Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Brooklyn Park homeowners dealing with water damage that needs both plumbing repair and mold remediation handled by a single national franchise with 24/7 same-day dispatch.
Best for
- Brooklyn Park and northwest metro homeowners who need water damage and mold remediation from one company, avoiding the delay of coordinating separate plumbing and restoration contractors.
- Homeowners dealing with after-hours emergencies — frozen pipe bursts, sewer backups, basement flooding — where 24/7 dispatch and same-day arrival matter more than cost comparison.
- Buyers who want insurance claim documentation handled for them, including photos, drying logs, and direct insurer communication.
- Commercial properties needing scalable restoration with grease trap service, backflow prevention, and emergency response.
About this company
Roto-Rooter in Brooklyn Park is the local franchise of the national plumbing and water cleanup chain, operating from 7111 W Broadway Ave. Their primary business is plumbing and drain cleaning, but they run a parallel water damage restoration and mold remediation division staffed by IICRC-trained technicians. That structure means one call covers the plumbing failure, the water extraction, the drying, and the mold work — no waiting for a separate contractor to finish before restoration begins.
The mold remediation side uses HEPA filtration, air scrubbers, dehumidification equipment, and antimicrobial treatments. Their technicians hold AMRT credentials for microbial remediation. They also coordinate directly with insurance companies, handling documentation, photos, and drying logs. The plumbing side runs video camera inspections, high-pressure water jetting, and carries parts for same-visit repairs.
Roto-Rooter has operated nationally since 1935. This Brooklyn Park location holds Master Plumber License PM058657 and MN Plumbing Bond PC644621. They claim service across 11 Minnesota counties, from Hennepin and Anoka through Chisago, Pine, and Kanabec — a spread that reaches well beyond the metro into semi-rural areas.
At 4.8 stars across 1,732 Google reviews, this location runs well above average for a franchise operation at this volume. That rating is notable because the most consistent complaint — pricing — tends to pull franchise ratings down harder than it does for independents.
Services
Service area
Headquartered in Brooklyn Park, Minnesota at 7111 W Broadway Ave. Claims coverage across 11 counties: Hennepin, Anoka, Ramsey, Dakota, Washington, Scott, Carver, Isanti, Chisago, Pine, and Kanabec. The service area list includes over 130 cities from the core metro (Minneapolis, St. Paul, Bloomington, Eden Prairie) out to semi-rural communities like Ogilvie, Dalbo, and Sturgeon Lake — a range exceeding 100 miles that warrants confirming actual response time for locations far from the metro.
Review consensus
Fast dispatch dominates the praise. Multiple reviewers report same-day or next-day service, including evening and holiday-weekend calls. Tim draws the most mentions — praised by Jesse Anarde for saving a $20,000 pipe replacement by investigating and finding the real problem (eggs in a disposal), by Cecilia Oberg as a repeat customer for sewer main line work, and by Mary Sticha alongside Curtis. Gabe gets called out by Molly H. for recommending water leak detectors and by Kristin Celms for responding within an hour. Kurtis earns praise from Zachary Melear (third-time customer) and Jeremy Korpi for getting drains back to normal. Riley is noted by Rollin Briones for clear pre-work explanations and by Kelly Gangloff for going above expectations. Ramiz draws praise from Jason Turner and Dar Numan for polite, clear cost explanations. Clint is mentioned by Daniel Hunt and Derek Ronning for fast, personable work. Reviewers consistently note that technicians explain the problem and options before starting.
1 found across 1732 total reviews at 4.8★. Only 1 one-star review exists in the recent window. Lenny Ouradnik described a drain clearing that escalated to a $4,000 upsell for a cleanout with a chain device, calling it a scam. The owner response from Pat Swanson directed him to email but did not address the specific complaint about the quote amount or the recommended procedure.
Pricing is the single thread running through every negative and several 4-star reviews. Seven of eight recent negatives specifically mention cost — not quality. Reviewers consistently say the work was good or the tech was great, then dock stars for the bill. This is a franchise pricing model: flat-rate quotes with no itemization, no phone estimates, and a premium built in for same-day availability. The owner responses reinforce this — all eight use the same template directing the reviewer to email Pat Swanson, Customer Satisfaction Manager. None of the responses address whether a specific charge was justified or offer a pricing adjustment. This is centralized reputation management, not local accountability.
Tim (technician — positive, multiple mentions for honest diagnoses and saving customers money). Gabe (technician — positive, praised for fast response, proactive recommendations). Kurtis/Curtis (technician — positive, praised by repeat customers for drain work). Riley (technician — positive, praised for attention to detail and clear explanations; also mentioned positively in Rachel Murch's 3-star review for good work despite pricing concern). Ramiz (technician — positive, praised for polite manner and clear cost breakdowns). Clint (technician — positive, praised for promptness and friendliness). Andrew (technician — positive, praised for sewer and drainage work). Brian (technician — positive, praised for early arrivals and knowledge). Ty (technician — positive, 4-star mention for effort on a difficult blockage). Will (technician — positive, praised for respecting the home). Pat Swanson (Customer Satisfaction Manager — neutral, named only in template owner responses).
Roto-Rooter Brooklyn Park delivers fast, competent plumbing and water damage work with technicians who explain what they are doing. Ask for Tim, Gabe, or Riley if you can. Get an itemized quote in writing before any work starts, and compare it against at least one local plumber if your situation is not an emergency — reviewers consistently report paying 2-3x local rates for the same service.
Keep in mind
- Pricing runs high. Multiple reviewers report paying $400-$536 for a single drain cleaning, and one Local Guide with 12 reviews confirmed costs at 2-3x what a local plumber quoted for the same job. You pay a premium for brand-name same-day availability.
- Quotes come as flat amounts with no line-item breakdown. Rachel M. noted she received no separation of parts and labor, just a single number. Ask for an itemized estimate before agreeing to work.
- The technician who arrives may not be a plumber. Barbara S. noted her visit was handled by a technician, not a plumber. Confirm who is doing the work and what credentials they hold.
- Owner responses to complaints follow a template. All eight recent negative reviews received the same Pat Swanson email redirect — no personalized engagement with the specific pricing concern. That pattern suggests centralized reputation management rather than local problem-solving.
- Service area claims span 11 counties across central Minnesota. Confirm actual response time for locations far from Brooklyn Park before booking.