Provider profile
911 Restoration of Minneapolis
Provider snapshot
What this listing says
Minneapolis-area homeowners dealing with water damage or mold after a leak, pipe burst, or sewage backup who need same-day emergency response from a franchise crew led by Zach and Tony.
Best for
- Homeowners in Minneapolis, Blaine, Anoka County, or Hennepin County who need emergency water damage mitigation and drying.
- Residential mold removal after a water event, especially when reconstruction is also needed so a single company handles both.
- Commercial property managers dealing with water, fire, or mold damage who need fast turnaround to minimize downtime.
- Homeowners who want a crew that will give an honest assessment and tell you if no work is needed.
About this company
911 Restoration of Minneapolis is a franchise location based in Blaine, Minnesota, serving the Twin Cities metro. Their primary work is water damage mitigation and reconstruction, with mold removal as a secondary service line. They advertise 24/7 availability with a 45-minute response time, and multiple reviews confirm same-day or same-hour arrival.
The mold removal page on their website describes containment, HEPA filtration, and moisture source identification as part of their process. They handle the full cycle from water extraction through drying, mold removal, and structural rebuilding. One genuine differentiator: multiple reviewers describe situations where the crew assessed the damage and told the homeowner no paid work was needed. Ben Straus wrote that they gave an honest opinion even when it was not the most lucrative option for the business, and Phillip Brandvold reported a similar experience where the crew confirmed moisture had resolved on its own.
Jared owns this franchise. Joe Livingston runs reconstruction projects, and Zach leads the mitigation side with Tony as a consistent crew member. The team has been reviewed since at least late 2023, with steady positive review volume through 2026.
4.7 stars across 116 Google reviews with zero negative reviews in the last 18 months is a strong record. The volume and consistency suggest a small, stable crew delivering repeatable results rather than a large operation with variable quality.
Services
Service area
Headquartered in Blaine, Minnesota. Lists 11 service areas including Minneapolis, Bloomington, Coon Rapids, Eden Prairie, Elk River, Falcon Heights, Anoka, and Andover, spanning Hennepin County and Anoka County. The range covers a wide swath of the northern and western Twin Cities metro.
Review consensus
Zach draws the most frequent praise across the review set. Reviewers describe him as responsive, knowledgeable, and quick to arrive. Tony is almost always mentioned alongside Zach as part of the mitigation crew, with reviewers highlighting his empathy and friendliness. Joe and Joe Livingston handle reconstruction and earn praise for quality workmanship and patience through longer rebuild projects. Jared, the owner, is mentioned as approachable and involved. Multiple reviewers specifically call out the team's honesty, noting situations where they recommended against paid services when the damage did not warrant it. Speed is the dominant theme: reviewers consistently describe same-day arrival, fast setup of drying equipment, and daily check-ins during the drying period.
0 found across 116 total reviews at 4.7★. No 1-star reviews found in the last 18 months. The only sub-5-star reviews in the data are three 4-star reviews. Susie M gave 4 stars but still praised Zach, Tim, and Lionel. Stephen Hokonson gave 4 stars noting polite service and good workmanship. Britney Borchert gave 4 stars for a mold remediation job, describing the experience as mostly positive with a team-oriented approach.
The consistency of named staff across two years of reviews points to low turnover on a small crew. Zach and Tony appear together in the majority of mitigation reviews, and Joe handles most reconstruction projects. This is a franchise where you are likely to get the same people every time, which explains the consistency of the feedback. Two reviewers (Bealinda J and Bealinda Johnson) posted on the same day with similar content, which is likely the same person posting twice rather than two different customers.
Zach (mitigation lead — positive across 20+ reviews). Tony (mitigation crew — positive across 15+ reviews). Todd (mitigation crew — positive in several reviews). Joe / Joe Livingston (reconstruction project manager — positive in multiple reviews). Jared (owner — positive in several reviews). Jesse (mitigation crew — positive in 2 reviews). Lionel (crew member — positive in 2 reviews). Darius (crew member — positive in 2 reviews). Tim (crew member — positive in 1 review).
Ask for Zach on the mitigation side and Joe for reconstruction. The crew has a documented pattern of giving honest assessments and not overselling services. If your mold problem stems from water damage, this team can handle the full sequence from extraction through rebuild. Confirm upfront whether mold removal is included in the mitigation scope or quoted separately.
Keep in mind
- This is a franchise of the national 911 Restoration brand. Your experience depends on the local owner (Jared) and crew, not the national company. If you read reviews of other 911 Restoration locations, those reflect different teams.
- Their primary business is water damage restoration. Mold removal is a secondary service they offer, not their core specialization. If you have a mold-only problem with no water damage involved, ask how many standalone mold jobs they handle per month.
- The service area page lists 11 cities and two counties across the Twin Cities metro. They are headquartered in Blaine. Confirm response time and availability if your property is in the southern suburbs like Eden Prairie or Bloomington.
- The website uses generic franchise copy. Details about specific equipment, team credentials, or local experience come from reviews, not from their own site.