Provider profile
Metro Water Damage Restoration Rochester
Provider snapshot
What this listing says
Rochester Hills homeowners dealing with water damage that has led to mold growth, where a single company handling both the water extraction and mold work simplifies a chaotic situation.
Best for
- Rochester Hills and Oakland County homeowners who need water damage and mold handled by one crew in a single engagement.
- Burst pipe or flood situations where mold prevention needs to happen immediately alongside water extraction.
- Commercial property managers needing 24/7 emergency response for water and fire damage in the Metro Detroit area.
About this company
Metro Water Damage Restoration is a water and fire damage restoration company based in Rochester Hills, Michigan. Mold remediation is one of several services they offer, alongside water damage restoration, flood remediation, burst pipe repair, plumbing leak repair, and fire damage restoration. Their primary identity is water damage work — mold is a secondary service they handle as part of the water damage chain.
Their website describes a process for mold work that starts with a visual survey and air sampling to assess type and severity, followed by removal. They mention dehumidification as part of their water damage services. Nothing on the site points to specific equipment brands, proprietary methods, or unusual capabilities — the mold service reads as a standard add-on to their core water damage business.
The company claims over a decade of experience in the Metro Detroit area. They describe themselves as locally owned with 24/7 availability. Their address is on Hartwick Drive in Rochester Hills.
Services
Service area
Based in Rochester Hills, Michigan (Oakland County). Their website lists location pages for dozens of cities across Metro Detroit and southeast Michigan, including Ann Arbor, Auburn Hills, Allen Park, and Belleville. The breadth of city pages suggests a wide claimed service area that may exceed their practical dispatch range.
Review consensus
Fast response times dominate the positive reviews. Multiple reviewers mention same-day or within-the-hour arrival for emergency situations. Marcelino R. described a crew arriving within an hour of a pipe burst. -Cin was surprised by how quickly they responded. Joseph Vincer, Silver, and Prince Njoku all highlight speed on flood and water damage cleanups. Several reviewers call the staff friendly and easy to reach. Gisselle Jimenez noted they fixed her issue the same week after a free consultation. Jose Romero-Alvarado praised their help with insurance claims.
0 found across 51 total reviews at 4.9★. No negative reviews (0 found across 51 total reviews at 4.9 stars) appeared in the last 18 months. There are no complaint patterns to analyze.
The review profile has an unusual shape. Of 51 reviews, the vast majority are 5-star with very brief or no text. Many come from accounts with only 1-3 reviews and no Local Guide status. The few substantive reviews describe legitimate-sounding water damage emergencies with specific details. The absence of any negative reviews across 51 total is uncommon for a restoration company, where job complexity and insurance disputes typically generate at least occasional complaints.
No individual staff members are named in any reviews. All praise is directed at the company or team generally.
The reviews suggest a responsive water damage company that shows up fast in emergencies. With zero negatives and no named staff across 51 reviews, you have limited data to judge individual technician quality. Ask for the name of the crew lead assigned to your job and request references from recent mold remediation clients specifically, since most reviews describe water damage work rather than mold.
Keep in mind
- They do both mold testing (air sampling) and mold remediation. The same company assessing whether you have a mold problem and then charging to fix it creates a conflict of interest. Consider getting an independent mold inspection before committing to their remediation.
- Mold remediation is clearly a secondary service here. Their name, branding, and most of their website focus on water damage. If you need mold-only work with no water damage involved, a mold-focused company may have deeper experience.
- The website is heavy on marketing language but light on specifics. No equipment brands, no named team members, no case studies, no detail on their mold remediation process beyond generalities.
- They list location pages for dozens of Michigan cities. Confirm they actually dispatch crews from Rochester Hills and aren't subcontracting your area.