Provider profile
PuroClean of Bloomfield Hills
Provider snapshot
What this listing says
Bloomfield Hills and Troy homeowners dealing with basement flooding or water-to-mold situations who want a PuroClean franchise with a deep bench of named, reviewed field techs and same-day response.
Best for
- Bloomfield Hills, Troy, and Birmingham homeowners with basement flooding from burst pipes or sump pump failures
- Property managers needing a restoration contractor with fast documentation turnaround for insurance claims
- Homeowners who discover mold after a water loss and want one company to handle both testing and remediation (understand the conflict of interest before signing)
- Families needing late-night or weekend emergency response for water damage
About this company
PuroClean of Bloomfield Hills is a PuroClean franchise based in Troy, Michigan, co-owned by Joe Thomas and Anthony Ciotti. They serve Bloomfield Hills, Birmingham, Troy, Farmington Hills, Southfield, Royal Oak, and Pontiac. Their primary workload, based on reviews, is basement water damage from burst pipes, sump pump failures, and flooding.
Their website describes a specialty hardwood floor drying system that uses desiccant dehumidification and panel drying to minimize refinishing. They use thermal imaging and moisture meters for damage assessment, and their mold remediation process includes containment with negative air pressure and HEPA filtration. They also handle fire and smoke damage, biohazard cleanup, sewage cleanup, and reconstruction. They do both mold testing and mold remediation.
The franchise holds IICRC certification and EPA Lead Safe certification. The team runs deep: reviews name over a dozen individual field staff, which is unusual for a franchise location with 62 reviews. Property manager Sarah Davis describes working with them on multiple commercial mitigation projects.
A 4.9-star rating across 62 Google reviews with zero negatives in the last 18 months is striking. Nearly every review describes basement flooding, which lines up with Michigan's freeze-thaw and storm patterns. The volume is modest but the consistency is notable.
Services
Service area
Headquartered in Troy, Michigan at 2717 Industrial Row Drive. They serve Bloomfield Hills, Bloomfield Township, Birmingham, Troy, Farmington Hills, Southfield, Royal Oak, and Pontiac. Reviews confirm work in Bloomfield Hills and the surrounding Oakland County area.
Review consensus
Fast response time dominates the reviews. Multiple customers report same-day arrival, including late-night and holiday calls. Jake draws the most mentions across reviews, praised for speed, thoroughness, and clear explanations. Randy Jarvis gets consistent praise for professionalism. Mike Harvill is highlighted by property manager Sarah Davis for project coordination and documentation. Several reviewers note the team moved furniture, explained the insurance process, and returned for daily moisture checks. Katie Marsh specifically noted they accommodated her family's medical needs. Anthony Sellors praised their honesty in not upselling unnecessary services.
0 found across 62 total reviews at 4.9★. No negative reviews found in the last 18 months.
The review pattern shows a company that gets most of its work from basement water damage emergencies, which aligns with Michigan's climate. The large number of named staff in reviews (Jake, Randy, Mike, Tony, Gerald, Lawrence, Gil Hall, and others) suggests a stable team with low turnover. Property manager Sarah Davis has used them repeatedly for commercial projects, which indicates reliability for repeat commercial clients.
Jake (field technician — positive, most frequently named), Randy Jarvis (field technician — positive), Mike Harvill (project coordinator/manager — positive), Tony (field technician — positive), Gerald (field technician — positive), Lawrence (field technician — positive), Jesse (field technician — positive), Gil Hall (project manager — positive), Cortney (staff — positive), Drew (field technician — positive), Cheyanne (field technician — positive), Shiann (field technician — positive), Joe Scheer (field technician — positive), Jon (field technician — positive), Jacob (field technician — positive).
Ask for Jake or Randy for field work and Mike Harvill if you need project coordination or insurance documentation. With no negative reviews in the recent window, there are no red flags to watch for, but the small review count and franchise model mean you should confirm the current team is still in place. If you need mold work, get an independent test first given the conflict of interest.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. The company that finds the mold profits from removing it. Consider getting an independent mold test before signing a remediation contract.
- This is a PuroClean franchise. Franchise operations can change with ownership, staffing, and local management. The reviews reflect the current team under Joe Thomas and Anthony Ciotti.
- Almost all reviews describe water damage work. Only one review on their website mentions mold specifically. If your job is mold-only, ask about their mold remediation volume and crew experience.
- 62 reviews is a small sample for a restoration company. The 4.9 rating is encouraging but harder to evaluate without any negative reviews to reveal operational patterns.
- Their address is in Troy, not Bloomfield Hills. Confirm response times to the edges of their stated service area, especially Pontiac and Southfield.