
Provider snapshot
What this listing says
Maple Grove and northwest metro homeowners or businesses needing water, fire, or mold restoration backed by Pat McGrane's insurance-agent network and 24/7 response.
Best for
- Homeowners in Maple Grove, Plymouth, Brooklyn Park, or Minneapolis dealing with water damage who want a restoration company their insurance agent likely already knows.
- Commercial property managers needing a single vendor for water extraction, drying, mold remediation, and reconstruction under one contract.
- Families navigating insurance claims after a fire or flood who want help with the paperwork and adjuster coordination.
- Property owners who need packout and content restoration services alongside structural repair.
About this company
ServiceMaster DSI in Maple Grove is a locally owned franchise of the ServiceMaster Restore network, headquartered at 9702 85th Ave N in Maple Grove, MN. They handle water damage, fire and smoke restoration, mold remediation, storm damage, odor removal, and specialty services like packout, board-up, reconstruction, and biohazard cleanup. They serve both residential and commercial properties across Minneapolis and the northwest suburbs.
Their mold services include inspection, testing, containment, removal, air filtration, and deodorization. They also do mold testing in-house, which means the same company diagnosing the problem is selling you the fix. Their commercial mold page describes a full remediation process from initial testing through air scrubbing. One reviewer (Tom Schauer, April 2026) reported being told on-site that ServiceMaster "does not address mold" and had to hire a separate company, which contradicts the website's claims. That disconnect is worth asking about before booking.
The franchise is part of ServiceMaster Restore's national system, founded in 1929, with 800+ locations and 65+ years of restoration experience. The Maple Grove location runs its own local operation with its own staff while using ServiceMaster's proprietary systems and QRV (Quality Restoration Vendor) standards. Pat McGrane handles insurance coordination and marketing, and a significant share of their Google reviews come from insurance agents he works with.
At 4.6 stars across 113 Google reviews, the rating is solid but not standout. A large cluster of 5-star reviews comes from insurance agents praising Pat McGrane's responsiveness rather than describing actual restoration work. The reviews from direct customers are generally positive but thinner on detail.
Services
Service area
Based in Maple Grove, MN at 9702 85th Ave N. They list service areas including Minneapolis, Plymouth, Brooklyn Park, Champlin, New Hope, and Dayton. The franchise covers the northwest metro suburbs of the Minneapolis-St. Paul area.
Review consensus
Pat McGrane is the name that appears most often, mentioned by roughly 15 reviewers, nearly all insurance agents who praise his responsiveness, follow-through, and relationship-building. Brad earns praise from direct customers for late-hour emergency response and thoroughness. Deon (also spelled Deonjai) is highlighted for work ethic and communication during water damage jobs. Twyla and Mike are praised for compassion and efficiency during a packout. Tracy, Jordan, Craig, Ken, Antoine, and Mitch each receive individual mentions for coordination, communication, and customer care. Reviewers consistently cite fast response times and willingness to work around the clock.
4 found across 113 total reviews at 4.6★. Evette Henderson described a pack-out where items not touched by water were labeled as losses while water-damaged items were left behind. She received her belongings weeks later in excessive boxes with minimal contents per box, creating a disposal burden. The owner responded and spoke with her by phone. Jonathan Kloss described a nearly year-long project with sloppy demolition, screws left scattered, a foreman who resisted feedback, and being asked to do work he had paid for. He tried to contact the owner and had a meeting canceled, and his email requesting contractor license information went unanswered. The owner response acknowledged a sit-down meeting. Kaytie McD described incomplete cleaning that failed to cover surfaces outlined in the proposal, a repeat attempt that still missed areas, and a cleaner who said he lacked good supplies. The company lowered the cost but pushed for a 5-star review in exchange, which she refused. No owner response was posted.
The review base has an unusual composition. A large cluster of 5-star reviews came from insurance agents in April 2026, all praising Pat McGrane's referral coordination rather than describing restoration work they personally received. This inflates the star count and volume. Direct customer reviews are more varied, with the negative ones pointing to a gap between the office-level relationship management (which is strong) and field-level execution (which is inconsistent). Owner responses exist on 3 of 4 recent negatives, but they tend toward brief acknowledgments rather than detailed engagement with the complaints. Kaytie McD's review, which describes being pressured to leave 5 stars in exchange for a discount, received no owner response at all.
Pat McGrane (insurance coordination/marketing — consistently positive from agents), Brad (field tech — positive), Deon/Deonjai (field tech — positive), Twyla (packout — positive), Mike (packout — positive), Tracy (team lead — positive), Jordan (project coordination — positive), Craig (restoration — positive), Ken (restoration — positive), Antoine (team manager — positive), Mitch (field tech — positive), Marcus (field tech — positive), Adrian (field tech — positive), Armando (field tech — positive), Devon/Devonjay (field tech — positive).
If your insurance agent recommends ServiceMaster DSI Maple Grove, they are probably working with Pat McGrane, who runs a tight referral network. The field techs get genuine praise from direct customers, especially Brad and Deon. But verify that your specific job will be handled by ServiceMaster's own crew rather than subcontractors, and if a packout is involved, document your belongings thoroughly before they start. Ask about mold capabilities directly, since at least one customer was turned away on-site.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The company diagnosing the mold problem profits from the remediation work. Get an independent mold test before agreeing to remediation.
- Many of their 5-star Google reviews come from insurance agents praising Pat McGrane's referral coordination, not from direct customers describing restoration quality. The actual customer reviews are more mixed.
- One recent reviewer was told on-site that ServiceMaster does not handle mold, despite mold services being listed on the website. Confirm mold capabilities with the office before scheduling.
- Two recent negative reviews describe subcontractor quality issues and pack-out problems, including items incorrectly classified as damaged and excessive, wasteful packing. If your job involves a packout, ask who manages content inventory and how disputes are handled.
- They claim service across Minneapolis and the northwest metro suburbs. Confirm response times for your specific location, especially for emergency calls.