Provider profile
Metro Water Damage Restoration Sterling Heights
Provider snapshot
What this listing says
Sterling Heights homeowners dealing with water damage that has led to mold growth, where having one company handle both cleanup and remediation under 24/7 emergency response matters.
Best for
- Sterling Heights residents who need water damage and mold remediation handled by a single company with round-the-clock availability.
- Homeowners with flooded basements who need fast response — multiple reviewers specifically mention quick arrival times.
- Property owners dealing with water damage from burst pipes during Michigan winters who want one team to handle extraction, drying, and any resulting mold.
About this company
Metro Water Damage Restoration is a water damage restoration company based at 33300 Dequindre Rd in Sterling Heights, Michigan. Their primary identity is water damage work — burst pipes, flooding, storm damage — with mold remediation as a secondary service. They also handle fire damage restoration and plumbing leak repair. They serve both residential and commercial properties.
Their website describes a process for mold work that starts with a visual survey and air sampling tests to assess severity, followed by removal. They mention dehumidification as part of their water damage workflow. Nothing on the site points to unusual equipment or methods — the described approach is standard for a restoration company that includes mold services.
The company claims over a decade of experience restoring homes and businesses across the Metro Detroit area. They describe themselves as locally owned with 24/7 availability.
They hold a 5.0 rating on Google across 38 reviews, which is a perfect score but comes with a caveat: the majority of those reviews contain no text at all, and several come from accounts with only one review. The rating is spotless on paper, but the thin review content makes it difficult to verify specific capabilities through customer feedback.
Services
Service area
Based at 33300 Dequindre Rd in Sterling Heights, Michigan (Macomb County). Their website lists location pages for cities across Metro Detroit including Allen Park, Ann Arbor, Armada, Auburn Hills, Belleville, and many others, suggesting broad regional coverage. Their actual dispatch radius is worth confirming directly.
Review consensus
The most consistent theme across the reviews that include text is fast response time. Marcus Barclift called them "fast and quick to service you" for a flooded basement. Christopher Beck said he called four other companies before they came out. Patricia Perez noted they arrived quickly and fixed her water issue immediately. Rechel Cervantes praised their short response time even during heavy rain. Marguerite Rossignol highlighted their communication and guidance after flood damage. Several reviewers mention friendly, courteous interactions with staff, though no individual employees are named in any review.
0 found across 38 total reviews at 5.0★. No negative reviews found in the last 18 months. With 38 total reviews at a 5.0 rating, there are zero 1-star, 2-star, or 3-star reviews in the recent window.
The review profile raises some questions. Of the 38 reviews, the majority contain no text — just a 5-star rating. Multiple reviewers have only one review on their Google account. Two reviews from the same name (Ibrahim Hussein) appear on the same date from different accounts (one with 110 reviews as a Local Guide, one with 1 review). The perfect 5.0 with this pattern is unusual and worth noting, though it does not prove anything improper.
No individual staff members are named in any review.
The fast response time praise is consistent enough to be credible — multiple unrelated reviewers mention it specifically for water emergencies. But the thin review content and perfect score with no negatives at all makes it hard to know what happens when something goes wrong. If you hire them, get the scope of work and pricing in writing before they start, and consider an independent mold test before agreeing to any mold remediation they recommend.
Keep in mind
- They do both mold testing (air sampling) and mold remediation. That means the same company deciding you have a mold problem is the one getting paid to fix it. Consider getting an independent mold assessment before committing to their remediation work.
- The vast majority of their 38 Google reviews have no written text — just star ratings. This makes it hard to evaluate specific job quality or identify patterns in their work from customer experiences.
- A notable number of their reviewers have only one review on their Google account, which is a common pattern with incentivized or solicited reviews. This does not mean the reviews are fake, but it limits their usefulness as independent references.
- Their website lists location pages for dozens of Michigan cities, suggesting a broad service area claim. Confirm they can actually dispatch a crew to your specific location promptly.