Provider profile
SERVPRO of Blaine South and Hugo
Provider snapshot
What this listing says
Blaine and Hugo homeowners who need mold work handled alongside water damage restoration, with in-house construction to rebuild what gets torn out.
Best for
- Blaine and Hugo homeowners dealing with mold that followed a water damage event, where the same crew can handle extraction, remediation, and reconstruction.
- Property managers in multi-unit buildings who need a team comfortable working around occupied units—multiple reviews describe respectful crew behavior in shared spaces.
- Homeowners who want the mold remediation company to coordinate directly with their insurance company on claims paperwork.
- Buyers who want an owner-operator model where the franchise owner (a licensed builder) is personally involved in jobs.
About this company
SERVPRO of Blaine South and Hugo is a franchise restoration company based in Blaine, Minnesota, serving Blaine and Hugo. Mold remediation is one piece of a broader operation that covers water damage, fire damage, storm repair, and reconstruction. The distinguishing feature here is the owner’s background: John Reichle holds a Minnesota builder’s license with over 20 years of construction experience, which means the same company that tears out mold-damaged drywall can rebuild the wall afterward.
On the mold side, the website describes a standard SERVPRO remediation process: containment, air filtration using air scrubbers and HEPA vacuums, antimicrobial treatment, and removal of damaged porous materials like drywall and carpet. They also offer mold inspections and sampling. Nothing here is unusual for a SERVPRO franchise—these are corporate-standard methods and equipment. What stands out is the construction capability. Most mold remediators subcontract the rebuild. This franchise handles it in-house.
John K. and Kris M. Reichle own this franchise. The SERVPRO brand has operated since 1967, though this particular franchise’s start date is not specified on the website. Multiple reviews mention the owners being personally involved in jobs.
This franchise holds a perfect 5.0-star rating across 31 Google reviews. That is uncommon for any service business, though the review volume is modest. The reviews span from mid-2023 to mid-2026, showing consistent satisfaction over a three-year window.
Services
Service area
Headquartered in Blaine, Minnesota. Serves Blaine and Hugo, MN. The listed service area is narrow—just two cities in the northern Twin Cities metro.
Review consensus
Fast response time comes up repeatedly—Dianne Charles notes they sent people out the same day and checked the drying process daily. Holly Knutson highlights Brandon, John, Hunter, and Mitch as fast, knowledgeable, and responsive. Titi Omisakin names Brian, Josh, Dillon, and Phil for their communication throughout a flooding job. Laura Novatney praises James, Jerry, and Seb for explaining findings as they worked. Several reviewers mention the team keeping them informed throughout the process, not just showing up and working silently. Gabe Dertinger credits Brett Reichle for answering every question during a basement flood restoration.
0 found across 31 total reviews at 5.0★. No 1-star reviews exist in the last 18 months. Across all 31 reviews at 5.0★, there are no negative reviews of any rating to analyze.
The review base skews toward water damage and general restoration work. Only one review (Jodi, May 2026) specifically mentions mold, praising Trevor for honest advice about a mold situation. Buyers hiring for mold remediation specifically are working with less review evidence than those hiring for water damage.
James (water/carpet work — positive), Jerry (restoration work — positive), Seb (restoration work — positive), Trevor (mold assessment — positive), Brandon (restoration work — positive), John (owner, on-site work — positive), Hunter (restoration work — positive), Mitch (restoration work — positive), Brian (flood restoration — positive), Josh (flood restoration — positive), Dillon (flood restoration — positive), Phil (flood restoration — positive), Brett Reichle (customer communication — positive).
Every review is positive, and named staff appear across multiple jobs with consistent praise for communication and speed. The gap is mold-specific feedback—only one reviewer mentions mold directly. Ask for references from past mold remediation clients specifically, and get an independent test before agreeing to remediation work.
Keep in mind
- This company does both mold testing and mold remediation. That creates a conflict of interest—the same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent mold test before committing to remediation.
- SERVPRO is a national franchise. Corporate training and processes are standardized, which means consistency but also means the local team follows a set playbook rather than customizing methods to each situation.
- The service area covers only Blaine and Hugo. If your property is outside these two cities, confirm they will service your location before scheduling.
- With only 31 reviews, the 5.0-star rating is based on a small sample. One or two negative experiences could shift the picture meaningfully.