Provider profile
Doan Restoration of Michigan
Provider snapshot
What this listing says
Port Huron and Thumb-region homeowners dealing with basement flooding or post-water-damage mold who want a locally owned crew that shows up the same day, often within an hour.
Best for
- Homeowners in Port Huron, the Thumb region, or the I-69 corridor who need same-day emergency water extraction and drying.
- Basement flooding situations where mold prevention matters, since Doan handles both the water cleanup and the mold remediation that may follow.
- Insurance-claim jobs where you want the restoration company to bill your carrier directly rather than managing reimbursement yourself.
- Property owners who need demolition, drying, and odor removal coordinated through one company rather than hiring separate contractors.
About this company
Doan Restoration is a locally owned disaster restoration company headquartered in Port Huron, Michigan. Water damage is their bread and butter, but they also handle mold remediation, fire damage, storm damage, sewage cleanup, and odor removal for both homes and businesses. They hold IICRC certifications in water and mold remediation and carry Contractor's Pollution Liability Insurance, claiming four times the coverage of typical competitors.
On mold jobs, they bring HEPA air scrubbers, contain the affected area, and use EPA-approved disinfectants. Their odor removal arsenal includes hydroxyl generators, ozone, Nano carbon, and absorption technology. They say most water damage jobs finish in 3-5 days and mold jobs in 3-4 days, claiming their heat-assisted drying method cuts drying time by 30-50%. They also do the demolition and selective demo in-house.
The company claims over 20 years of experience in Michigan restoration. They emphasize being locally owned and operated rather than a franchise, which they say translates to faster response times. The contact email goes to Wes, who appears to be the owner or a principal. They work with all insurance carriers and bill insurers directly using standardized pricing.
A 4.9-star rating across 745 Google reviews is genuinely rare for a restoration company. Water damage work is inherently stressful and billing disputes are common in the industry, so maintaining that rating at that volume signals consistent field performance even if the office side draws occasional complaints.
Services
Service area
Headquartered in Port Huron, Michigan. They list specific coverage in Port Huron, Lapeer, Lansing, Flint, Richmond, Troy, Sandusky, Burton, Sterling Heights, Whiterock, and Harbor Beach. That range spans roughly 150 miles from east to west across central and eastern Michigan.
Review consensus
Steven (also called Steve) appears by name in more reviews than any other employee, consistently praised for clear communication, documenting damage with photos, and taking care to protect undamaged areas like hardwood floors. Quade and Jason are frequently mentioned together as a reliable two-person crew for initial water extraction, often arriving on weekends. Eric draws praise for demo work and knowledge. Brandon is noted for speed and friendliness. Chad, identified as a manager, resolved a complex complaint to a reviewer's satisfaction. Jacqueline is praised for handling phone intake well. Across all reviews, same-day or next-day response is the most common theme, followed by crew friendliness and clear explanations of the process.
4 found across 745 total reviews at 4.9★. Three of the four substantive complaints center on pricing and billing transparency. A Local Guide called during an emergency basement situation and was told the company couldn't give even a rough cost range, only a free inspection. Another reviewer had her originally-positive review changed to 2 stars after receiving a bill that exceeded her insurance payout and included charges for services that were not applicable to her basement, such as laminate flooring removal on a basement that had none. Equipment rental charges were high enough that she could have purchased the equipment outright. A third reviewer found the mitigation estimate nearly double what a competitor charged, and Doan's crew was four hours late for the scheduled estimate while one team member wandered into unaffected rooms. The lone 1-star review from grace elizabeth contains no text.
The disconnect is between field crews and the business office. Reviewers consistently praise the on-site technicians by name, but the complaints are about what happens before the crew arrives (pricing opacity, scheduling delays) or after they leave (billing surprises, slow follow-up communication). Doan also does not respond to any negative reviews on Google, which means unhappy customers get no public acknowledgment. That 0% response rate is unusual for a company with otherwise strong reputation management.
Steven/Steve (lead technician — overwhelmingly positive, named in 15+ reviews for communication, documentation, and care). Quade (technician — positive, frequently paired with Jason for water extraction). Jason (technician — positive, praised for professionalism and speed). Eric (technician/demo — positive, praised for knowledge and thoroughness). Brandon (technician — positive, noted for speed and friendliness). Cam (technician — positive, praised for politeness). Talus (technician — positive, mentioned alongside Eric for flood response). Chad (manager — positive, resolved a reviewer's escalated complaint). Brad (coordinator/manager — positive, responsive after tornado damage). Jacqueline (phone intake — positive, praised for scheduling and communication). Stefanie (technician — positive in the complaint review for being respectful on-site). Lucas (technician — positive in the complaint review for respectful work). Mark (technician — positive, praised for customer service). Larry (technician — positive). Will (technician — positive). Evan (technician — positive, demo work). Kyle (technician — positive, demo work).
The crews are the strength here. Ask for Steven or Quade's team if you can. Before any work starts, get a written line-item estimate and confirm which charges are for mitigation versus reconstruction, since those are handled by different companies. The billing complaints are real but rare relative to 745 reviews, and the field work itself drew praise even from the reviewers who later complained about cost.
Keep in mind
- Doan does both mold testing and mold remediation. That creates a conflict of interest: the company assessing your mold problem is the same one that profits from fixing it. Consider getting an independent mold inspection before committing to their remediation scope.
- Three of four recent complaints involve pricing clarity. One reviewer was told the crew couldn't provide cost estimates on-site. Another received a final invoice that significantly exceeded her insurance payout and included charges for services not performed. Get a written estimate with line items before work begins.
- Doan handles mitigation (water extraction, drying, demolition) but uses a separate sister company for the rebuild and repair phase. Multiple reviewers did not learn this until after mitigation was underway. Ask upfront who handles reconstruction and get that scope quoted separately.
- Their service area stretches from Port Huron to Lansing, a span of roughly 150 miles. If you are on the far edge of that range, confirm response time expectations before assuming same-day arrival.
- The company does not respond to negative Google reviews. All four recent complaints received no owner reply, which means you cannot gauge how they handle disputes from the public record alone.