Provider profile
SERVPRO of Burnsville Lakeville Rosemount Northfield Hastings
Provider snapshot
What this listing says
South metro Minneapolis homeowners in Lakeville, Burnsville, or Rosemount facing mold after water damage, where a franchise with 20 years of mold jobs and contracts with 50+ insurance carriers handles mitigation through reconstruction.
Best for
- Homeowners in Lakeville, Burnsville, Rosemount, or Farmington who need mold remediation tied to water damage and want one company from tearout through rebuild.
- Insurance-claim situations where direct carrier billing and documented job files matter. This franchise holds contracts with 50+ carriers.
- Commercial properties like warehouses or office buildings that need fast-response water and mold mitigation with a crew large enough to handle multi-room jobs.
- Situations where mold grew from a plumbing failure or sump pump issue and the homeowner needs same-day or next-day response.
About this company
SERVPRO of Burnsville/Lakeville is a restoration franchise based in Lakeville, MN, covering the south metro Minneapolis corridor from Burnsville and Rosemount down through Northfield and Hastings. Owned by Samuel and Kayla Benfante, this franchise has operated for over 20 years and holds a Minnesota general contractor license (BC801524). Mold remediation is one of several service lines alongside water damage, fire restoration, and construction.
For mold work, they recommend hiring an independent industrial hygienist for pre-testing and scope of work before remediation begins, which is an unusual and honest disclosure for a company that also offers its own testing. Their mold process uses containment, air scrubbers, HEPA vacuums, and antimicrobial treatments. They remove mold-damaged porous materials like drywall and carpet, then handle reconstruction in-house. They also note that customers can skip the independent hygienist to reduce costs, in which case the team treats and removes suspected mold without pre/post testing.
The franchise holds contracts with over 50 insurance carriers and undergoes internal audits from SERVPRO Corporate on every job. All franchise employees pass background checks. The Benfantes run a sizable crew: reviewers regularly name 10+ different technicians, suggesting this is not a skeleton operation.
Their Google rating stands at 4.8 stars across 99 reviews. Only one negative review appears in the recent window, making this a notably strong rating for a restoration franchise handling high-stress emergency work.
Services
Service area
SERVPRO of Burnsville/Lakeville is headquartered in Lakeville, MN. They serve Burnsville, Lakeville, Farmington, Rosemount, Hastings, Northfield, and over a dozen smaller communities in Dakota and Rice Counties including Coates, Vermillion, Empire, Castle Rock, and Greenvale. Reviews confirm active work in Burnsville, Lakeville, Farmington, and Rosemount. The Northfield and Hastings coverage extends the service area roughly 30 miles south of the Lakeville base.
Review consensus
Logan Loebrick is the most-mentioned employee across all reviews, praised in over 20 separate reviews for explaining each step of the process, calling ahead, and maintaining a calm presence during stressful situations. Reese Eisenbart draws similar praise for finding root causes quickly (Charles S credits Reese with identifying a leak source others missed), walking homeowners through the science of drying, and not pushing sales (Matt Grimm specifically noted Reese did not push any sales). Austin runs production and earns praise for daily communication and hands-on cleanup work. Matt, the production manager, handles initial assessments and stays accessible after the job (Charles S describes Matt walking him through an A/C fix over the phone weeks later). Phil Bruer coordinates reconstruction projects and drew glowing reviews from David Fisher and Mary Owens for oversight and follow-through. Don, Dave, Miguel, and Ayden round out the field crew and appear in dozens of reviews as a consistent, courteous team.
1 found across 99 total reviews at 4.8★. Jake Porter (1 star, November 2025) describes coming home from his honeymoon to a flooded basement from a sump pump failure. Four days into drying, the manager verbally estimated $5,000-$6,000. The final bill came in at $9,655, close to his $10,000 insurance cap. He felt the price increased after the company learned his policy limit. Equipment was added with no cost explanation, and fans and dehumidifiers stayed longer than he felt necessary despite stable moisture readings, generating overtime and equipment fees. With nearly all the insurance money consumed by mitigation, nothing remained for reconstruction. The reconstruction team could not schedule a consultation for 10 days after drying finished. The owner responded within two days but offered only a general invitation to discuss concerns, without addressing the specific billing discrepancy (1 found across 99 total reviews at 4.8 stars).
The owner responds to 100% of reviews, but the single negative response follows a template pattern: acknowledging the concern and inviting the reviewer to call, without engaging with the specific billing and communication complaints. By contrast, the overwhelmingly positive reviews show a consistent pattern of naming multiple crew members by first and last name, which suggests genuine engagement rather than coached reviews. Several reviews mention the same crew members working together on different jobs months apart, indicating low turnover in the field team.
Logan Loebrick (technician/lead — praised across 20+ reviews for clear step-by-step communication, reliability, and calm demeanor). Reese / Reece Eisenbart (technician/lead — praised for diagnosing root causes, explaining the science, and no-pressure approach). Austin (production lead — praised for daily communication and efficient cleanup). Matt (production manager — praised for rapid response to initial calls and accessibility after job completion). Phil Bruer (project manager, reconstruction — praised by David Fisher and Mary Owens for oversight and going above expectations). Don / Donovan Winkelman (technician — praised for after-hours responsiveness). Dave / David (technician — praised for diligent drying work). Miguel Villalobos (technician — praised alongside team in multiple reviews). Ayden / Aiden (technician — praised for hard work and courtesy). Oriana (technician — praised for friendliness and efficiency). Sam Benfante (franchise owner — praised by Aaron Lissarrague, Jason Gallus, Kevin Bondy for personal involvement). Kelly (office/admin — praised for answering questions). Becky (contents team — praised by Shannon Klocke for moving belongings carefully). Brandon (crew lead — praised by Andy Ogdahl for accommodation). Gerardo, Cesar (restoration team — praised by Debbie Meyer for rebuild quality). Christine, Jamie Chapman, Nick, Elijah (technicians — each named positively in individual reviews).
This SERVPRO franchise has an unusually strong record for a restoration company: 4.8 stars with 99 reviews and only one negative in the recent window. The field crew is deep, experienced, and consistently praised by name. The one serious concern is cost transparency. Get a written estimate with line-item equipment charges before work starts. Ask for daily updates if drying extends beyond the initial timeline. If your job involves insurance, confirm in writing how the company will communicate if costs approach your policy limit.
Keep in mind
- SERVPRO of Burnsville/Lakeville does both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Their own website recommends hiring an independent industrial hygienist first, which is worth following.
- One reviewer reported a verbal estimate of $5,000-$6,000 that became a $9,655 invoice, near the homeowner's $10,000 insurance cap. Get written estimates with line-item breakdowns before work starts, and ask for daily cost updates if equipment stays on-site.
- This is a national franchise. The local owners and crew earn strong reviews, but franchise operations can have turnover in field staff. Confirm who will be on your specific job.
- The service area spans from Burnsville south to Northfield and east to Hastings. That covers a large geographic footprint. Confirm response times for locations outside the Lakeville-Burnsville core.