Provider profile
Metro Water Damage Restoration Novi
Provider snapshot
What this listing says
Novi and Oakland County homeowners dealing with water damage that has led to mold, who want a single company to handle extraction, drying, and remediation under one contract.
Best for
- Novi homeowners who had a water event (flood, burst pipe, leak) and now need mold addressed as part of the same restoration project.
- Property owners who want one company to handle the full chain from water extraction through mold removal rather than coordinating separate contractors.
- Commercial or residential clients in Oakland County who need 24/7 emergency response for water or fire damage.
About this company
Metro Water Damage Restoration is a locally owned restoration company based on Haggerty Road in Novi, Michigan. Their primary identity is water damage restoration, with mold remediation as one piece of a broader service set that includes flood cleanup, fire damage, burst pipes, and plumbing leaks. They operate a 24/7 emergency line and claim to handle both residential and commercial properties across the Metro Detroit area.
The website describes their mold process as starting with a visual survey and air sampling tests, followed by removal. They mention dehumidification as part of their water damage workflow. Nothing on the site points to unusual equipment or proprietary methods. Their approach reads as a standard restoration playbook: assess, extract water, dry, treat for mold, restore. They say they have been in business for over a decade.
Services
Service area
Headquartered at 28175 Haggerty Road in Novi, Michigan (Oakland County). The website lists service pages for dozens of cities across southeast Michigan, including Ann Arbor, Auburn Hills, Allen Park, Armada, Barton Hills, and Belleville. The actual coverage radius from Novi is unclear given the breadth of these claims.
Review consensus
Reviewers consistently highlight fast response times and clear communication during the restoration process. Several mention the team arriving promptly and explaining each step. Nichole Sibu, a Local Guide, specifically praised their water damage remediation work. Isaac Kent Lor described effective handling of both water damage and mold remediation after a basement flood. Jennica Calungcaguin noted fast response to a pipe accident with fair pricing. Multiple reviewers mention feeling at ease during a stressful situation. Ibrahim Hussein, a Local Guide with 110 reviews, noted adequate crew and equipment.
0 found across 40 total reviews at 4.9★. No negative reviews found in the last 18 months. Across 40 total reviews at 4.9 stars, there are zero 1-star, 2-star, or 3-star ratings in the recent window. This means there is no complaint data to analyze.
Many reviews are ratings-only with no text. Of 40 reviews, roughly half provide no written feedback. Several text reviews read as generic praise without naming staff or describing specific work performed. A handful of reviewers have only 1 review on their account. This review profile is not unusual for a smaller restoration company, but it limits what can be verified about the actual service experience.
No individual staff members are named in any reviews.
The review record is clean but thin. 40 reviews with a 4.9 average and zero recent negatives is a positive signal, but few reviews offer enough detail to confirm what the experience will be like. Ask for references from recent mold remediation jobs specifically, since most reviewers describe water damage work rather than mold removal.
Keep in mind
- They do both mold testing (air sampling) and mold remediation. That is a conflict of interest. The same company that finds the mold profits from removing it. Consider getting an independent mold test before agreeing to remediation work.
- The website is heavy on marketing language and light on specifics. No mention of particular certifications, equipment brands, or named team members. Ask what training their mold crews have completed.
- Their service area pages cover dozens of Michigan cities from Ann Arbor to Armada. A company based in Novi covering that geography may dispatch different crews depending on location. Confirm who will actually show up at your property.
- With only 40 Google reviews and no negative reviews in the last 18 months, there is limited complaint data to evaluate. A clean record at this volume is good but not the same as a clean record across hundreds of reviews.