Provider profile
Modernistic
Provider snapshot
What this listing says
Saginaw, Bay City, and Midland homeowners dealing with water damage or mold after a flood who want a family-owned Michigan company with 24/7 emergency response and six statewide locations.
Best for
- Saginaw tri-cities homeowners who need mold remediation tied to a water damage event, since Modernistic handles both under one roof.
- Commercial property managers across Michigan who need a single vendor for water extraction, structural drying, and mold removal with insurance claim documentation.
- Buyers who want a company with physical locations nearby rather than a franchise branch, with the ability to dispatch crews 24/7 within 60-90 minutes.
- Homeowners filing insurance claims who want a company with a dedicated claims coordinator and established carrier relationships.
About this company
Modernistic is a family-owned restoration and cleaning company headquartered in Saginaw, Michigan, with six locations spanning from Traverse City to metro Detroit. Mold remediation is one piece of a much larger operation that includes water damage restoration, fire damage cleanup, carpet cleaning, and air duct cleaning. Their primary Google category is water damage restoration, and cleaning services drive the bulk of their review volume.
For mold work specifically, they offer air quality testing, containment, demolition and debris removal, HEPA vacuuming, antimicrobial application, air scrubbing, humidity control, and content cleaning and pack-out. They claim the largest water extraction fleet in Michigan, which matters because most mold jobs start as water damage. They also handle insurance claims in-house with a dedicated claims coordinator.
They have been operating since 1973 and emphasize that they are not a franchise. They employ over 200 people across their locations and hold IICRC certification for their technicians.
A 4.9-star rating across 356 Google reviews is unusually strong for a company this size. Most negatives relate to cleaning services rather than restoration work, and the company responds to every complaint with a reclean guarantee.
Services
Service area
Modernistic is headquartered at 3830 E Washington Rd in Saginaw, Michigan, with five additional locations in Grand Rapids, Kalamazoo/Plainwell, Lansing, Traverse City, and Troy (serving metro Detroit and Ann Arbor). They claim statewide Michigan coverage for restoration services, with specific city pages for Ann Arbor, Battle Creek, Bay City, Bloomfield Hills, Detroit, Kalamazoo, Lansing, Midland, Portage, Saginaw, Sterling Heights, Traverse City, and Troy.
Review consensus
Reviewers consistently highlight individual crew members by name. Jay appears in multiple positive reviews for carpet cleaning, with one reviewer noting he voluntarily returned to re-suction carpets that were too wet. Alexis drew praise for saving carpet a customer assumed needed replacing. DeVante and Tim are mentioned together multiple times for air duct cleaning, described as friendly and thorough about explaining the process. Mike, Mack, Zack, Aaron, and Thomas also receive individual shout-outs. Across the board, reviewers mention on-time arrivals, advance phone calls, and before-and-after photos. Repeat customers are common, with several noting they have used Modernistic for years.
2 found across 356 total reviews at 4.9★. Both 1-star reviews describe rushed or incomplete carpet cleaning. Ann Pope said the technician did not attempt to remove a single stain. Peggy Mackey said the crew was only there 20 minutes, never cleaned near the walls, left the carpet wet for three days, and did not move the couch as agreed. Both are from reviewers with very few reviews (1 and 2 respectively) and received zero likes. The owner responded to both with the same reclean guarantee template but did not address the specific complaints about time spent or furniture not being moved.
All seven negative reviews in the last 18 months are about cleaning services, not restoration or mold work. The complaints share a theme: inconsistent crew-level execution on the basics (moving furniture, cleaning near walls, addressing stains). This is common in companies with 200+ employees across six locations. The owner responds to 100% of negative reviews, but every response follows an identical template offering a reclean via the same phone number. None address the reviewer's specific issue, which reads more like reputation management than problem-solving.
Jay (carpet cleaning technician -- praised in multiple reviews for quality work and willingness to return when carpets were too wet). Alexis (carpet cleaning technician -- praised for attention to detail and saving carpet from replacement). DeVante/Devante (air duct technician -- praised multiple times alongside Tim for friendliness and process explanation). Tim (air duct technician -- praised multiple times alongside DeVante for on-time arrival and thoroughness). Mike (technician -- praised for being knowledgeable). Aaron (carpet cleaning technician -- praised alongside Mike for being on time and friendly). Mack (carpet cleaning technician -- praised for helping move furniture and caring for belongings). Zack (air duct technician -- praised alongside Mack for friendliness). Thomas (carpet cleaning technician -- praised for efficiency). Travis Page (carpet cleaning technician -- praised for being thorough and helpful). Joe Riedlinger (scheduling coordinator -- praised for arranging carpet cleaning). Duane (on-call restoration responder -- praised for empathy during emergency). Isaako (restoration technician -- praised for speed). Ken (carpet cleaning technician -- praised for stain removal). Brandon (restoration team lead -- praised for helpfulness during flooding). Dan (restoration -- praised for care and attentiveness). Tony (restoration team lead -- praised by customer).
Modernistic has an unusually high rating for a company this size, and individual technicians like Jay, Alexis, and DeVante earn genuine loyalty from customers. The negatives are all about cleaning rather than restoration, but they reveal that crew quality can vary. If you are hiring them for mold work, ask which project manager and crew will be assigned, and confirm the scope of work in writing before they start.
Keep in mind
- Modernistic does both mold testing and mold remediation. This is a conflict of interest: the company evaluating your mold problem is the same one that profits from fixing it. Consider getting an independent test before or after their work.
- Their core business is carpet and duct cleaning, not mold remediation. Most of their 356 reviews are for cleaning services. You will not find many reviews specifically about mold work.
- Recurring complaints about cleaning quality, including missed stains, wet carpets left for days, and furniture not being moved as promised, suggest that crew-level execution can vary. Ask specifically about who will handle your mold project.
- They claim statewide coverage across Michigan, but their six locations are concentrated in the southern half of the state. If you are far from Saginaw, Grand Rapids, Lansing, Kalamazoo, Traverse City, or Troy, confirm response times for your area.
- The 100% owner response rate to negative reviews is notable, but every response follows the same template: apology plus an offer to call 800-609-1000. None engage with the specifics of the complaint.