Provider profile
PuroClean of Waterford Township
Provider snapshot
What this listing says
Waterford Township and West Bloomfield homeowners dealing with water damage that has led to mold growth, where a single company handling extraction through remediation and reconstruction simplifies the process.
Best for
- Homeowners in Waterford Township, West Bloomfield, Sylvan Lake, or Pontiac who need water damage handled quickly with mold remediation to follow.
- Insurance claim situations where you want the restoration company to coordinate directly with your adjuster and manage the paperwork.
- Properties that need the full cycle from water extraction through demolition, mold remediation, and reconstruction handled by one company.
- Commercial property managers in western Oakland County who need 24/7 emergency response for water or mold events.
About this company
PuroClean of Waterford Township is a franchise restoration company based on W Walton Blvd in Waterford Township, Michigan, serving the western Oakland County corridor from Pontiac to Novi. Their primary identity is water damage restoration, but they handle the full chain from water extraction through mold remediation, fire and smoke cleanup, biohazard work, and reconstruction.
On the mold side, their website describes containment setup, HEPA air filtration, HEPA vacuuming, antimicrobial treatments, structural demolition of affected materials, and odor removal. They do both mold testing and remediation, which creates a conflict of interest worth understanding before you hire them. They also offer reconstruction after remediation, meaning they can take a project from discovery through rebuild.
Ownership sits with Keegan Trudgen and Tim Lohse. Trudgen holds an IICRC Master Water Restorer designation, the highest certification level from the IICRC. Lohse brings over 20 years of technical service experience from industrial OEM work. David Max serves as managing partner, and Tom Tocco runs production with roughly 11 years in the restoration industry. The team includes a named senior project manager, AJ Cartwright, who holds IICRC certification in water restoration.
Google reviewers have given them a 4.7-star rating across 119 reviews with zero negatives in the last 18 months. That kind of sustained consistency across a high-volume franchise operation is uncommon.
Services
Service area
Headquartered in Waterford Township, Michigan at 4682 W Walton Blvd. Reviews and website evidence confirm active service in Waterford Township, West Bloomfield, Sylvan Lake, Keego Harbor, Pontiac, Commerce, Novi, Walled Lake, Orchard Lake, Union Lake, Wolverine Lake, Oakley Park, and Westacres. The website also references the broader Detroit-Warren-Dearborn metro area for mold services, though the review footprint clusters in western Oakland County.
Review consensus
Mark Casteels appears most often across reviews and draws consistent praise for communication, responsiveness to calls and texts, and managing projects from start to finish. Marcus earns recognition as a knowledgeable team lead who keeps homeowners informed and leaves work areas clean. AJ (Andrew Cartwright) gets credit for responsiveness and explaining the process clearly. Tom Tocco is praised for thorough inspections and estimates. Julian, Ivan, Alex, and Sean appear in multiple reviews as reliable field technicians. Several reviewers highlight the company's speed — arriving within hours of a call — and their willingness to work directly with insurance companies.
0 found across 119 total reviews at 4.7★. No negative reviews (1-3 star) appeared in the last 18 months across 119 total reviews at 4.7 stars. This is an unusually clean recent record for a company with this review volume.
The review pattern reflects a franchise with stable local leadership. Mark Casteels appears across reviews spanning years, suggesting consistent project management rather than rotating staff. Multiple reviewers mention being referred by their insurance company, which indicates PuroClean sits on insurance preferred vendor lists in this market. The absence of recent negatives, combined with steady 5-star volume, suggests the operation is running smoothly under its current team structure.
Mark Casteels (project manager — consistently praised for communication, responsiveness, and follow-through). Marcus (team lead/technician — praised for knowledge, cleanliness, and keeping homeowners informed). AJ/Andrew Cartwright (senior project manager — praised for responsiveness and process explanations). Tom/Tommy Tocco (production manager — praised for inspections and estimates). Julian (technician — praised for skill and communication). Ivan (technician — praised for hard work and knowledge). Alex/Alex Parker (technician — praised for checking on progress). Sean (technician — praised for professionalism and insurance coordination). David/Dave Anderson (managing partner/technician — praised for professionalism). Tim (owner — praised by name in reviews). Victoria (technician — praised for care). Chris (technician — praised for professionalism). Lorraine/Lauriane (contents team — praised for handling belongings). Devon, Tiffany, Carla (team members — praised for care and knowledge). Frank, Mike (team members — praised for exceeding expectations). Dorian, Jason (technicians — praised for professionalism).
This is a well-run franchise operation with deep bench strength and no recent complaints. Ask for Mark Casteels if your project needs a dedicated point of contact who will manage insurance coordination and keep you updated. Get an independent mold test before signing a remediation contract, since they do both testing and removal.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and then profits from removing it has a financial incentive to find more. Get an independent mold assessment before committing to their remediation scope.
- This is a PuroClean franchise, not an independent local shop. Franchise operations can have turnover in field crews even when management stays consistent. The named staff reviewers praise today may not be the crew that shows up for your job.
- Their website lists Detroit-Warren-Dearborn as a service area for mold work, which is a broad metro designation. The actual office is in Waterford Township, and reviews cluster in western Oakland County. Confirm travel fees or response time if your property is outside that core zone.
- Most of their review volume comes from water damage and fire restoration work. Mold-specific reviews are harder to find, so you have less peer feedback on their mold remediation quality specifically.