Provider profile
SERVPRO of Coon Rapids/Central Anoka County
Provider snapshot
What this listing says
Anoka County homeowners dealing with water damage or mold who want a family-owned SERVPRO franchise with a 19,000-square-foot facility and four Twin Cities locations for fast response.
Best for
- Coon Rapids, Andover, and Ham Lake homeowners who need same-day water extraction or mold remediation from a franchise with deep local roots.
- Homeowners who want one company handling everything from emergency mitigation through final reconstruction, avoiding handoffs between contractors.
- Commercial property managers in the Twin Cities who need a restoration company with multi-location coverage and 24/7 availability.
- Insurance-claim situations where you want a team with over 20 years of experience working with carriers and documented IICRC training.
About this company
SERVPRO of Coon Rapids/Central Anoka County is a family-owned franchise based in Coon Rapids, Minnesota, serving Anoka County and the broader Twin Cities. Owner Scott Clemente runs this location along with three sister SERVPRO franchises in Minnetonka, Chaska/Chanhassen, and Shakopee/Savage/Prior Lake. They operate out of a 19,000-square-foot facility and claim over 100 years of combined team experience.
Their primary work is water damage restoration, but they handle the full spectrum: fire, smoke, mold remediation, storm damage, biohazard cleanup, sewage, and reconstruction. They hold a general contractor license, which means they can take a job from emergency mitigation through final rebuild without subcontracting. Their website states IICRC training for all technicians. They also serve commercial properties and manage packout/contents restoration.
The franchise has operated in this area for over 20 years and claims a net promoter score above 98% over the past three years. Their four-location footprint across the Twin Cities gives them unusual resource depth for a SERVPRO franchise — they claim to restore over 1,000 homes per year across all locations.
At 4.9 stars across 82 Google reviews with zero negative reviews in the last 18 months, this is an exceptionally clean review record. That rating with this volume is rare for a restoration company, where stressful situations and insurance disputes typically generate at least a few complaints.
Services
Service area
Headquartered in Coon Rapids, Minnesota. Directly serves Coon Rapids, Andover, and Ham Lake in Anoka County. Through three sister SERVPRO locations, the franchise group covers Minnetonka, Chaska, Chanhassen, Shakopee, Savage, Prior Lake, and the broader Minneapolis-St. Paul metro. Ask about response times for addresses outside central Anoka County.
Review consensus
The most consistent theme is speed of response. Multiple reviewers describe calling in an emergency and having a crew on-site within one to two hours, including on weekends and overnight. Curtis appears in more reviews than any other crew member, often paired with Antonio/Tony and Allen, and reviewers consistently describe him as communicative and organized. Tucker Towner gets similar praise for walking homeowners through the process and explaining options. Colton, Doc, and Wazzy form another frequently named crew that reviewers praise for basement flood cleanup. Laina Kaskinen in the office gets called out for insurance claim assistance and fast scheduling. Nearly every review mentions the crew explaining what they were doing and why — communication is clearly a company-wide strength, not limited to one individual.
0 found across 82 total reviews at 4.9★. No negative reviews found in the last 18 months. (0 found across 82 total reviews at 4.9★)
The review pattern reveals a company that names and empowers its field crews. Reviewers consistently name two to four crew members per job, and the same names recur across months and years (Curtis, Jose, Carlos, Tucker, Colton). This suggests low staff turnover for a restoration company, which typically has high churn. The lack of any negative reviews in 18 months across 82 total is notable — it could reflect genuinely strong service, or it could mean unhappy customers are being resolved before they post. Either way, the signal is positive.
Curtis (field crew lead — praised repeatedly), Antonio/Tony (field tech — praised repeatedly), Tucker Towner (project manager — praised for communication), Colton (field crew lead — praised), Doc (field tech — praised), Wazzy (field tech — praised), Jose (field tech — praised repeatedly), RJ (field tech — praised), Carlos Gorillas (field tech — praised), Allen (field tech — praised), Owen (field tech — praised), Kimon (field tech — praised), John (field tech — praised), Gabe (field tech — praised), Hector (field tech — praised), Laina Kaskinen (office/insurance coordinator — praised), Tom Erickson (field tech — praised), Mike (field tech — praised).
This SERVPRO location has an unusually strong review record for a restoration company. Ask for Curtis or Tucker by name if your job involves water damage — they appear most often and get the most detailed praise. If your primary need is mold, ask specifically about their mold remediation process and crew assignments, since most reviews describe water and fire jobs.
Keep in mind
- This is a SERVPRO franchise, which means standardized processes and national branding. That brings consistency but also means pricing, dispute resolution, and policies follow corporate frameworks rather than local owner discretion alone.
- The four-location structure means your job might draw crews from different SERVPRO locations across the Twin Cities. Ask upfront which location's team will handle your project.
- Mold remediation is listed as a service, but the website focuses heavily on water and fire restoration. If your primary need is mold, confirm they have dedicated mold crews rather than water-damage techs handling mold on the side.
- Their service area spans multiple counties through the sister locations. Confirm response time for your specific address, especially if you are outside Anoka County.