Provider profile
Metro Water Damage Restoration West Bloomfield
Provider snapshot
What this listing says
West Bloomfield Township homeowners dealing with water damage that has led to mold growth, since Metro handles both the water extraction and mold remediation under one roof with 24/7 availability.
Best for
- West Bloomfield Township homeowners who need water damage and mold handled by a single company without coordinating multiple contractors.
- Property owners dealing with burst pipes or flooding who need someone available around the clock.
- Commercial property managers in Oakland County needing fire or water damage restoration with fast response times.
- Homeowners who want a company that bundles mold assessment and removal into the same water damage project.
About this company
Metro Water Damage Restoration is a restoration company based at 4301 Orchard Lake Rd in West Bloomfield Township, Michigan. Their primary identity is water damage restoration, with mold remediation as one of several related services alongside fire damage restoration, flood remediation, and plumbing leak repair. They serve both residential and commercial properties.
Nothing about their equipment or methods stands out as unusual. The website describes air sampling tests and a survey-then-removal process for mold, but these are standard steps any restoration company would take. They do not name specific equipment brands, drying systems, or remediation techniques beyond generic descriptions. The website mentions dehumidification and sanitization as part of their water damage process.
The company claims over a decade of experience restoring homes and businesses in the Metro Detroit area. They describe themselves as locally owned and highlight 24/7 availability. No individual owner or founder is named on the website.
Google reviewers give them 4.8 stars across 43 reviews. That rating looks strong, but the review pool is thin on detail. The majority of 5-star reviews contain no text or only comment on how easy the website is to navigate, which raises questions about how many reviewers actually used the service versus simply visited the site.
Services
Service area
Based at 4301 Orchard Lake Rd in West Bloomfield Township, Michigan. The website lists service pages for multiple Michigan cities including Holly, MI and the broader Metro Detroit area. The identical page copy across locations and the range of zip codes listed suggest a broad service area claim that may exceed their actual crew coverage.
Review consensus
Reviewers who left text consistently mention affordability, fast turnaround, and easy communication. Porasha Foster called them affordable and accommodating with quick turnaround. Joyce Pruitt highlighted 24/7 availability, wide service range, and unbeatable prices. Jennie Harris, a Local Guide with 28 reviews, praised how easy they are to reach and noted prompt service. Brandy Webb, another Local Guide with 32 reviews, recommended them for detail-oriented work. Carol Hicks praised communication and results. Several reviewers specifically mentioned the website being easy to navigate, though that speaks more to web design than service quality.
2 found across 43 total reviews at 4.8★. 2 found across 43 total reviews at 4.8 stars. Both are 3-star reviews, not 1-star, and neither offers meaningful detail. Jay Jones wrote only "I think people already knew" with no context about what service was performed or what went wrong. Dennis Patrick left a 3-star rating with no text at all. The owner responded to both with nearly identical template language thanking them for feedback and inviting them to reach out. Neither response engages with a specific issue, because neither review raised one.
The review profile has an unusual shape. A large share of 5-star reviews come from accounts with zero or one prior review and contain no text. Several text reviews specifically praise the website rather than any completed restoration work. This pattern is consistent with a company that may be soliciting reviews from people who visited the site but did not necessarily hire them. The owner responds to negatives with identical template language, which suggests reputation management rather than genuine engagement with complaints.
No individual employees are named in any reviews. All praise and complaints reference the company generically.
The 4.8-star rating looks solid on paper, but the review substance is thin. If you are considering Metro Water Damage Restoration, ask for references from recent mold remediation jobs specifically, since most reviewers either left no text or commented only on the website. Get an independent mold assessment before agreeing to their remediation scope, given the testing-and-fixing conflict of interest.
Keep in mind
- They do both mold testing (air sampling) and mold remediation, which is a conflict of interest. The same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent mold test before committing to their remediation work.
- Many of their Google reviews mention only the website being easy to navigate, not the actual restoration work. It is hard to gauge real-world service quality from these reviews alone.
- The website uses identical copy across multiple city pages (references to Holly, MI appear on the West Bloomfield page), suggesting a template-based web presence rather than a location-specific operation.
- No specific equipment, certifications, or named staff appear on the website. You will want to ask what tools and training their crews bring to your job.