Provider profile
Complete Restoration and Cleaning Services
Provider snapshot
What this listing says
Muskegon-area homeowners dealing with mold after water damage who want a restoration company that uses soda blasting and refers clearance testing to independent IEPs.
Best for
- Homeowners in Muskegon, Oceana, Ottawa, Newaygo, or Kent counties who need mold remediation after water damage
- Buyers who want a company that uses soda blasting or dry ice blasting on structural mold rather than surface-only treatments
- Property owners navigating insurance claims who want a company that submits Xactimate documentation directly to adjusters
- Anyone who values having the company owner personally inspect the property and explain the scope of work
- Commercial property managers needing 24/7 emergency response for water or fire damage in the West Michigan area
About this company
Complete Restoration & Cleaning Services is a full-service restoration company in Muskegon, Michigan, handling mold remediation, water damage, fire and smoke cleanup, biohazard work, and power washing. They've been operating since January 2009 and serve residential and commercial properties across the West Michigan Lakeshore.
What stands out is their mold removal technique. They use soda blasting and dry ice blasting to strip mold from structural wood -- roof decks, trusses, subfloors -- rather than just surface cleaning. They also explicitly refuse to do their own clearance testing, calling it a conflict of interest, and instead work with independent Indoor Environmental Professionals (IEPs) for pre- and post-remediation air sampling. They use infrared cameras and moisture meters on every job. For insurance work, they submit estimates and documentation through Xactimate directly to adjusters.
Jon Honore founded the company and still runs it. He personally handles inspections and estimates, which reviewers mention frequently. The company holds IICRC firm certification, NORMI membership, EPA Lead-Safe certification, and a BBB A+ rating. They belong to the White Lake Area and Muskegon Lakeshore chambers of commerce. They offer financing for customers who need it.
4.8 stars across 46 Google reviews is a strong rating. Jon's name appears in the majority of reviews, which is unusual for a restoration company -- it signals that the owner stays directly involved rather than delegating customer contact to project managers.
Services
Service area
Headquartered in Muskegon, Michigan at 2711 Whitehall Rd. They serve Muskegon, Oceana, Ottawa, Newaygo, and Kent counties, and state they work outside this area when the opportunity arises. Their chamber memberships in White Lake, Muskegon Lakeshore, and Mason County suggest regular work across the West Michigan Lakeshore region.
Review consensus
Jon Honore is mentioned by name in the majority of reviews. Customers consistently describe him showing up personally for inspections, often the same day they call, and explaining the scope of work in detail before starting. Multiple reviewers note he educated them about mold or water damage rather than just selling a service. Austin gets praise for daily progress updates during jobs and meticulous detail work. Lisa in the office is mentioned for communication and patience with insurance claims. Reviewers frequently highlight fast response times, including evenings and weekends. Several mention Jon working directly with their insurance companies and handling Xactimate documentation.
1 found across 46 total reviews at 4.8 stars. 1 found across 46 total reviews at 4.8 stars. A 3-star review from September 2025 describes a mold remediation job where the containment setup and daily communication with Austin were strong, but the crew left personal items in unlabeled black garbage bags after remediation -- some cleaned, some not. The reviewer opened the bags in the freshly cleaned bathrooms, potentially recontaminating the space with a shower curtain that had not been cleaned. Jon told the reviewer that bagged items were for her to clean or discard, but the bags were not labeled to distinguish cleaned from uncleaned contents. The reviewer received only a $100 discount on a $6,000 job and reports her family still experiences illness from mold. The reviewer is a Local Guide with 42 reviews, lending credibility to the account. No owner response was posted.
The single negative review reveals a gap between the company's strong field work (containment, soda blasting, daily updates) and their end-of-job content handling process. The complaint is not about remediation quality -- clearance testing passed -- but about what happens to personal items during the job. The lack of an owner response on this review is notable given Jon's reputation for hands-on involvement. Every other review is 5 stars, and many come from Local Guides with substantial review histories, which strengthens the overall positive signal.
Jon Honore (owner/president -- overwhelmingly positive, mentioned in majority of reviews for personal inspections, knowledge, and insurance handling). Austin (technician -- positive for daily updates, meticulous cleaning, soda blasting work; also mentioned positively in the 3-star review). Lisa Falcon (office manager -- positive for communication, patience with insurance claims). Mark (crew member -- positive, mentioned in a Facebook testimonial). Matt (technician -- positive, mentioned for mold remediation work). Cameron (technician -- positive, mentioned for mold remediation work).
Ask for Jon to handle your initial inspection and estimate -- that is where this company is strongest and where reviewers consistently feel they got honest guidance. If you hire them for mold remediation, get written instructions on how to clear your belongings before the crew arrives, and ask specifically what will happen to any items left in the work area. Clarify upfront whether personal contents will be cleaned or bagged for disposal, and how bags will be labeled.
Keep in mind
- They do visual mold inspections and remediation, which creates a potential conflict of interest. They refer clearance testing to independent IEPs, but the initial assessment that determines whether you need remediation comes from them.
- One detailed 3-star review describes unlabeled bags mixing cleaned and uncleaned contents left in a freshly remediated space, potentially recontaminating the area. The reviewer spent $6,000 on the job and received a $100 discount for the oversight.
- The owner did not respond to that 3-star review on Google, which means you only have the customer's side of the story.
- Their stated service area covers five counties across West Michigan. Confirm availability and response times for locations outside Muskegon County.
- They offer financing, which can signal that jobs get expensive. Get a written estimate before work begins and clarify what happens if the scope changes mid-project.