Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Eden Prairie and southwest metro homeowners who need mold remediation after a water emergency, especially when the plumbing source of the moisture still needs fixing.
Best for
- Eden Prairie and southwest metro homeowners dealing with mold growth after a basement flood, burst pipe, or sewer backup where both the plumbing and the mold need one contractor.
- Property owners who need same-day or after-hours emergency response for water damage that risks mold development in Minnesota's humid basement conditions.
- Commercial property managers who need a single vendor for plumbing, water restoration, and mold work with direct insurance billing.
- Homeowners who want a large national company with local technicians rather than a small independent operation.
About this company
Roto-Rooter Plumbing & Water Cleanup in Eden Prairie is a franchise location of the national Roto-Rooter chain, headquartered at 6440 Flying Cloud Dr. Their primary identity is as a plumbing and water damage restoration company. Mold remediation is one service within a much larger operation that covers drain cleaning, sewer line work, water heater repair, emergency plumbing, water extraction, and structural drying. They serve both residential and commercial properties across the Minneapolis metro.
What stands out is the ability to handle the full chain from plumbing repair through water cleanup through mold remediation under one company. Most mold remediation companies have to wait for a separate plumber to fix the moisture source before they can start. Roto-Rooter's plumbers fix the pipe, their restoration crew extracts the water, and their IICRC-trained technicians handle the mold work. The website references HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments for mold jobs. Their mold technicians hold AMRT credentials.
The company has been operating under the Roto-Rooter name since 1935 nationally. This Eden Prairie location holds Master Plumber License PM058657 and MN Plumbing Bond PC644621. They run 24/7 operations year-round, including holidays, and multiple reviewers confirm technicians arriving within an hour of calling.
A 4.9-star rating across 1,751 Google reviews is genuinely exceptional volume for a local service provider. That many reviews with that rating indicates consistent execution across thousands of individual service calls, not just a handful of happy customers.
Services
Service area
Based in Eden Prairie, MN at 6440 Flying Cloud Dr #111. Claims service across 11 counties: Hennepin, Carver, Dakota, Washington, Chisago, Pine, Ramsey, Scott, Anoka, Kanabec, and Isanti. The website names specific cities including Minnetonka, Hopkins, Chanhassen, Chaska, Jordan, Belle Plaine, New Prague, and Norwood Young America. That coverage stretches from the southwest suburbs well into rural Minnesota, which is an unusually broad footprint. Confirm response time for locations outside the core Hennepin County area.
Review consensus
Brad (also called Bradley) is the most frequently named technician, appearing in at least 10 positive reviews. Customers describe him as fast, clean, friendly, and willing to spend extended time on tough jobs (one reviewer noted nearly 2 hours on a single toilet clog). Jamison (also spelled Jameson) draws similar praise for prompt arrivals, clear explanations, and holiday availability. Lee is mentioned multiple times for quick diagnoses and courtesy. David/Dave gets praise for thoroughness on multi-hour jobs. Reviewers consistently highlight same-day service, fast response times (frequently under an hour), and the complimentary camera inspection that comes with drain work. Multiple customers note that technicians explain the problem and options before starting.
2 found across 1751 total reviews at 4.9★. 2 one-star reviews found across 1,751 total reviews at 4.9 stars. Rick Kurschner called the pricing "ridiculous" despite liking the tech. Amelia Cigelske paid $450 for a basement drain fix that failed again 6 months later, just after the warranty expired. Amelia is a 6-review account, lending some credibility to her complaint. Neither one-star review names specific staff. The remaining 11 negatives (2-3 star range) reinforce the pricing theme: $495 to snake a drain (Dillon Bode, a Local Guide with 36 reviews, noted a local plumber quoted $140 for the same job), $550 for a toilet installation when the customer supplied the parts (John Murray), and $810 for sewer line clearing (Steve Clark). Barbara Nevin, a Local Guide, added that no coupon was offered and a manager never returned her call. Leah Swenson reported the website claims leak detection services that staff confirmed they do not provide.
The pricing complaints follow a franchise pricing model pattern. Roto-Rooter sets its rates nationally and charges a premium for 24/7 availability, brand recognition, and equipped trucks. Reviewers who praise the technicians and the speed of service still object to the cost, which suggests the field staff deliver strong work but the corporate pricing structure sits well above local market rates. The owner response pattern reinforces this: every negative gets the same template response from Pat Swanson (Customer Satisfaction Manager), directing customers to email rather than addressing the pricing concern directly. This is a corporate reputation management playbook, not a local owner personally engaging with feedback.
Brad/Bradley (technician — positive across 10+ reviews, praised for speed, cleanliness, friendliness, and persistence on difficult jobs). Jamison/Jameson (technician — positive across 6+ reviews, praised for prompt arrivals, clear explanations, and holiday availability). Lee (technician — positive, praised for quick diagnoses and courtesy). David/Dave (technician — positive, praised for thoroughness on extended jobs). Brian (technician — positive, praised for knowledge and experience; one 3-star review from Christian Ramirez Martinez gave Brian 5 stars personally but 3 stars for price). Andrew (technician — positive, praised for prompt and clean service). Susanne (technician — positive, praised for knowledge alongside Bradley). George (technician — positive, praised for knowledge and quick fixes). Henry (dispatch — positive, praised for friendliness). Robert (sales — mixed, one 4-star reviewer felt pressure to purchase a $7,500 main line replacement). Joe (technician — positive, mentioned alongside Jamison). Nate (technician — positive, mentioned alongside Jamison). Jess #4291 (technician — positive). Pat Swanson (Customer Satisfaction Manager — responds to negative reviews via template).
The technicians at this location deliver consistently strong work, and the sheer volume of 1,751 reviews at 4.9 stars speaks for itself. Ask for Brad or Jamison by name. But get a written estimate before any work starts and compare it with a local plumber's quote. If your job is not an emergency and does not involve an active plumbing issue feeding the mold, you may pay less with a dedicated mold remediation company.
Keep in mind
- Pricing runs high. Ten of 13 recent negative reviews cite cost as the primary complaint. Drain snaking ranges from $400 to $810 in reviewer accounts, and a shower head replacement was quoted at over $400. Get a written estimate before work begins and compare with at least one local plumber.
- This is a plumbing and restoration franchise, not a mold-focused firm. Mold remediation is a small fraction of their total work. If you have a standalone mold problem without an active plumbing issue, a dedicated mold remediation company may bring more specialized experience.
- Their claimed service area spans 11 counties from Carver to Pine County. That is an enormous geographic footprint. Confirm response time for your specific location, especially if you are outside Hennepin County.
- Owner responses to negative reviews follow a template pattern. Every response directs the customer to email Pat Swanson with their address and a copy of the review. None of the responses engage with the specific pricing complaints. This suggests a reputation management process rather than direct problem resolution.
- One reviewer reported the website advertised leak detection services that the company does not actually offer at this location. Confirm specific service availability before scheduling.