Provider profile
Dry Air Restoration Inc.
Provider snapshot
What this listing says
Brooklyn Park and Twin Cities metro homeowners dealing with basement flooding or water damage who want same-day emergency response and a team that handles the insurance process directly.
Best for
- Brooklyn Park, Minneapolis, and Twin Cities metro homeowners who need emergency water extraction and drying after a basement flood or pipe burst.
- Homeowners who want their restoration company to handle insurance claims and adjuster communication — multiple reviewers highlight this as a major benefit.
- First-time homeowners dealing with water damage who need a crew willing to walk them through the process and explain each step.
- Properties needing both water damage mitigation and subsequent rebuild under one contractor — several reviewers confirm Dry Air handled both phases.
- Sewage backup situations where biohazard cleanup and speed are critical — reviewers specifically praise the crew's handling of sewage emergencies.
About this company
Dry Air Restoration is a restoration company based in Brooklyn Park, Minnesota, serving the Twin Cities metro and beyond. Owner Tishan Abrams — known as TJ in reviews — runs a 24/7 emergency operation that covers water damage, mold remediation, fire and smoke damage, and sewage cleanup. They do both mold testing and mold remediation, which creates a conflict of interest worth understanding before you hire them.
What stands out is the speed. Reviewers consistently report same-day response, often within a few hours of calling. Multiple reviews describe the crew arriving during evenings, weekends, or holidays. The company also handles insurance coordination directly, which several reviewers say removed significant stress from the process. They mention IICRC on their FAQ page. One reviewer noted they were able to rent drying equipment directly from the company, which is unusual for a restoration outfit.
TJ has built a visible team. Elizabeth, Eddy, Blake, Nick, Jack, Marvin, and Bryce all appear by name in positive reviews. The company has also deployed crews to Florida and Wisconsin for hurricane and flood response, suggesting they scale up for large events. The LinkedIn profile links to Tishan Abrams personally.
5.0 stars across 117 Google reviews is a near-perfect record and exceptionally rare at this volume. Almost every review mentions rapid response and clear communication. The two recent one-star reviews are the only negatives visible in the last 18 months.
Services
Service area
Headquartered in Brooklyn Park, Minnesota (8401 73rd Ave N, Suite 86). Lists 70+ cities across the Twin Cities metro including Minneapolis, St. Paul, Maple Grove, Plymouth, Blaine, Eagan, Burnsville, and Eden Prairie, plus more distant cities like Rochester, Mankato, St. Cloud, and Cambridge. Reviews confirm work in Wisconsin (Pewaukee, Milwaukee) and Florida for hurricane response. The claimed Minnesota service area is very broad for a single-location company — confirm response times for locations outside the core Twin Cities metro.
Review consensus
TJ (Tishan Abrams, owner) is mentioned by name in the majority of positive reviews. Reviewers describe him as responsive, honest, communicative, and personally involved in projects. Elizabeth appears in multiple reviews for her responsiveness, ability to answer questions, and willingness to stay late to finish work. Eddy earns praise for reconstruction quality and mitigation work, often paired with other crew members. Blake and Nick are highlighted for their work on both Minnesota and Florida flood projects. Jack gets praise for speed and quality. Multiple reviewers describe same-day or same-evening arrival. Insurance handling is a consistent theme — several reviewers say TJ took over the insurance process entirely. At least two reviewers mention the crew working past closing time to finish a job on the first day.
2 found across 117 total reviews at 5.0★. Two complaints surface in the recent window. Lindsay Hewitt left a one-star review saying only that she would not use the company again. The owner responded with a detailed breakdown of a $5,000 job involving 45 air movers, 3 industrial dehumidifiers, and 2,000 square feet of flooring demolition, claiming industry rates would have been $10,000 to $18,000. The second reviewer, Bruce, alleged that tools went missing during a job, that a crew member named TJ texted his wife's personal number at night, and that a verbal estimate was changed after work began. The owner responded that they had no record of this customer, suggesting the review may have been left on the wrong business profile. Bruce is a single-review account.
This is an owner-driven operation where TJ's personal involvement shows up in review after review. The pattern suggests that when TJ is directly managing the project, the experience is consistently strong. The two negatives both raise issues that are harder to verify — one is a pricing dispute where the owner's detailed response reframes the cost, and the other involves allegations the owner says do not match their records. The company's willingness to travel to disaster zones (Florida hurricanes, Wisconsin flooding) and scale crew size suggests operational flexibility, but also raises the question of whether local response times suffer during peak disaster seasons elsewhere.
TJ / Tishan Abrams (owner — overwhelmingly positive across dozens of reviews for responsiveness, honesty, communication, and personal involvement). Elizabeth / Elizebeth (crew lead/coordinator — positive in multiple reviews for answering questions, staying late, and managing stressful situations). Eddy / Eddie (technician/reconstruction — positive in multiple reviews for mitigation and rebuild quality). Blake (technician — positive for work in both Minnesota and Florida). Nick (technician — positive for quality work on flood projects). Jack (technician — positive for speed and efficiency). Marvin (reconstruction — positive, paired with Eddy on a lower-level rebuild). Bryce (technician — positive, mentioned in a large flood job). TJ is also named in Bruce's one-star review for allegedly texting the reviewer's wife.
With 117 reviews at a perfect 5.0 stars, Dry Air has an exceptionally strong track record. Ask for TJ by name and request a written estimate before any work begins. Because they do both testing and remediation, hire an independent mold tester if mold work is involved. The two negatives are isolated and contested by the owner, but the pricing and communication concerns they raise are worth guarding against with documentation upfront.
Keep in mind
- Dry Air does both mold testing and mold remediation. That is a conflict of interest — the same company finding mold has a financial incentive to sell you remediation. Consider hiring an independent mold tester for clearance testing after any remediation work.
- One recent reviewer described receiving a verbal estimate that changed later, with no written estimate provided. Ask for a written, itemized estimate before work begins.
- The owner's response to a pricing complaint detailed a $5,000 charge for water extraction and drying, noting that full industry rates would be $10,000 to $18,000. Whether that framing is accurate or not, get competing quotes for any job over a few thousand dollars.
- The service area listed on the website spans 70+ cities across Minnesota, from Mankato to Rochester to St. Cloud. That is an enormous geography. Confirm response time and crew availability for your specific location before committing.
- One reviewer alleged that a crew member obtained and used a spouse's personal phone number for after-hours texting. The owner responded that they had no record of this customer. Regardless, clarify who will be communicating with you and through what channels.