Provider profile
SERVPRO of Bloomington/Richfield
Provider snapshot
What this listing says
Bloomington and Richfield homeowners dealing with mold after water damage who want a franchise operation with in-house reconstruction and insurance coordination under one roof.
Best for
- Bloomington and Richfield homeowners who discover mold after a basement flood or ice dam and need both water extraction and mold remediation from the same crew.
- Property owners who want a single company to handle mold removal and the reconstruction afterward, avoiding the hassle of hiring a separate contractor for drywall and flooring.
- Commercial property managers in the south Minneapolis suburbs who need 24/7 emergency response for mold discovered alongside water damage.
- Homeowners with contents affected by mold who need packout, off-site storage, and cleaning of belongings during remediation.
- Insurance-claim situations where you want a company that coordinates directly with your carrier throughout the project.
About this company
SERVPRO of Bloomington/Richfield is a franchise restoration company based at 7901 Xerxes Ave S in Bloomington, serving Bloomington, Richfield, and surrounding neighborhoods. Mold remediation is one piece of a broader operation that also covers water damage, fire damage, storm damage, construction, and specialty cleaning. Owner Trevor Rossum runs this location independently under the national SERVPRO brand.
For mold work, the company describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, antifungal and antimicrobial treatment, removal of damaged materials like drywall and carpet, cleaning of structural elements and HVAC systems, and reconstruction. They also run a contents packout and storage facility where belongings can be inventoried, cleaned, and held during remediation. The ability to handle reconstruction in-house means they can take a mold job from discovery through drywall replacement without subcontracting.
Rossum came to the restoration industry from healthcare software sales after discovering SERVPRO at a trade show. The fire damage page references over 13 years serving the Minneapolis area. The team holds IICRC certifications and the company carries biohazard and mold-specific credentials.
With 4.6 stars across 45 Google reviews, the rating is solid but the review volume is modest. Most reviews describe water damage jobs rather than mold-specific work, though several reviewers mention mold cleanup and mold prevention directly.
Services
Service area
Headquartered in Bloomington, Minnesota at 7901 Xerxes Ave S. The website lists Bloomington, Richfield, Normandale Lake District, and Penn-American District as service areas. The fire damage page references over 13 years serving the Minneapolis area. This is a tightly defined south-metro service territory.
Review consensus
Linda Ness is the standout name across this company's reviews. At least ten reviewers mention her by name, praising daily check-ins, clear explanations of the drying process, punctual arrivals, and a "can do" attitude. One reviewer from a senior living campus credits Linda with consistently handling a wide variety of emergencies. James appears in four separate reviews for scheduling flexibility and fast turnaround. More recent reviews name Isaac, Brian, Felipe, and Alexis for water cleanup and carpet removal jobs, suggesting the team has expanded. Across the board, reviewers highlight speed of response, clear communication during the drying process, and willingness to work around the homeowner's schedule.
2 found across 45 total reviews at 4.6★. Michael Boardman (October 2025) called for service and a technician visited his home, said he would pass the job to the fulfillment team, then never followed up. A month later, Boardman had heard nothing. Karen Carney (October 2025) praised the water removal and drying but described a reconstruction nightmare: upfront payment required before scheduling, a single-room job that took three months, mismatched carpet the company refused to source from the vendor Carney identified, poorly spliced baseboard that had to be redone at additional cost, and two conflicting final invoices. Carney did note her review was for the Minnetonka SERVPRO office, not the Bloomington/Richfield location.
The two negative reviews both arrived in October 2025 and both point to follow-through problems after initial contact or after the water-damage phase ends. The water and mold cleanup crews draw consistent praise, but the handoff to reconstruction or fulfillment is where things break down. Owner responses to both negatives are identical in tone and structure, offering no specifics, which fits a template reputation-management approach rather than case-by-case engagement.
Linda Ness (field supervisor/team lead — strongly positive, named in 10+ reviews for reliability, communication, and mold mitigation work). James (technician — positive, named in 4 reviews for scheduling flexibility and fast, cheerful service). Isaac (technician — positive, named in 2 recent reviews for water cleanup and carpet removal). Brian (technician — positive, named in 1 review for flood cleanup). Felipe (technician — positive, named in 1 review for flood cleanup). Alexis (technician — positive, named in 1 review for water cleanup). TJ DeCoteau (technician — positive, named in 1 review). Austin (team lead — positive, named in 1 review for fast, reliable work). Eric (technician — positive, named in 2 reviews for water damage work). Chad (technician — positive, named in 2 reviews for water damage work). Camille (unknown role — positive, named in 1 review). Cliff (technician — positive, named in 1 review). Sam (technician — positive, named in 1 review). Mike (technician — positive, named in 1 review for water cleanup).
Ask for Linda Ness if she is still on the team; her track record across a dozen reviews is unusually consistent for a franchise operation. Get everything about timeline, total cost, and reconstruction scope in writing before work starts, especially if your project will go beyond water extraction and mold cleanup into drywall or flooring replacement. The cleanup crews earn their rating, but the reconstruction side has drawn complaints about delays and cost surprises.
Keep in mind
- SERVPRO of Bloomington/Richfield does both mold testing and mold remediation. This is a conflict of interest: the same company that tells you how much mold you have also profits from removing it. Consider getting an independent mold assessment before committing to their remediation scope.
- One reviewer reported being ghosted after an initial visit, with no follow-up for a month. If you schedule a visit, confirm a timeline for next steps in writing before the technician leaves.
- A separate 1-star review (which the reviewer noted was for the Minnetonka SERVPRO office, not this Bloomington location) described a reconstruction job that took 3 months for one room, required upfront payment, and involved change-order disputes. Reconstruction quality may vary from the water and mold cleanup teams.
- Both owner responses to negative reviews follow the same template: thanking the reviewer and asking them to reach out. Neither response addresses the specific complaint, which suggests reputation management rather than public problem-solving.
- Most Google reviews describe water damage jobs. Mold-specific reviews exist but are fewer, so the 4.6-star rating reflects the company's water damage work more than its mold remediation track record.