Provider profile
SERVPRO of Muskegon
Provider snapshot
What this listing says
Muskegon-area homeowners dealing with water damage that has led to mold, who want a single franchise crew to handle both the water mitigation and mold remediation under one project.
Best for
- Homeowners in Muskegon, Norton Shores, Fruitport, or Whitehall who need mold remediation after a water loss event and want one company to handle the full sequence from water extraction through rebuild.
- Commercial property managers — schools, offices, manufacturing — who need a restoration company with capacity for large-scale mold and water jobs and structured insurance documentation.
- Buyers who want 24/7 emergency availability, including holidays and weekends, with a crew that can arrive within hours of a call.
- Anyone dealing with a combined water and mold situation who wants contents packed out, stored, and restored as part of the same project.
About this company
SERVPRO of Muskegon is a nationally franchised restoration company serving Muskegon County and surrounding communities in western Michigan. Mold remediation is one piece of a broader operation that primarily handles water damage, fire damage, and storm cleanup. Three co-owners run this franchise: Joshua Ingersoll, Dean Dingman, and Eric Chesser.
Their mold work follows the water-damage-to-mold pipeline that drives most of their jobs. The website describes a seven-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, material removal, cleaning, and reconstruction. They also offer contents packout and secure storage during remediation. Their technicians hold IICRC credentials. They serve both residential and commercial clients, including schools and healthcare facilities.
As a SERVPRO franchise, they benefit from national brand infrastructure: standardized training, equipment supply chains, and insurance billing workflows. The franchise model means consistency in process but local variation in crew quality. This location's crew is large, with dozens of named technicians appearing across reviews.
4.8 stars across 164 Google reviews is a strong rating, especially with zero complaints in the most recent 18 months. That volume and consistency suggest the current team is performing reliably across a high number of jobs.
Services
Service area
Based in Muskegon, Michigan. Serves Muskegon County including Fruitport, Whitehall, Montague, Ravenna, Twin Lake, Norton Shores, Cloverville, and North Muskegon. Reviews also show jobs in nearby communities like Zeeland, Holland, Spring Lake, West Olive, and Nunica, suggesting a service radius that extends beyond the listed coverage area.
Review consensus
Liam is the most frequently named technician, appearing in at least 15 reviews for water and mold work. Reviewers consistently praise his communication, punctuality, and thoroughness in explaining scope of work. Anthony (also written as Antany or Ant) appears in roughly 10 reviews with similar praise for friendliness and knowledge. Colton appears in about 8 reviews, often leading fire and water cleanup crews. Other frequently named staff include Hunter, AJ, Perry, Ben, Nate, and Tony. Office staff Colleen and Danielle draw praise for scheduling and coordination. The dominant theme across reviews is communication: reviewers repeatedly note that crews explain each step, answer questions, and keep homeowners informed throughout multi-day jobs. Fast response time is the second most common praise point, with several reviewers noting same-day or within-hours arrival, including on weekends and holidays.
0 found across 164 total reviews at 4.8★. No negative reviews appear in the last 18 months. With 164 total reviews and a 4.8-star rating, recent complaint data is absent from this assessment window.
The complete absence of recent negative reviews across 164 total is unusual. This could reflect genuinely strong operations under current ownership, or it could reflect active review management by the franchise. The large and rotating crew — with over 30 named technicians across recent reviews — is notable for a single franchise location. This suggests either high volume, seasonal hiring surges tied to Michigan weather events, or turnover. Despite the crew size, review quality is consistent, which points to good onboarding and supervision.
Liam (lead technician — strongly positive, most frequently named). Anthony/Antany/Ant (technician — strongly positive, frequently named). Colton/Colten (crew lead — positive, frequently named). Hunter (technician — positive). AJ (technician — positive). Perry (technician — positive, noted for mold surface cleaning). Ben (technician — positive). Nate/Nathan (technician — positive). Tony/Toni (technician — positive). Dave (project lead — positive, noted for mold remediation direction). Kim (technician — positive). Dylan (technician — positive). Landon (technician — positive). Justice (technician — positive). Olivia/Olyvia (technician — positive). Josh (crew lead — positive). Johnny (technician — positive). Nik/Nick (technician — positive). Alan (technician — positive). Jesse/Jess (technician — positive). Jacob (technician — positive). Kris (technician — positive). Chad (inspector — positive). Colleen (office staff — positive). Danielle (office staff — positive). Mike/Mike Hoekwater (technician — positive). Bill/Billy (technician — positive). Chris (technician — positive). Ruth (technician — positive). Sabrina (technician — positive). Caleb (technician — positive).
This franchise has an unusually clean recent review record and a large, frequently praised crew. If you book mold remediation, ask for Liam or Dave — both are named repeatedly for mold and water work and praised for clear communication. Confirm upfront whether they will handle your mold assessment in-house or whether you need an independent tester, since their website suggests inspection capability but their service classification does not include testing.
Keep in mind
- This is a franchise, not an independent local company. The SERVPRO brand sets the process and training standards, but crew quality depends on local hiring and management. The large number of technician names in reviews suggests frequent staff rotation.
- Their mold page mentions "mold inspections & sampling," but the classification data shows they do not perform testing. Ask who conducts the mold assessment and whether you need a separate independent testing company before and after remediation.
- As a full-service restoration company, mold remediation is one of many services. Their primary volume is water damage work. If you have a mold-only situation without a preceding water event, confirm they will send a crew experienced specifically in mold work.
- The website's service area lists nine communities across Muskegon County. If you are on the edges of that coverage — Montague, Whitehall, Ravenna — confirm response times before booking.