Provider profile
My Charlotte LLC
Provider snapshot
What this listing says
Metro Detroit homeowners in Northville, Novi, Birmingham, and Bloomfield Hills who want owner-led water damage and mold work from a small crew that shows up the same day.
Best for
- Homeowners in Northville, Novi, Birmingham, Bloomfield Hills, and western Metro Detroit dealing with basement flooding or water intrusion who want the owner present during the work.
- After-hours and weekend emergencies — multiple reviewers confirm Brian arrived within an hour of a late-night or weekend call.
- High-end homes with finished basements and custom materials that need careful handling during water extraction and drying.
- Situations where water damage and mold overlap, so you want one company to handle extraction, drying, and mold removal in a single engagement.
- Homeowners who prefer a small local operator over a franchise restoration company and value direct communication with the person making decisions on-site.
About this company
My Charlotte LLC is a Northville, Michigan restoration company owned by Brian Olszewski. The company started as a carpet cleaning operation (social media still references "Charlotte's Carpet Cleaning") and expanded into water damage restoration and mold remediation. Brian runs a crew of five technicians with three trucks, and he shows up on jobs himself rather than dispatching rotating crews.
The mold remediation side uses containment, negative air, HEPA air scrubbers, and antimicrobial treatments. The website claims IICRC-certified staff and thermal imaging for detection. The water damage work follows a structured extraction-drying-monitoring sequence using commercial dehumidifiers and air movers. Nothing here is unusual for a restoration company this size, but the owner-present model is genuinely different from the franchise competitors in the Metro Detroit market.
The company focuses on upscale western Wayne and Oakland County communities — Northville, Novi, Plymouth, Birmingham, Bloomfield Hills, and surrounding cities. The website emphasizes experience with finished basements, custom finishes, and large homes. The team of five limits how many simultaneous jobs they can handle, which is worth knowing during storm season.
A perfect 5.0 stars across 66 Google reviews is rare for any service company. Every single review is five stars, with multiple Local Guides and high-volume reviewers in the mix. The volume is modest, but the consistency is notable.
Services
Service area
Headquartered in Northville, Michigan at 302 W Main St. The company lists 17 Metro Detroit communities: Northville, Novi, Plymouth, Canton, Livonia, Ann Arbor, Garden City, Westland, Dearborn, Dearborn Heights, Farmington, Farmington Hills, West Bloomfield, Bloomfield Hills, Birmingham, Commerce Township, and Walled Lake. That covers a wide swath of western Wayne and Oakland counties — roughly a 30-mile radius from the Northville office.
Review consensus
Brian draws the most praise by far — reviewers describe same-day and after-hours arrivals, honest assessments of what can and cannot be saved, and a calm presence during stressful emergencies. Matt appears in multiple reviews as a hard worker who handles details while Brian manages the project. Dennis surfaces in a few reviews for competent on-site work. Specific praise themes: arriving within an hour for late-night calls (Adam Hall, Jasmine Williams, stacy rawson), honest pricing (Kelli Beard, Andrew Hool, Alex Bucko), willingness to handle sewage situations without hesitation (Jasmine Williams, don george, Deanna Frazier), and repeat-customer loyalty spanning years (The Quaint Sanctuary Blog, donna komperda, fonda schwartz, Susan Sieloff).
0 found across 66 total reviews at 5.0★. No negative reviews found in the last 18 months. With 66 total reviews at 5.0 stars, there is no complaint data to analyze.
The review timeline shows two noticeable clusters: five reviews on July 7, 2025, and seven reviews on February 3, 2026. These could reflect post-storm surges where multiple customers were served in quick succession, or they could indicate a review solicitation push. Several of the clustered reviewers have low total review counts (1-5 reviews). This does not invalidate the feedback — the specific details in many of these reviews (naming basements, describing sewage, referencing late-night calls) suggest real experiences — but the clustering is visible in the data.
Brian Olszewski (owner — praised in the majority of reviews for responsiveness, honesty, and hands-on work). Matt (technician — praised by Mizuki Kozu, Jasmine Williams, Erica Dishon, Deanna Frazier, don george for hard work and attention to detail). Dennis (technician — praised by Leander Berry, Shannon M, don george for competent restoration work).
If you want an owner-operated restoration company in western Metro Detroit that answers the phone at 10 p.m. on a Saturday, Brian's track record is strong. Ask for Brian or Matt by name. For mold-only jobs, get an independent inspection first since the company handles both testing and removal.
Keep in mind
- My Charlotte LLC does both mold testing (visual inspection and moisture assessment) and mold remediation. When the same company finds the mold and bills for the removal, there is a financial incentive to find more. Ask for an independent third-party inspection before committing to remediation.
- The company evolved from carpet cleaning into restoration work. The mold remediation page was published June 2026 and reads as newly added. Ask how many standalone mold remediation projects (not tied to a water damage call) they have completed.
- Five technicians and three trucks means limited capacity. During peak storm season in Metro Detroit, response times could stretch if multiple emergencies hit at once.
- The service area lists 17 cities from Ann Arbor to Dearborn to Commerce Township — a wide geographic spread for a five-person crew. Confirm actual response time to your specific location before booking.
- All 66 reviews are five stars with zero negatives. That is statistically unusual. The review base skews toward accounts with low review counts, and several reviews landed on the same day (seven on February 3, 2026, and five on July 7, 2025). This does not mean reviews are fake, but the pattern is worth noting.